i just purchasing a macbook air, and when i try to download app like twitter, line, and other small sized apps, it showed an error, "failed to download, use purchase page" . what should i do for now? any help would be appreciate
MacBook Air, OS X Mavericks (10.9.5)
Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 2
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
8.8.8.8
8.8.4.4
That's Google DNS. Click OK, then Apply.
Step 3
Quit the App Store if it's running. Force quit if necessary.
Please triple-click anywhere in the line below on this page to select it:
defaults write -app "App Store" ShowDebugMenu YES
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered. You can then quit Terminal.
Launch the App Store. There should now be a menu labeled Debug in the menu bar at the top of the screen. From that menu, select
Reset Application
Quit again and relaunch. Test.
Optionally, remove the Debug menu by quitting the App Store and entering the command below in the same way as before:
defaults delete -app "App Store" ShowDebugMenu
Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 2
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
8.8.8.8
8.8.4.4
That's Google DNS. Click OK, then Apply.
Step 3
Quit the App Store if it's running. Force quit if necessary.
Please triple-click anywhere in the line below on this page to select it:
defaults write -app "App Store" ShowDebugMenu YES
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered. You can then quit Terminal.
Launch the App Store. There should now be a menu labeled Debug in the menu bar at the top of the screen. From that menu, select
Reset Application
Quit again and relaunch. Test.
Optionally, remove the Debug menu by quitting the App Store and entering the command below in the same way as before:
defaults delete -app "App Store" ShowDebugMenu
thanks for ur help. i've try all step above, none of them solve my problem. i've clear the cache & preferences from store, restart, log out, use guest mode, but no luck. it keeps telling me the same error 😟. i don't know what to do now. please give me another solution
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
Each message in the log begins with the date and time when it was entered. Select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
after i cleared display, this list appeared. i was trying to download twitter app.
Nov 8 20:09:01 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: ISCheckPreflightOperation: Downloading remote pre-flight from http://a211.phobos.apple.com/us/r1000/152/Purple3/v4/72/46/71/72467181-589b-59fc -5ff2-15c03e96288c/signed.dcr.7640313151046717893.pfpkg
Nov 8 20:09:01 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: ISCheckPreflightOperation: remote pre-flight downloaded to file:///var/folders/42/y4pl6gjn5m3grt9t210mcxt80000gn/C/com.apple.appstore/4097 89998/preflight.pfpkg
Nov 8 20:09:01 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: ISCheckPreflightOperation: Running local pre-flight from file:///var/folders/42/y4pl6gjn5m3grt9t210mcxt80000gn/C/com.apple.appstore/4097 89998/preflight.pfpkg
Nov 8 20:09:02 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: PKDistributionController: Performing disk space check with 84331540480 bytes available on disk, 0 bytes alreay downloaded and 327366656 required bytes (installSize=9305088 + fileSize=3488768 + paddedSize=314572800)
Nov 8 20:09:02 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: ISCheckPreflightOperation: verified preflight success=1, error=(null), distController=<PKDistributionController: 0x7ff17bd65eb0>
Nov 8 20:09:02 Dederoungs-MacBook-Air.local com.apple.WebKit.WebContent[415] <Critical>: FRJSInterface: Calling install requirements callback for 409789998 - {
adamID = 409789998;
success = 1;
}
Nov 8 20:09:02 Dederoungs-MacBook-Air.local com.apple.WebKit.WebContent[415] <Critical>: FRJSInterface: Page requested a buy
Nov 8 20:09:02 Dederoungs-MacBook-Air.local com.apple.WebKit.WebContent[415] <Critical>: FRJSInterface: Forming purchase object of type software
Nov 8 20:09:02 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SSPurchase: purchasesGroupedByAccountIdentifierWithPurchases is returning 0:(null):409789998
Nov 8 20:09:02 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SoftwareMap: No app was found with bundle ID com.twitter.twitter-mac to upgrade to (null)
Nov 8 20:09:06 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=buyProduct
Nov 8 20:09:06 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p7-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct
Nov 8 20:09:07 Dederoungs-MacBook-Air.local com.apple.WebKit.WebContent[415] <Critical>: FRJSInterface: Calling purchase callback for 409789998 - {
adamID = 409789998;
productID = 409789998;
productTitle = Twitter;
success = 1;
}
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SoftwareMap: No app was found with bundle ID com.twitter.twitter-mac to upgrade to 3.1.0
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 0.000000% (0.000000)
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: DownloadManifest: removePurgeablePath: /var/folders/42/y4pl6gjn5m3grt9t210mcxt80000gn/C/com.apple.appstore/409789998
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: DownloadQueue: Could not add download
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: DownloadQueue: Will start any ready downloads anyways.
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SoftwareMap: No app was found with bundle ID com.twitter.twitter-mac to upgrade to 3.1.0
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: Purchase batch operation finished with success=0 error=(null)
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SoftwareMap: No app was found with bundle ID com.twitter.twitter-mac to upgrade to 3.1.0
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: ISStoreURLOperation: Starting URL operation with url=http://a1929.phobos.apple.com/us/r1000/134/Purple5/v4/43/21/13/4321134e-2b18-924 4-dd29-bee2654f314e/cvr7807699643610066864.pkg / bagKey=(null)
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: http://a1929.phobos.apple.com/us/r1000/134/Purple5/v4/43/21/13/4321134e-2b18-924 4-dd29-bee2654f314e/cvr7807699643610066864.pkg
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: <HashedDownloadProvider: 0x7ff17be605b0>: Opening file /var/folders/42/y4pl6gjn5m3grt9t210mcxt80000gn/C/com.apple.appstore/409789998/c vr7807699643610066864.pkg returning file descriptor 17 (0 streamed)
Nov 8 20:09:07 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 0.000000% (-1.000000)
Nov 8 20:09:09 --- last message repeated 1 time ---
Nov 8 20:09:09 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: HashedDownloadProvider: Using serial dispatch queue for processing of asset for /var/folders/42/y4pl6gjn5m3grt9t210mcxt80000gn/C/com.apple.appstore/409789998/c vr7807699643610066864.pkg
Nov 8 20:09:10 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 3276.800049% (-1.000000)
Nov 8 20:09:12 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 6553.600098% (-1.000000)
Nov 8 20:09:14 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 9830.400391% (-1.000000)
Nov 8 20:09:15 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 13107.200195% (-1.000000)
Nov 8 20:09:17 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 16384.000000% (-1.000000)
Nov 8 20:09:18 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 19660.800781% (-1.000000)
Nov 8 20:09:21 --- last message repeated 1 time ---
Nov 8 20:09:21 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 22937.599609% (-1.000000)
Nov 8 20:09:23 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 26214.400391% (-1.000000)
Nov 8 20:09:24 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 29491.199219% (-1.000000)
Nov 8 20:09:26 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 32768.000000% (-1.000000)
Nov 8 20:09:26 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 0.806452% (8.000000)
Nov 8 20:09:26 --- last message repeated 1 time ---
Nov 8 20:09:26 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SoftwareMap: No app was found with bundle ID com.twitter.twitter-mac to upgrade to 3.1.0
Nov 8 20:09:26 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: DownloadOperation: Resetting download after error: Error Domain=NSURLErrorDomain Code=-1100 "The installation could not be started." UserInfo=0x7ff17bd1c130 {NSLocalizedDescription=The installation could not be started., NSUnderlyingError=0x7ff17bc446a0 "The requested URL was not found on this server."}
Nov 8 20:09:26 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: SoftwareMap: No app was found with bundle ID com.twitter.twitter-mac to upgrade to 3.1.0
Nov 8 20:09:36 Dederoungs-MacBook-Air.local storeagent[246] <Critical>: sending status (Twitter): 0.806452% (8.000000)
That failure may result from connecting to a wireless wide-area network (WWAN) via a phone or mobile hotspot, or to a corporate network with a firewall appliance. If that's what you're doing, try another network. Sometimes one WWAN will work when another doesn't.
so what kind of network should i use? i'm using my private home network encrypted with WPA/WEP key.
i've try another mac with same network and it didn't face any problem
you right. i think the problem was my home network. i just change my connection using USB tethering from my LG G2, and it can finish all download.
how would i set my home network so that can use to downloading from app store?
Having the same issue here. Had a couple of apps to be updated. All of the updates went fine except for one that is stuck. Forced App Store to close and tried to download but till did not work.
Removed the original app to see whether I could do a new install. Did not work either. App Store shows this app still needs to be updated so obviously is not aware the app was uninstalled.
have you try connect to another network? in my issue some app were not able to install when i'm connect to my home network, keep telling failed to download. and after i try connect using mobile broadband connection, i can finish all download. i don't know whats wrong with my home network 😐
Your Wi-Fi network is operating under the obsolete and insecure WPA encryption standard. Change your router's settings so that it uses WPA 2 Personal. If it doesn't support that standard, it should be replaced. I can't give you specific instructions for changing the setting, because all routers are different. Refer to the manufacturer's documentation.
hmm, okay i will change it later. anw thanks for your help davis, so i know whats the main problem of my issue 🙂
I'm having the same problem trying to download the recent update to Twitter
I have tried:
After I restart the App Store I get the following log entries:
Aug 22 10:25:50 Bleach.local storeaccountd[592]: Bag: Error writing persisted bag to file:///Users/mnewman/Library/Caches/com.apple.appstore/ProductionBag - The folder “ProductionBag” doesn’t exist.
Aug 22 10:26:14 Bleach.local storedownloadd[616]: CheckPreflightOperation: remote pre-flight downloaded to file:///var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/4097 89998/preflight.pfpkg
Aug 22 10:26:14 Bleach.local storedownloadd[616]: CheckPreflightOperation: Running local pre-flight from file:///var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/4097 89998/preflight.pfpkg
Aug 22 10:26:17 Bleach.local storedownloadd[616]: CheckPreflightOperation: remote pre-flight downloaded to file:///var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/4097 89998/preflight.pfpkg
Aug 22 10:26:17 Bleach.local storedownloadd[616]: CheckPreflightOperation: Running local pre-flight from file:///var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/4097 89998/preflight.pfpkg
After that there are no more entries as long as I wait. I just get a spinning progress indicator at the top left of the App Store window.
This directory does not exist: /Users/mnewman/Library/Caches/com.apple.appstore/
I created:/Users/mnewman/Library/Caches/com.apple.appstore/. That got rid of the "ProductionBag" error. App Store created an xml file in the com.apple.appstore directory called ProductionBag. It is a file, not a directory.
After restarting AppStore I get this in the log
Aug 22 10:39:22 Bleach.local storedownloadd[616]: CheckPreflightOperation: remote pre-flight downloaded to file:///var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/4097 89998/preflight.pfpkg
Aug 22 10:39:22 Bleach.local storedownloadd[616]: CheckPreflightOperation: Running local pre-flight from file:///var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/4097 89998/preflight.pfpkg
That's it. No more entries no matter how long I wait.
The cache file /var/folders/b2/68tzqbc95cdgxlq7_3qdzmn40000gp/C/com.apple.appstore/409789998/pr eflight.pfpkg gets about 10KB of data in it and that's where it stops.
Any ideas?
I bumped the Debug log level to 4 and now I'm seeing this:
Aug 22 16:46:47 Bleach.local storedownloadd[598]: sending status (Twitter): 0.806452% (8.000000)
Aug 22 16:46:47 Bleach.local storedownloadd[598]: ProgressObserver: Received download status change for com.twitter.twitter-mac. Active state is 0. 80.65% Complete.
Aug 22 16:46:47 Bleach.local storedownloadd[598]: CKDockMessaging: Messaged dock with download <SSDownload: 0x7f95684cb4c0> status <SSDownloadStatus: 0x7f95684d46e0>
Aug 22 16:46:47 Bleach.local storedownloadd[598]: SoftwareInstallOperation: Operation requires bag 0
Aug 22 16:46:47 Bleach.local storedownloadd[598]: ProgressObserver: Received download status change for com.twitter.twitter-mac. Active state is 0. 80.65% Complete.
Aug 22 16:46:47 Bleach.local storedownloadd[598]: DownloadOperation: Resetting download after error: Error Domain=NSURLErrorDomain Code=-1100 "The installation could not be started." UserInfo=0x7f95684dc770 {NSLocalizedDescription=The installation could not be started., NSUnderlyingError=0x7f95684dc910 "The requested URL was not found on this server."}
Aug 22 16:46:47 Bleach.local storedownloadd[598]: Download: Skipping cleanup (DebugLevel >= 4)
Aug 22 16:46:47 Bleach.local storedownloadd[598]: DownloadOperation: Too many destructive failures. Failing download.
Aug 22 16:48:36 Bleach.local storedownloadd[598]: StoreDownloadQueueSource: Downloads is (
"<Download: 0x7f956847d590>: com.twitter.twitter-mac (409789998) paused:0 failed:1 isInServerQueue:0"
)
Aug 22 16:48:36 Bleach.local storedownloadd[598]: StoreDownloadQueueSource: Candidate is <Download: 0x7f956847d590>: com.twitter.twitter-mac (409789998) paused:0 failed:1 isInServerQueue:0
Aug 22 16:48:36 Bleach.local storedownloadd[598]: StoreDownloadQueueSource: Candidate <Download: 0x7f956847d590>: com.twitter.twitter-mac (409789998) paused:0 failed:1 isInServerQueue:0 is not ready, skipping
I think the key is the error: Error Domain=NSURLErrorDomain Code=-1100
I have tried resetting the DNS cache, but no luck.
OK, this is so weird. I tried the following:
So, somehow, something in my ISPs network is blocking access to the App Store Twitter download, but not other App Store downloads.
So, so very weird.
1/11/15 12:50:38.985 am storedownloadd[254]: localException [PKProduct productByLoadingProductAtURL:file:///var/folders/v1/8587csr520s_kypy9mcdggvw000 0gn/C/com.apple.appstore/1050969530/oda2350350589163113604.pkg] failed Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7f97ab87aa70 {NSUnderlyingError=0x7f97ab87b4f0 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/v1/8587csr520s_kypy9mcdggvw0000g n/C/com.apple.appstore/1050969530/oda2350350589163113604.pkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/v1/8587csr520s_kypy9mcdggvw0000gn/C/co m.apple.appstore/1050969530/oda2350350589163113604.pkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.} 1/11/15 12:50:38.985 am storedownloadd[254]: underlyingError Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7f97ab87aa70 {NSUnderlyingError=0x7f97ab87b4f0 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/v1/8587csr520s_kypy9mcdggvw0000g n/C/com.apple.appstore/1050969530/oda2350350589163113604.pkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/v1/8587csr520s_kypy9mcdggvw0000gn/C/co m.apple.appstore/1050969530/oda2350350589163113604.pkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}
I don't know why i can't download anything
Can you help me?
Failed to download, use purchase page to try again
