rdub76

Q: I cannot delete iPhone keyboard shortcuts.  They keep restoring.

I have deleted old keyboard shortcuts that were no longer used and added new ones using the same shortcut.  For instance typing "eml" would auto-fill with my old email address.  I deleted this shortcut and made a new one - "eml" = new email address.  iCloud keeps restoring the old shortcuts, so now I have two "eml" shortcuts with two different email addresses.  Also, old shortcuts are constantly being restored!  I cannot delete any shortcut!  They will delete for a couple of days and then they are "restored" to my iPhone.  How the heck do you permanently delete keyboard shortcuts in iOS?  I tried turning off backup, deleting, turning on, waiting, updating to no avail.  Is there a way to completely wipe the backup/settings file stored in iCloud for an iOS device?

Posted on Nov 7, 2014 11:46 AM

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Q: I cannot delete iPhone keyboard shortcuts.  They keep restoring.

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  • by mcbeenb,

    mcbeenb mcbeenb Aug 2, 2015 10:09 PM in response to Pickinic
    Level 1 (10 points)
    Aug 2, 2015 10:09 PM in response to Pickinic

    Here is my current backup file I just refreshed a moment ago:

    Screen Shot 2015-08-02 at 9.49.20 PM.png

    As you can see the files are gone... but my undead shortcuts keep coming back.

     

    I was able to follow through with what you guys discovered, and was super hopeful. But it appears there is yet another area these things can hide. I want to give up... but I can't live with these things anymore... You would not believe the nightmare my daughter has left me with. They are so bad that I continue to delete them 2-3 times a day... everyday.

     

    - One other quick note. I exported the sqlite db and viewed it. I confirmed my shortcuts are in here. There must be another source these are coming from.

  • by Pickinic,

    Pickinic Pickinic Aug 2, 2015 10:18 PM in response to mcbeenb
    Level 1 (0 points)
    Aug 2, 2015 10:18 PM in response to mcbeenb

    That's helpful!  It's late here, but I'll think about it and have some more questions tomorrow.  One question though, how many devices do you have (iPads, iPhones, etc.) linked to your Apple ID associated with this backup?  In other words, how many devices are linked to your same iCloud account?  And did you do the same process for each of those?  I guess that's more than one question...  I'll do my best to help you!

  • by mcbeenb,

    mcbeenb mcbeenb Aug 2, 2015 10:29 PM in response to Pickinic
    Level 1 (10 points)
    Aug 2, 2015 10:29 PM in response to Pickinic

    I believe it is the only IOS device tied to my account. I do have three macs that are tied in. Do you know of any way to get in and cleanup/reset icloud sync data?

  • by Pickinic,

    Pickinic Pickinic Aug 3, 2015 9:19 AM in response to mcbeenb
    Level 1 (0 points)
    Aug 3, 2015 9:19 AM in response to mcbeenb

    It appears that your CoreData file is still "messed up" for lack of a better term.  I'd delete that again and reboot your iPhone so it will recreate the proper folders.  You're missing the additional mobile file as shown in my directory.  So you don't have an iPad?  That's usually the issue as you have additional files on that other device.  I'm guessing that removing the coredata file should clear out any hidden files you may have and reset it with a clean folder containing two mobile files as mine does below.  I'm currently on a PC so the icon layout is a little different, but the directory structure is the same.

    iPhone.png

    I didn't need to do anything to my Mac as this resolved the issue with the Mac although it took days for that to sort itself out.  I do know that someone gave a solution to get into the Mac directory and I'll try to find that for you as well.  I hope this helps.

  • by mcbeenb,

    mcbeenb mcbeenb Aug 3, 2015 9:59 PM in response to Pickinic
    Level 1 (10 points)
    Aug 3, 2015 9:59 PM in response to Pickinic

    I dug through all the settings I could find in icloud and confirmed I have no current IOS devices registered other than my iphone. I have had many devices others on the system in the past though. So sad :-(

  • by Pickinic,

    Pickinic Pickinic Aug 3, 2015 10:21 PM in response to mcbeenb
    Level 1 (0 points)
    Aug 3, 2015 10:21 PM in response to mcbeenb

    And I assume no other backups show up in ibackupbot directories in addition to your latest iPhone backup.  I was guessing it's from another device or an old backup.  This is a new one.  I'm a bit baffled, but I'll give it some thought.

  • by gregory202,

    gregory202 gregory202 Aug 4, 2015 6:03 AM in response to mcbeenb
    Level 2 (263 points)
    Aug 4, 2015 6:03 AM in response to mcbeenb

    mcbeenb wrote:

     

    I believe it is the only IOS device tied to my account. I do have three macs that are tied in. Do you know of any way to get in and cleanup/reset icloud sync data?

    Excellent question - answer is no, but you can just create another icloud account. It is free from Apple and free of shortcuts. Easy speedy fix if you want to chose that way. Got to love smart people like you.

  • by Pickinic,

    Pickinic Pickinic Aug 4, 2015 8:14 AM in response to mcbeenb
    Level 1 (0 points)
    Aug 4, 2015 8:14 AM in response to mcbeenb

    Kind of an obvious question, but did you delete all of your shortcuts from your Macs and iPhone after you fixed your iPhone backup?  I had to delete all of my shortcuts from all devices (especially my Mac) because they all sync to iCloud.  I took screen shots of all of my shortcuts so I would remember which ones I wanted to keep and then deleted ALL shortcuts from ALL devices and computers.  Once I saw that the zombies were no longer reappearing after many reboots on my iPhone and I had deleted them a few times they disappeared never to return.  Getting a new Apple ID and iCloud account as suggested doesn't help, been there and tried that.  Let me know if you've done the above, because its been awhile since I cleaned up the zombies, but I do remember having to ultimately delete all of the shortcuts from everything before they stopped returning since the devices all "talk to each other."

  • by C Gossett,

    C Gossett C Gossett Aug 4, 2015 10:04 AM in response to Pickinic
    Level 1 (0 points)
    Aug 4, 2015 10:04 AM in response to Pickinic

    I've downloaded icopybot for 10.10 (latest) OS, but it crashes every time I run the program. Have clean uninstalled and re-downloaded 3 times. No luck. Any suggestions?

  • by Pickinic,

    Pickinic Pickinic Aug 4, 2015 3:01 PM in response to C Gossett
    Level 1 (0 points)
    Aug 4, 2015 3:01 PM in response to C Gossett

    Make sure it's the iBackupBot from the icopybot website, not icopybot.  I didn't have any trouble downloading it on my Mac or on my PC.  Back up your device to iTunes directly to your computer (not iCloud) before you download ibackupbot as it will be looking for the backup and can hang up if it can't find the device.

  • by Haitham. D,

    Haitham. D Haitham. D Aug 5, 2015 1:51 AM in response to rdub76
    Level 1 (0 points)
    Aug 5, 2015 1:51 AM in response to rdub76

    Finlay after longtime my issue is solve by help of ( pagemakers4 ) on page 17. Actually i was thinking this problem will not be solve coz am trying for long time to solve it but it's appear from no where. Anyway for any one having this issue try this way Up.

  • by shopietiler,

    shopietiler shopietiler Aug 7, 2015 3:04 AM in response to rdub76
    Level 1 (0 points)
    Aug 7, 2015 3:04 AM in response to rdub76

    I have found a very simple fix for this!

     

    1). Open Settings>General>Keyboard

    2). Delete the keyboard shortcuts that you do not want

    3). Go back and open Settings>General>Reset

    4). Select 'Reset Network Settings' (you will not lose any data but you will have to re-enter your wifi password)

    5). After this, I did a backup too but it isn't necessary

     

    It has been 24 hours since I have deleted the shortcuts and they have not comeback. (Used to come back after 15 minutes so I think its safe to say it's fixed)

    This issue has really been annoying me for a long while now so I hope this fixes it for you

  • by pagemakers4,

    pagemakers4 pagemakers4 Aug 7, 2015 3:29 AM in response to shopietiler
    Level 1 (29 points)
    Video
    Aug 7, 2015 3:29 AM in response to shopietiler

    Trust me. That's not going to be a permanent solution.

  • by shopietiler,

    shopietiler shopietiler Aug 7, 2015 3:36 AM in response to pagemakers4
    Level 1 (0 points)
    Aug 7, 2015 3:36 AM in response to pagemakers4

    We'll see. I'll keep this thread updated with my situation of shortcuts if they decide to come back or not

  • by wendy_is,

    wendy_is wendy_is Aug 8, 2015 5:48 AM in response to pagemakers4
    Level 1 (24 points)
    iTunes
    Aug 8, 2015 5:48 AM in response to pagemakers4

    AN added twist to this saga, I have a zombie photograph that keep reappearing too. It can be gone for months then, argh..... back it comes on iPhone and iPad. In fact today not only did it come back, it came back in duplicate!!!

     

     

    I quickly checked the shortcuts, but those zombies had not come back, so looks like the photos and shortcuts each have their own Lazarus bug

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