E-mail frozen on IPad Mini

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Level 1

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E-mail frozen on IPad Mini

E-mail app frozen on my IPad mini. Happened after attempting to send file with large PPT attachment. Tried re-booting. Have a blank white screen. All other apps working fine. Any ideas?

iPad mini 2 Wi-Fi, Cellular

Posted on Nov 7, 2014 9:31 AM

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Answer 1

Demo

Level 10

166,494 points

Nov 7, 2014 9:39 AM in response to kdunn6

Close the mail app and reset the iPad.

In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.

Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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Answer 2

kent low

Level 1

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Nov 7, 2014 9:47 AM in response to Demo

Well, you come to me to report once again, I do not have a new ID, I do not use a password before you change etc.

发自我的 iPhone

在 2014年11月8日，上午1:39，Apple Support Communities Updates <discussions-updates@apple.com> 写道：

Apple Support Communities

Demo has posted in the Using iPad community.

E-mail frozen on IPad Mini

Close the mail app and reset the iPad.

In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.

Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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Answer 3

kdunn6 Author

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Nov 7, 2014 9:53 AM in response to kent low

I tried this twice. First, I closed just the Mail app. Next, I closed ALL apps. Shut down and restarted per instructions. No change. Mail opens to a blank page with the trash, reply, etc icons at the top. if you try to click any of those....or even if you do nothing, the app shuts down in a few seconds and takes you back to the home screen.

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Answer 4

Dec 16, 2014 12:40 PM in response to kdunn6

Heu kdunn,

did you ever figure out this issue? I'm having the same exact problem from sending a large file. I even tried going into my sent box and deleting the email from my desktop and still doesn't work. Any help would be appreciated

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Answer 5

Dec 16, 2014 7:50 PM in response to Nastynate327

I too have exactly the same problem with mail...I tried the above mentioned method to no avail. I have tried closing the mail app via the above mentioned method and then a hard reset. It didn't work. I tried deleting all my mail accounts and start over, still the same problem. Someone please help.

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