CHL88
Level 1 (0 points)

Q: ATV3 - Trailers always buffer but other streaming no issues

I have an Apple TV3 connected on Wifi.  Since the beginning, Apple Trailers as never been able to play a trailer in its entirety without to stop at least once to buffer but Netflix, HBO GO and any other apps doesn't have any issues with streaming a full length TV show or movie.

 

If it's my connection, then it should buffer with the other apps too but they've been flawless.  What give with Trailers?

 

Any solutions or help would be grateful since I really enjoy watching the trailers.

 

Thanks!

Apple TV, iOS 7, Apple TV 3

Posted on Nov 7, 2014 5:36 AM

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CHL88

Q: ATV3 - Trailers always buffer but other streaming no issues

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 7, 2014 6:50 AM in response to CHL88
    Level 10 (104,521 points)
    Apple TV
    Nov 7, 2014 6:50 AM in response to CHL88

    Don't know much about HBO but NetFlix provides adaptive streaming, i.e. the quality will drop if you have a poor connection, this doesn't happen with iTunes, you always get the quality you have requested. So it may well be a network or download issue.

  • by CHL88,

    CHL88 CHL88 Nov 7, 2014 7:23 AM in response to Winston Churchill
    Level 1 (0 points)
    Nov 7, 2014 7:23 AM in response to Winston Churchill

    Yes, you're right about the Netflix adaptive streaming but the quality never drops from the highest while using netflix.  My eye is pretty keen- I've never seen the quality go down with any other streaming app.

  • by vazandrew,

    vazandrew vazandrew Nov 7, 2014 8:33 AM in response to CHL88
    Level 6 (19,303 points)
    Apple TV
    Nov 7, 2014 8:33 AM in response to CHL88

    That doesn't necessarily mean it isn't doing so.

     

    Make sure the DNS is set to auto (settings - general - network)

    Using ethernet will help troubleshooting wifi issues

    You can see the current status of the network by going to istumbler, netstumbler or similar, look for signal strength and noise.

  • by CHL88,

    CHL88 CHL88 Nov 7, 2014 8:40 AM in response to vazandrew
    Level 1 (0 points)
    Nov 7, 2014 8:40 AM in response to vazandrew

    Thanks for the suggestion.  I'll check the setting.  Unfortunately, I don't have an ethernet option in that room, otherwise, that would have been my first choice.

  • by vazandrew,

    vazandrew vazandrew Nov 7, 2014 5:29 PM in response to CHL88
    Level 6 (19,303 points)
    Apple TV
    Nov 7, 2014 5:29 PM in response to CHL88

    Yes, please check the DNS as most reports stem from the fact that it has been set manually.

    If you are unable to use ethernet then it would be really helpful to get the network report. If the router is in a different room that will likely be impacting performance.

     

    What is your internet connection by the way? You can go to speedtest.net to verify.

  • by CHL88,

    CHL88 CHL88 Nov 8, 2014 4:58 AM in response to vazandrew
    Level 1 (0 points)
    Nov 8, 2014 4:58 AM in response to vazandrew

    DNS is auto and has always been.  My download speed is 50mbit last night and 35 right this moment.  I think I may have solved the problem by creating a 5ghz network just for the ATV.   So far, randomly playing a few trailers has not needed any mid-play buffering issues.  But still don't know why a 2ghz wifi network would be the issue since my download speed should be plenty.

  • by vazandrew,

    vazandrew vazandrew Nov 8, 2014 6:56 AM in response to CHL88
    Level 6 (19,303 points)
    Apple TV
    Nov 8, 2014 6:56 AM in response to CHL88

    Then that would be a local network issue. The 2.4GHz frequency is more prone to interference as most wifi devices will be connected as well as other appliances.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 9, 2014 6:21 AM in response to CHL88
    Level 10 (104,521 points)
    Apple TV
    Nov 9, 2014 6:21 AM in response to CHL88

    CHL88 wrote:

     

    Yes, you're right about the Netflix adaptive streaming but the quality never drops from the highest while using netflix.

    But it may start out at a lower quality and therefore doesn't change while you are watching it. You should remember that iTunes quality is fairly good, even when comparing like for like (say HD v HD) iTunes will use a much higher data rate than most other services. The outcome of which will be that if you have a less than optimal network, it is likely that you will see the issue with iTunes content first.

     

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)