Q: I cannot delete iPhone keyboard shortcuts.  They keep restoring.

It's okay! I'm sure we are all very appreciative of you trying to help everyone!

I think I have downloaded and used the Windows version, which is my desktop OS. I'm unsure what's going on... but the short-cut zombifying is very erratic.... I am currently around 7 days with no zombie returns.... Just hope this will be permanent....

I can go several weeks without zombie returns, then for some reason they come on both iPhone and iPad at the same time.

Peter

I have read most of these comments but do not see the application Chris is talking about.  What application is it?

Apple keeps taking the link off of the posting.  It's called ibackupbot and can be found at the icopybot site.  See my post on the prior page.

Argh!

The "zombie shortcuts" have come back one of my iMacs after a month or more being zombie-free!

Peter, if I remember correctly you used Apple's fix and not the one we are discussing here?

The Book of the Prophet Turing

Chapter 6 In the year that Philosopher Mozi died, I saw the Developers, high and exalted, seated on a throne; and the train of their robes filled the temple. 2 Above them were Engineers, each with six wings: With two wings they covered their faces, with two they covered their pudenda, and with two they were flying.3 And they were calling to one another:

“Holy, holy, holy are the Developers;
    the whole system is full of their glory.”

4 At the sound of their voices, the doorposts and thresholds shook, and the temple was filled with smoke.

Oh, my... The Guardians of Asgard will be so eager to demolish your post with enchanted hammers (or whatever else may be at hand) and see that it is removed forever from the eyes of the Apple-ites. And, as they said: The sun will go black, earth sink in the sea, heaven be stripped of its bright stars..."

Um, well, that is if anyone in Asgard follows what's being said.

Good show, Peter.

Yes, my zombies are back as well. Will post when Apple says or does something...

Yes, pagemakers4: I have been avoiding the use of a third-party application, partly because of trust issues, but mostly because I think that it is Apple's role to fix this. So I followed Apple's instructions (get out of iCloud while the Engineers do a clean-up), and it worked for almost 2 months. However, I'm at the point now where I'm not sure I can wait for a fix from Apple.

And everyone, please remember to provide feedback. Apple listens.

https://www.apple.com/feedback/icloud.html

I Have read this entire thread. I have been struggling with these shortcuts returning for over a year. I've tried almost everything. Nothing works.

Apple "engineers" were given access to my iCloud to fix the issue. I get a message saying the issue is fixed. However, within 12 hours, my shortcuts were back.

It seems random. Sometimes, all of the shortcuts return. Sometimes only some. Once, I had the default "omw" shortcut appear.

I suppose I can understand both the third party trust issue AND wanting Apple to fix THEIR problem, but at some point I'd suggest getting it fixed using Chris's solution and end your frustration.  Apple is either incapable of fixing the problem or doesn't care.  In either case I don't believe they'll ever fix it.  Pagemaker and I and many others are now permanently zombie free.  Remember you probably use third party applications every day on your computer and there have been absolutely no problems associated with this program.  Good luck in whatever you decide to do next.  AND I MUST SAY that was an OUTSTANDING post equalled only by crmac's reply!

Peter I hear what you say but I think you'll be waiting an eternity.

I've been waiting 4 years for them to fix wifi sync and 2 years to fix signatures with images in OS X.

Give in and bite the bullet. 100% no shortcuts returned here in 3 months using the method on page 17 ( if it's still there).

COULD THIS BE IT ! (SIGN OUT of I-CLOUD - NOT JUST SIMPLY STOP I-CLOUD BACK UP)

I spoke to an apple techie today ( "Chris with no T at the end !) …. He explained that he had a t least three ongoing cases similar to ours. during out conversation he asked me to SIGN OUT of iCLOUD and then delete the zombies ! the issue is to do with I-CLOUD !

So far so good......... i even turned the phone ON and then OFF (as previously the zombies would re-appear and curse me once again) ….. so far so good as none have come back !

like everyone else who has wasted countless hours on this issue, i can only SCREAM for apple to get to the CORE of this as its killing us !!

ps the techie did say that" apple WERE AWARE OF THE ISSUE and WOULD FIX IT on the coming update !!" - yeah right !

PpS many thanks to Peter Oram for helping me in the past few days ! …. and also the brilliant contributors to this topic and forum