My Mac recently began running very slow.

Question

Derfyef Author

Level 1

9 points

My Mac recently began running very slow.

My Mac recently began running very slow. I recently loaded Yosemite; could that be the problem?

Sure would appreciate any suggestions on how to get my Mac back up to speed.

Derf

See attached:

EtreCheck version: 2.0.11 (98)

Report generated November 6, 2014 at 9:01:05 PM CST

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2010) (Verified)

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

empty empty empty empty

BANK 1/DIMM0

empty empty empty empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 2 days 7:12:36

Disk Information: ℹ️

SAMSUNG HD502HJ disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (361.95 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

EPSON EPSON XP-410 Series

Elgato Video Capture

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support

[loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support

[not loaded] com.wdc.driver.1394HP (1.0.7) Support

[not loaded] com.wdc.driver.USBHP (1.0.6) Support

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support

Launch Agents: ℹ️

[invalid?] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[invalid?] com.epson.esua.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.zeobit.MacKeeper.AntiVirus.plist Support

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support

User Launch Agents: ℹ️

[running] com.cnet.ttengine.plist Support

[loaded] com.google.keystone.agent.plist Support

[invalid?] com.nds.pcshow.plist Support

[invalid?] com.nds.pcshow.uninstall.plist Support

[running] com.zeobit.MacKeeper.Helper.plist Support

User Login Items: ℹ️

iTunesHelper UNKNOWNHidden (missing value)

WeatherBug Alert ApplicationHidden (/Users/[redacted]/Downloads/WeatherBug Alert.app)

Mail Application (/Applications/Mail.app)

Calendar Application (/Applications/Calendar.app)

CDSBupd UNKNOWN (missing value)

TuneupMyMac UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Pandora Application (/Applications/Pandora.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 67 Check version

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

LogitechHarmony: Version: 2.0 - SDK 10.7 Support

QuickTime Plugin: Version: 7.7.3

GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 Support

Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0 - SDK 10.8

User Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 6.2 Support

Safari Extensions: ℹ️

1Password

Evernote Web Clipper

3rd Party Preference Panes: ℹ️

TechTracker Support

Flash Player Support

Java Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 137.30 GB

Destinations:

My Passport [Network]

Total size: 999.48 GB

Total number of backups: 107

Oldest backup: 2013-05-17 04:54:39 +0000

Last backup: 2014-11-07 02:20:20 +0000

Size of backup disk: Adequate

Backup size 999.48 GB > (Disk used 137.30 GB X 3)

Top Processes by CPU: ℹ️

17% WindowServer

4% Pandora

2% Safari

2% coreaudiod

0% hidd

Top Processes by Memory: ℹ️

146 MB Safari

86 MB mds_stores

82 MB Mail

73 MB mds

73 MB MacKeeper

Virtual Memory Information: ℹ️

313 MB Free RAM

1.46 GB Active RAM

530 MB Inactive RAM

713 MB Wired RAM

25.50 GB Page-ins

770 MB Page-outs

iMac, Mac OS 9.0.x, iPhoto 9.5.1

Posted on Nov 6, 2014 7:28 PM

Reply

Answer 1

Best reply

rkaufmann87

Level 10

140,490 points

Nov 6, 2014 9:03 PM in response to Derfyef

You have a lot of total garbage loaded on your computer including MacKeeper which is considered Malware. In addition you installed Tuneupmymac which should also be uninstalled! DO NOT install any antivirus, performance enhancing, cleaning, or other garbage on your iMac. OS X does not need them, those types of apps tend to create more problems for OS X than then they solve. In your case I would start by uninstalling MacKeeper and then see if some of the performance returns.

If you continue to have problems, I would do a total erase and install and reinstall OS X and then restore your data. Then manually install your apps.

Reply

Answer 2

Derfyef Author

Level 1

9 points

Nov 14, 2014 2:35 PM in response to rkaufmann87

I removed MacKeeper and Tuneupmymac but still runs slow. I got a feeling adding more RAM will not solve my problem. Can you point to a procedure for doing a reinstall of my op system?

Thanks for your help,

Derfyef

Reply

Answer 3

rkaufmann87

Level 10

140,490 points

Nov 14, 2014 2:41 PM in response to Derfyef

Derfyef wrote:

I removed MacKeeper and Tuneupmymac but still runs slow. I got a feeling adding more RAM will not solve my problem. Can you point to a procedure for doing a reinstall of my op system?

Thanks for your help,

DerDo you

Before taking that route please post another EtreCheck report and we can check to see if you got rid of all the malware you installed.

Reply

Answer 4

Derfyef Author

Level 1

9 points

Nov 15, 2014 6:09 AM in response to rkaufmann87

New EtreCheck follows.

Thanks again for your help.

Derf

EtreCheck version: 2.0.11 (98)

Report generated November 14, 2014 at 5:00:26 PM CST

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2010) (Verified)

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

empty empty empty empty

BANK 1/DIMM0

empty empty empty empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 3 days 1:42:45

Disk Information: ℹ️

SAMSUNG HD502HJ disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (370.16 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

EPSON EPSON XP-410 Series

Elgato Video Capture

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support

[not loaded] com.wdc.driver.1394HP (1.0.7) Support

[not loaded] com.wdc.driver.USBHP (1.0.6) Support

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support

Launch Agents: ℹ️

[invalid?] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[invalid?] com.epson.esua.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

User Launch Agents: ℹ️

[running] com.cnet.ttengine.plist Support

[loaded] com.google.keystone.agent.plist Support

[invalid?] com.nds.pcshow.plist Support

[invalid?] com.nds.pcshow.uninstall.plist Support

User Login Items: ℹ️

iTunesHelper UNKNOWNHidden (missing value)

WeatherBug Alert ApplicationHidden (/Users/[redacted]/Downloads/WeatherBug Alert.app)

Mail Application (/Applications/Mail.app)

Calendar Application (/Applications/Calendar.app)

CDSBupd UNKNOWN (missing value)

TuneupMyMac UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Pandora Application (/Applications/Pandora.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 67 Check version

Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

LogitechHarmony: Version: 2.0 - SDK 10.7 Support

QuickTime Plugin: Version: 7.7.3

GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 Support

Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0 - SDK 10.8

User Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 6.2 Support

Safari Extensions: ℹ️

1Password

Evernote Web Clipper

3rd Party Preference Panes: ℹ️

TechTracker Support

Flash Player Support

Java Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 129.09 GB

Destinations:

My Passport [Network]

Total size: 999.48 GB

Total number of backups: 106

Oldest backup: 2013-05-17 04:54:39 +0000

Last backup: 2014-11-14 22:17:20 +0000

Size of backup disk: Adequate

Backup size 999.48 GB > (Disk used 129.09 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

3% Pandora

0% fontd

0% EPSON Scanner

0% EEventManager

Top Processes by Memory: ℹ️

288 MB Mail

210 MB softwareupdated

189 MB Numbers

116 MB Safari

97 MB com.apple.WebKit.WebContent

Virtual Memory Information: ℹ️

39 MB Free RAM

1.63 GB Active RAM

1.62 GB Inactive RAM

659 MB Wired RAM

30.11 GB Page-ins

290 MB Page-outs

Reply

Answer 5

rkaufmann87

Level 10

140,490 points

Nov 15, 2014 7:41 AM in response to Derfyef

OK, it looks like you got rid of MacKeeper & Tuneupmymac however your system is still starved for RAM. Look at all the login items & Internet Plugins you have installed. At this point I would recommend using Activity Monitor to read System Memory and determine how much RAM is being used to determine what activities are using all of your RAM and address those activities.

Reply

Answer 6

Nov 15, 2014 9:48 AM in response to rkaufmann87

How do you uninstall mac keeper

Reply

Answer 7

Old Toad

Level 10

207,409 points

Nov 15, 2014 10:49 AM in response to Derfyef

You still have TuneUpMyMac listed in your login items:

TuneupMyMac UNKNOWN (missing value)

Check your login items settings in the System/Users & Groups preference pane and see if it's there. To verify you've removed all of the TuneUpMyMac files download and run Find Any File to search for any files with "TuneUpMyMac'" in the file name.

Any files that are found can be dragged from the search results window to the Desktop for deletion.

FAF can search areas that Spotlight can't like invisible folders, system folders and packages and can find invisible files.

Reply

Answer 8

Allan Jones

Level 9

68,678 points

Nov 15, 2014 11:12 AM in response to Derfyef

Even though they are not currently running, remove the wdc softwtre that came with your Passport. Their software has caused me nothing but grief on several Macs of different models and vintages,

Also I would offer a dissenting opinion that you are NOT starved for RAM. More is always better but Etrecheck show only a meager 290 MB page-outs comported to over 30 GB (30,110MB) page-ins. That's only 0.9 percent, well below the level of swapping that indicates an immediate need for more RAM. Normally we start thinking about adding RAM when the page-outs are 10-25 percent of page-ins. You are far from that threshold.

Try a restart. Your computer has a 3-day uptime showing. A restart may make some of the dreck you tried to remove disappear

Reply

Answer 9

Nov 15, 2014 12:32 PM in response to Allan Jones

Ty for that will have a look into it

Sent from my iPhone

Reply

Answer 10

Derfyef Author

Level 1

9 points

Jan 8, 2015 1:59 PM in response to rkaufmann87

Now that the holidays are over I can get back to the problem of my slow Mac. I have been reviewing procedures for erasing my hard drive, clean install of OS X and restoring data from Time Machine. It says to start by performing an erase on my start-up disk. Which of the following should I erase and what are the other folders/files?

500.11 GBSampsung...

Macintosh HD

SuperDrive

__________________________

disk 1

OS X Base System

Sure appreciate your help and any further guidance you might offer to help solve my problem.

Reply