amy leighfromdalton-in-furness

Q: My friend has sent me iMessages that show as delivered on her phone but I haven't received them it's been over 24 hours now.... And still not working... Please help!

i cureent have an iPhone 5c and my friend has an iPhone 5, since yesterday morning she has been imessaging me and they appear as delivered on her phone but I haven't received them on my phone... I received 10 at 3oclock yesterday and nothing since but she said she has still been sending them and they appear as delivered on her phone...

I don't seem to have this problem with anyone else messaging me.

is this a problem with my phone or hers and is there any way it could be fixed??

PLease help it's driving me mad

iPhone 5c, iOS 8.1

Posted on Nov 7, 2014 3:50 PM

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Q: My friend has sent me iMessages that show as delivered on her phone but I haven't received them it's been over 24 hours now.... An ... more

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  • by bobby_d,

     bobby_d bobby_d Nov 10, 2014 10:43 AM in response to amy leighfromdalton-in-furness
    Level 3 (770 points)
    Nov 10, 2014 10:43 AM in response to amy leighfromdalton-in-furness

    Hello amy,

     

    I can imagine that messaging issues must be frustrating, but the article listed below should help. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:

     

    iOS: Troubleshooting Messages - Apple Support

     

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

    If you aren't receiving iMessages across all iOS devices

     

    1. Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
    2. Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
    3. If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, follow these steps.
    4. Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
    5. If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.

     

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    BobbyD