Can't open new Keynote documents in iCloud

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Level 1

67 points

Can't open new Keynote documents in iCloud

Sure am frustrated with iCloud Drive! I cannot open any of my documents in Keynote that are in the iCloud Drive, including ones I just made a couple days ago. Whether I try to open them from within Keynote on my Mac or from a finder window, I get a file that just says "The file xyz cannot be opened." Boy that is sooooo helpful. I can open the documents on my iPad. So what's the deal and how do I fix it? I am using Yosemite and iOS 8 with Keynote 6.5.

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Nov 6, 2014 10:20 PM

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Answer 1

Dan Bryant1 Author

Level 1

67 points

Nov 8, 2014 12:09 PM in response to Dan Bryant1

No replies. Am I the only one with this problem? Tried again. Started a new document in Keynote on my Mac with just 5 slides, saved it to iCloud Drive. The document opens fine on my iPhone and iPad but when I try to open it on the Mac, I get the message that it cannot be opened. Indeed, I cannot open any of my Keynote documents that are stored in iCloud Drive. I am using the latest Keynote and Yosemite on my Retina MBP.

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Answer 2

Dan Bryant1 Author

Level 1

67 points

Nov 8, 2014 2:20 PM in response to Dan Bryant1

Figured it out after reading a bunch of different articles on similar topics. The solution is to log out of your iCloud account in System preferences and then log back in. I have a hunch that this problem was created when I changed my iCloud password. While the solution is easy, it is also a big hassle. Now iMail is in the process of downloading over 4000 messages! Good grief.

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Answer 3

Apr 12, 2015 3:28 PM in response to Dan Bryant1

I tried this ... Didn't work. Any other suggestions?

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Answer 4

Dan Bryant1 Author

Level 1

67 points

Apr 13, 2015 9:45 AM in response to theskyisblue

Try downloading the document you want to open from your web browser rather than trying to open in the application. Open up your iCloud drive with your browser, find your document. Click once on it and then click on the download icon. Then open it from your downloads folder.

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