Q: I cannot delete iPhone keyboard shortcuts.  They keep restoring.

And so, after being zombie-free for more than a week (see my post on 7/1), they have returned. Turning off iCloud Drive did not keep them at bay. Both the iPhone and iPad were updated yesterday with the new OS, and lo and behold, the zombies are now back. Oddly, they have not returned to the Air. I guess I'm just going to report this when the tech guy checks in with me this week...

If only a few of he zombies are returning, that's a sign that you have the corrupted files on more than one device.  Even with the update I am still free of zombies, so my problem is permanently solved.  I'll help anyone walk through the process as my time permits.  Unfortunately I'm out of town at the moment and have to respond by iPhone or iPad which is quite painful.

I agree with picknic. None of my zobmies have returned in the last 6 weeks. I have also updated to 8.4

MMine are all back. Every last one. And that's after starting EVERY device as brand new not from restore except my phone The main device. it still doesn't show as corrupted. If I go in to the backup it has the two normal folders. I haven't even restarted the phone since my last post. Sorry but this doesn't appear to be a fix for 100%. I've giveN up.

I Know the two of you want this to be a fix for 100% of peopl

AAlso it can't be the other devices because their iCloud Drive is turned off. No way to sync keyboard shortcuts. They were set as new devices. AND my wife is on family sharing but uses a different apple ID it has to be my phone/iCloud documents.

It has nothing to do with iCloud Drive.

I've never used it in my life and still suffered from Zombies.

Yeah it also work for me.

It has nothing to do with iCloud Drive or your Apple ID that you're using.  It's on your device.  Before I solved it using Chris's solution I tried setting up a new Apple ID and the zombies still came back.  Your devices sync through iCloud without iCloud Drive enabled.  You are using family share and nobody else is that's solved this.  Therefore, it may have something to do with that.  I'd check all devices connected to family share as they may be reappearing fro other corrupted devices.  I'd try turning off family share while performing the solution and see if that works.  If it does, then you could turn it back on safely.  The solution works, but you are using family share and may be "re infecting" from that.  It's only a guess on my part, but that's the only thing that makes sense to me.  Hang in there I'm not giving up.

HI Pickinic

re" I'll help anyone walk through the process "

Thank God you understand the frustration that we are going through. i have around 500 SHORTCUTS !! I use them for my work and it drives me crazy to have the bloody Zombies reappearing !.

Could I kindly ask you to copy and paste your solution to me . to be honest I am totally confused as i have read and reread the same texts over and over again and really do not 'now' know, WHERE TO START :-(

regards

Mayor !

ps I do appreciate that you have probably done this MANY times, but I would like to know what your definitive FINAL ANSWER is ( without phoning a friend ))

Delete the shortcuts you need to delete, then immediately after, go to settings > iCloud > backup and select the option to backup now (make sure you are connected to Wi-Fi of course) My resources are showing that this works and prevents them from syncing back to the device from iCloud.

The fix is on page 17

Yes, and the summary including my additional step is on page 18.  If you have trouble or get confused let us know.  It may take a few tries and is frustrating to say the least!

I use win 7.  Do you know Command Prompt text needed to do the shortcut dletion like you descriobe for Terminal

Hi there,

I am getting the bug where I saved my itunes backup, deleted the folder, but then was unable to restore from said backup because "there is no space on my iphone". I literally did not change a thing since the backup, so I'm unsure of what to do here... I can't even test if the deletion worked!

Any tips regarding this issue? Thanks!