After updating my iOS to 8.1, my iphone-5 experiencing the problems. Mostly it says, phone is switched off or Not reachable.Previously, there was no issue. I think,this not network providers issue. Definitely, this is phone issue.
iPhone 5, iOS 8.1
Do you still have that problem after reseting network settings?
Because I'm having the same issue
When someone calls me, my phone is saying it's switched off or not reachable (not at every time)
I'm using iphone 7 and i have tried everything, like restart, restore from backup and also tried reseting network settings
After that the apple care replaced new phone due to this issue.
But no use. The problem still remains
What can i do?
yeah,the problem comes when we use a 4g airtel/vodafone/idea sim
because when we enconter with an incoming call it should fall back to 3g and the call should be notified but as 4g is still in developing state in india except for jio carrier
when ever u face that problem please do this
we need to disable the 4g option in our mobile in setting mobile data 4g off,the. this problem can be resolved
The decision on what settings you have available to you on the phone is a decision of the carrier, and it is controlled by the carrier file on your device. If you are seeing this in one setting but not another, then you need to manually change that setting, and report the issues to your carrier. This is not something wrong with the phone.
Where it is displaying phone is switched off or not reachable?
when other user call, it says phone is not reachable or switched off.
Do you see a signal indicated in the top left corner? Do you have Do Not Disturb turned on? Generally, that message indicates there is no signal from the carrier. I would contact the carrier and have them check the status of your account. The handling of telephone calls is a carrier service, they should troubleshoot this.
Yes.. Signal strength is 4-5 bars always. I also checked signal strength with *3001#12345#* is gives -78 to -80.
There is no DND is turned on or Flight mode is turned on. I'm getting miscall alert messages from my service provider ( says that ******** .user is trying to reach you). I can call any number any time but when other person trying to reach me they are facing problem. In short, people trying to reach me but they are not able to connect.
If you can call out, the phone is working. Check with your cellular provider.
Great.. i'm stuck between provider and iphone. Provider says, problem in Phone. and iphone says problem in network.
if there is problem in network, then i can't make call easily, also the conversation on phone will not be clear.
UUser troubleshooting includes restart, reset, restore from backup, restore as new. If you have done all those steps, then you can make an appointment at the Genius Bar at the Apple Store or your Authorized Apple Service Provider. Otherwise, it is a carrier issue. They handle phone calls.
Even i am having the same issue. Signal strength is good on my phone, i am receiving SMS, Whats app messages and even i can make a call without any issue, but my friends are unable to call me. Whenever they call they are getting the message as either phone is switched off or not rechable even though the phone is switched on and i can see the full strength of the network. This seems to be a phone issue as i changed the same sim to other android phone and there there is no issue like this.
Restart, Reset, Restore from Backup as Chris indicated:
iOS: Not responding or does not turn on - Apple Support
Although this article is directed to a device not responding, the Restart, Reset, Restore links are all included in it.
Cheers,
GB
Hi,
RE insert your sim card in your phone I hope that it will work sometimes sim card is not properly inserted or due some bumps it gets dislocated
Cheers,
HKQ 🙂
Thanks for the suggestions. I tried many things like removing the sim card and inserting, changing the sim card, upgrading the IOS etc but unfortunately nothing worked!!. This most likely seems to be an issue with iphone/IOS (i could see may people facing the same issue. So less likely a phone issue) because if the same sim card is inserted in another Android phone, i am not seeing any issue with that. Everything looks proper on my iphone like i could see the network bar is proper, able to receive SMS, Whats app messages, Able to make calls without any issue but only problem surfaces when somebody tries to call me. I am not sure if this happens after i upgraded the IOS earlier from 5.x to 7.x??
Did you do any of the Restart, Reset, Restore troubleshooting?
GB
Phone is not reachable or switeched off??
