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User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

after upgrading to Yosemite iMac reboots random reboots randomly

After upgrading from Mavericks to Yosemite, my mid-2011, 21.5 inch iMac (1tb HD, 8 gb memory) is plagued with random reboots. There are never any error messages - reboots seem more frequent when my Time Machine external drive is attached. I thought I had solved the problem after reading an article about Chrome browser (which I'd been using) using an inordinate amount of memory & CPU resources, so I switched from using Chrome to Safari. Switching to Safari seemed to resolve the issue yesterday, but today my computer is back to random reboots although it doesn't seem as frequent using Safari (only 3 reboots so far today),


I booted the iMac into Safe Mode & worked for several hours including making a Time Machine backup without any reboots. I've also run a hardware & hard drive check which showed no problems.


So, I'm at a loss -- if I use Safari & keep my Time Machine backup unplugged it seems I can work with only 3 or 4 reboots & hope they don't occur in the middle of some transfer or other work -- at the end of the day when I am finished working, I can attach my external drive & hope the backup completes before a reboots occurs. Very frustrating.


Any suggestions?


Thanks.

iMac (21.5-inch Mid 2011), OS X Yosemite (10.10), 1tb HD - 8 gb memory

Posted on Nov 7, 2014 3:13 PM

Reply
23 replies
User profile for user: Kappy
Kappy
User level: Level 10
361,879 points

Nov 7, 2014 3:25 PM in response to mpalx2

Try these in order testing your system after each to see if it's back to normal:


1. a. Resetting your Mac's PRAM and NVRAM

b. Intel-based Macs: Resetting the System Management Controller (SMC)


2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

computer and after the chime press and hold down the OPTION key until the boot manager

screen appears. Select the Recovery HD and click on the downward pointing arrow button.


3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.


5. Reinstall Yosemite from Scratch:


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


How to Clean Install OS X Yosemite


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,667 points

Nov 7, 2014 9:17 PM in response to mpalx2

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Reply
User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

Nov 13, 2014 10:00 AM in response to Linc Davis

The following are the messages in the SYSTEM LOG QUERIES log just prior to one of the random reboots that has been plaguing my iMac. These messages were repeated several times in the log. For reference, I have removed the Sophos AntiVirus software from my computer prior to this instance of a random reboot (I see a reference to Sophos in the messages). Also, I had reset the PRAM & SMC settings prior to this last restarts as well.


11/13/14 7:49:33.334 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

11/13/14 7:49:43.345 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent[571]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.

11/13/14 7:49:43.345 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

11/13/14 7:49:53.357 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent[572]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.

11/13/14 7:49:53.357 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

11/13/14 7:50:03.369 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent[573]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.

11/13/14 7:50:03.369 AM com.apple.xpc.launchd[1]: (com.apple.photostream-agent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

11/13/14 7:50:08.889 AM cloudd[267]: Couldn't create a PCS identity: Error Domain=NSOSStatusErrorDomain Code=-25300 "The operation couldn’t be completed. (OSStatus error -25300 - SecItem failed to fetch ProtectedCloudStorage: keychain status: 0x7 auditInfo: asid=0x000186a5 auid=502 flags=0x00006030 paths: 0:/Users/judypallett/Library/Keychains/login.keychain 1:/Library/Keychains/System.keychain 2:/Library/Sophos Anti-Virus/Sophos.keychain )" (errKCItemNotFound / errSecItemNotFound: / The item cannot be found.) UserInfo=0x7fd3207eae30 {NSDescription=SecItem failed to fetch ProtectedCloudStorage: keychain status: 0x7 auditInfo: asid=0x000186a5 auid=502 flags=0x00006030 paths: 0:/Users/judypallett/Library/Keychains/login.keychain 1:/Library/Keychains/System.keychain 2:/Library/Sophos Anti-Virus/Sophos.keychain }

11/13/14 7:50:08.890 AM cloudd[267]: We have no stingray identity.

11/13/14 7:50:08.890 AM cloudd[267]: Error creating zone PCS: <CKError 0x7fd3207877c0: "Unknown Error" (5000/-25300)>.

Identity (null)

PEM data was -----BEGIN PCS SHARE PROTECTION-----

YYIBTjCCAUowgYMCAQAxfjB8MCUCAQAEIIHstP4YCmAjYm4kmecC79W8qgFklY/M

ISWeZxI2oqaABFMBABLMWp8s5BKRxJuH7vqphtAfpD34/XYQ5Fux7LgUkavlMObA

kvxgdwbQ6+S0mcYu2Bedn6yuQpXPQoZZCJrKhTlqyuUUE4Wo94eHyzi5BcP/O6CB

mQSBlgE+L/NAwQFQt+DzKAX66rKsHgg7qRJoNct9sHefPSu85fWTkYPDIWnuwv0Q

0xO7sTDU8nydI1SjzgsWoqWJ9vqHspT4U9f7GPdvl9ajtD2cTXZxeMHHpVwkZyS1

L1tEz+qo5xGcQimIT+vk41YkdQqdG47PKD2Z3jislpqw3EjJrwDdNU+20pFwchAM

f1PFpL2tUu1UmwQgzXSQpbcpd03GrwAE6xpsQTGgACJNtBmJQPTjoB9IWuiiBAQC

qnI=

-----END PCS SHARE PROTECTION-----

Zone PCS data <6182014e 3082014a 30818302 0100317e 307c3025 02010004 2081ecb4 fe180a60 23626e24 99e702ef d5bcaa01 64958fcc 21259e67 1236a2a6 80045301 0012cc5a 9f2ce412 91c49b87 eefaa986 d01fa43d f8fd7610 e45bb1ec b81491ab e530e6c0 92fc6077 06d0ebe4 b499c62e d8179d9f acae4295 cf428659 089aca85 396acae5 141385a8 f78787cb 38b905c3 ff3ba081 99048196 013e2ff3 40c10150 b7e0f328 05faeab2 ac1e083b a9126835 cb7db077 9f3d2bbc e5f59391 83c32169 eec2fd10 d313bbb1 30d4f27c 9d2354a3 ce0b16a2 a589f6fa 87b294f8 53d7fb18 f76f97d6 a3b43d9c 4d767178 c1c7a55c 246724b5 2f5b44cf eaa8e711 9c422988 4febe4e3 5624750a 9d1b8ecf 283d99de 38ac969a b0dc48c9 af00dd35 4fb6d291 7072100c 7f53c5a4 bdad52ed 549b0420 cd7490a5 b729774d c6af0004 eb1a6c41 31a00022 4db41989 40f4e3a0 1f485ae8 a2040402 aa72>.

11/13/14 7:50:08.890 AM cloudd[267]: Error creating zone PCS for zone <CKRecordZoneID: 0x7fd320551000; History:__defaultOwner__>: <CKError 0x7fd3207877c0: "Unknown Error" (5000/-25300)>

11/13/14 7:50:09.186 AM cloudd[267]: Couldn't create a PCS identity: Error Domain=NSOSStatusErrorDomain Code=-25300 "The operation couldn’t be completed. (OSStatus error -25300 - SecItem failed to fetch ProtectedCloudStorage: keychain status: 0x7 auditInfo: asid=0x000186a5 auid=502 flags=0x00006030 paths: 0:/Users/judypallett/Library/Keychains/login.keychain 1:/Library/Keychains/System.keychain 2:/Library/Sophos Anti-Virus/Sophos.keychain )" (errKCItemNotFound / errSecItemNotFound: / The item cannot be found.) UserInfo=0x7fd3206155b0 {NSDescription=SecItem failed to fetch ProtectedCloudStorage: keychain status: 0x7 auditInfo: asid=0x000186a5 auid=502 flags=0x00006030 paths: 0:/Users/JP/Library/Keychains/login.keychain 1:/Library/Keychains/System.keychain 2:/Library/Sophos Anti-Virus/Sophos.keychain }

11/13/14 7:50:09.186 AM cloudd[267]: We have no stingray identity.

11/13/14 7:50:09.186 AM cloudd[267]: Error creating zone PCS: <CKError 0x7fd3206b9ea0: "Unknown Error" (5000/-25300)>.

Identity (null)

PEM data was -----BEGIN PCS SHARE PROTECTION-----

YYIBTjCCAUowgYMCAQAxfjB8MCUCAQAEIIHstP4YCmAjYm4kmecC79W8qgFklY/M

ISWeZxI2oqaABFMBABLMWp8s5BKRxJuH7vqphtAfpD34/XYQ5Fux7LgUkavlMObA

kvxgdwbQ6+S0mcYu2Bedn6yuQpXPQoZZCJrKhTlqyuUUE4Wo94eHyzi5BcP/O6CB

mQSBlgE+L/NAwQFQt+DzKAX66rKsHgg7qRJoNct9sHefPSu85fWTkYPDIWnuwv0Q

0xO7sTDU8nydI1SjzgsWoqWJ9vqHspT4U9f7GPdvl9ajtD2cTXZxeMHHpVwkZyS1

L1tEz+qo5xGcQimIT+vk41YkdQqdG47PKD2Z3jislpqw3EjJrwDdNU+20pFwchAM

f1PFpL2tUu1UmwQgzXSQpbcpd03GrwAE6xpsQTGgACJNtBmJQPTjoB9IWuiiBAQC

qnI=

-----END PCS SHARE PROTECTION-----

Zone PCS data <6182014e 3082014a 30818302 0100317e 307c3025 02010004 2081ecb4 fe180a60 23626e24 99e702ef d5bcaa01 64958fcc 21259e67 1236a2a6 80045301 0012cc5a 9f2ce412 91c49b87 eefaa986 d01fa43d f8fd7610 e45bb1ec b81491ab e530e6c0 92fc6077 06d0ebe4 b499c62e d8179d9f acae4295 cf428659 089aca85 396acae5 141385a8 f78787cb 38b905c3 ff3ba081 99048196 013e2ff3 40c10150 b7e0f328 05faeab2 ac1e083b a9126835 cb7db077 9f3d2bbc e5f59391 83c32169 eec2fd10 d313bbb1 30d4f27c 9d2354a3 ce0b16a2 a589f6fa 87b294f8 53d7fb18 f76f97d6 a3b43d9c 4d767178 c1c7a55c 246724b5 2f5b44cf eaa8e711 9c422988 4febe4e3 5624750a 9d1b8ecf 283d99de 38ac969a b0dc48c9 af00dd35 4fb6d291 7072100c 7f53c5a4 bdad52ed 549b0420 cd7490a5 b729774d c6af0004 eb1a6c41 31a00022 4db41989 40f4e3a0 1f485ae8 a2040402 aa72>.

11/13/14 7:50:09.187 AM cloudd[267]: Error creating zone PCS for zone <CKRecordZoneID: 0x7fd3207dcf90; History:__defaultOwner__>: <CKError 0x7fd3206b9ea0: "Unknown Error" (5000/-25300)>

11/13/14 7:51:05.000 AM bootlog[0]: BOOT_TIME 1415886665 0


The SYSTEM DIAGNOSTIC REPORTS follows. The most recent "crash" reference I could find was 3 days ago (11/10/2014) before I'd removed Sophos AntiVirus. Thank you for your help with this issue!


Process: InterCheck [178]

Path: /Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck

Identifier: InterCheck

Version: 9.2.0 (???)

Code Type: X86 (Native)

Parent Process: launchd [1]

Responsible: InterCheck [178]

User ID: 0



Date/Time: 2014-11-10 09:22:03.104 -0600

OS Version: Mac OS X 10.10 (14A389)

Report Version: 11

Anonymous UUID:





Time Awake Since Boot: 83 seconds



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000



VM Regions Near 0:

-->

__TEXT 0000000000041000-000000000005c000 [ 108K] r-x/rwx SM=COW /Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreFoundation 0x959eebde CFURLCopyFileSystemPath + 94

1 com.sophos.sav.ic 0x00053552 -[TimeMachineObserver addTimeMachineExclusion:] + 370

2 com.sophos.sav.ic 0x00045228 SendTimeMachineExclusion + 60

3 com.sophos.sav.ic 0x00045ec4 ic_ipc_send_kext_config + 347

4 com.sophos.sav.ic 0x00045cd7 ic_ipc_start + 970

5 com.sophos.sav.ic 0x00045649 main + 634

6 com.sophos.sav.ic 0x00042575 start + 53



Thread 1:

0 libsystem_kernel.dylib 0x99f52e6e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x969ba36d _pthread_wqthread + 939

2 libsystem_pthread.dylib 0x969b7eea start_wqthread + 30



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x99f538d2 kevent64 + 10

1 libdispatch.dylib 0x9000c73f _dispatch_mgr_invoke + 245

2 libdispatch.dylib 0x9000c3a2 _dispatch_mgr_thread + 52



Thread 3:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 4:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 5:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 6:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 7:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 8:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 9:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 10:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 11:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 12:

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.sophos.sav.ic 0x00051218 ic_worker_thread + 1103

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 13:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x99f52852 __select + 10

1 com.apple.CoreFoundation 0x95a9c63a __CFSocketManager + 906

2 libsystem_pthread.dylib 0x969b9ecf _pthread_body + 138

3 libsystem_pthread.dylib 0x969b9e45 _pthread_start + 162

4 libsystem_pthread.dylib 0x969b7f0e thread_start + 34



Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0xa0ff1038 ecx: 0x00000000 edx: 0x959eeb91

edi: 0x959eeb91 esi: 0x00000000 ebp: 0xbffbf038 esp: 0xbffbec00

ss: 0x00000023 efl: 0x00010246 eip: 0x959eebde cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0x00000000


Logical CPU: 2

Error Code: 0x00000004

Trap Number: 14





Binary Images:

0x41000 - 0x5bff3 +com.sophos.sav.ic (9.2.0 - ???) <182EB5C4-A308-3E51-98C8-997CE1695DA3> /Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck

0x74000 - 0x554ff7 +com.sophos.sav.savi (2.07.355.0 - 2.07.355.0) <601D6B4C-1BC6-3D9C-B820-1CA55EBE830A> /Library/Frameworks/SAVI.framework/Versions/A/SAVI

0x662000 - 0x690fff +com.sophos.sum.scan.kit (9.0.0 - 9.0.0) <9A82D637-3550-39B5-8636-50FF02D3CCED> /Library/Frameworks/SUMScanKit.framework/Versions/A/SUMScanKit

0x8febd000 - 0x8fef0e03 dyld (353.2.1) <EBFF7998-58E8-32F5-BF0D-9690278EC792> /usr/lib/dyld

0x90008000 - 0x9002ffff libdispatch.dylib (442.1.4) <B26A176C-39F7-3362-B128-27B1211068B9> /usr/lib/system/libdispatch.dylib

0x90030000 - 0x90083ff7 com.apple.HIServices (1.22 - 519) <5B54AB76-C487-367B-ACD5-2AF6BC85E1B9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

0x90084000 - 0x900c7fff libGLU.dylib (11.0.7) <3519CD46-386A-3702-A5EE-AE59923C5AA7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x900e3000 - 0x900edffb com.apple.audio.SoundManager (4.2 - 4.2) <4312D0A7-4B6F-3A1E-9A47-24C6E8C65E51> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound

0x900ee000 - 0x902b2ff3 com.apple.QuartzCore (1.10 - 361.11) <9CED60CF-9B7F-3288-A7E9-3AE087F9E076> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x902b3000 - 0x902b9ff3 libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib

0x902ba000 - 0x9030fff3 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <F5A586C3-A440-3E0E-966A-7841A182E5B2> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

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0x98642000 - 0x9864fff7 libbz2.1.0.dylib (36) <6BC7B049-8F03-3217-9840-B1804CCBF742> /usr/lib/libbz2.1.0.dylib

0x986f9000 - 0x98700ff3 libunwind.dylib (35.3) <29D9343F-9A0A-3535-B0AE-E7CC761D95EE> /usr/lib/system/libunwind.dylib

0x98702000 - 0x98705fff libextension.dylib (55) <E191881E-EAFD-3FD4-A8C1-7620DDC6F125> /usr/lib/libextension.dylib

0x98706000 - 0x98716ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <DBECFAD5-DB53-390C-AE92-09549733C861> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x98717000 - 0x988a6ff3 libsqlite3.dylib (168) <C3F78985-C19B-3320-9F71-543969632128> /usr/lib/libsqlite3.dylib

0x988a7000 - 0x98b99ffb com.apple.CoreImage (10.0.33) <75B23F45-8D99-3521-89AE-AF2AF4487096> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x98b9a000 - 0x98bb5ff7 com.apple.CFOpenDirectory (10.10 - 187) <12F3D599-88CE-3952-8987-7F6CEA2A809A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x98bb6000 - 0x98bdcffb libxpc.dylib (559.1.22) <CB6B442F-8BE4-37B6-9A00-4753BC1C368C> /usr/lib/system/libxpc.dylib

0x98c23000 - 0x98c2cfff libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib

0x98c2d000 - 0x98caaff3 com.apple.framework.IOKit (2.0.2 - 1050.1.21) <C3A9E799-0B67-3292-AF44-43CCA846C169> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x98cdd000 - 0x98d0cff7 com.apple.DictionaryServices (1.2 - 229) <1F5C35C7-67AA-30A0-A366-EB4B361152A3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

0x98d0d000 - 0x98da7fff com.apple.ColorSync (4.9.0 - 4.9.0) <091CDCEC-1B25-3FE7-94C2-8AEFA6564E95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

0x98dd2000 - 0x98dfefff com.apple.ChunkingLibrary (2.1 - 163.1) <2B0CBB85-EF91-351A-8750-A185996E4CDB> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x98dff000 - 0x98e2dff7 libarchive.2.dylib (30) <8758D35F-ADF8-30F6-8EB2-9B852876EAC8> /usr/lib/libarchive.2.dylib

0x98ffe000 - 0x9903aff3 com.apple.RemoteViewServices (2.0 - 99) <2839C2F1-88DA-3843-87BF-441A374A8967> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

0x9903b000 - 0x992172ef libobjc.A.dylib (646) <EF789AF0-508F-3D49-A988-376CE2E1107C> /usr/lib/libobjc.A.dylib

0x99267000 - 0x99275ff7 com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <637E7AB2-1077-319C-A6A2-D0D0F01951BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore

0x99283000 - 0x992e7ff7 com.apple.AE (681 - 681) <EEE62980-421B-33BD-BB88-6BDE269A3060> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x992e8000 - 0x992eaff7 libsystem_sandbox.dylib (358.1.1) <12A90EA1-A218-3B6B-A441-E1A8F866FA44> /usr/lib/system/libsystem_sandbox.dylib

0x992eb000 - 0x993e2fff libFontParser.dylib (134) <95F8F2D1-B28D-3687-95A9-45033FEE0504> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x993fb000 - 0x993fdfff libquarantine.dylib (76) <9ADD861F-A66E-3AD1-A77E-C622E91BD203> /usr/lib/system/libquarantine.dylib

0x993fe000 - 0x99417fff com.apple.Kerberos (3.0 - 1) <92735F11-CF1C-3FA6-8682-9A30AC9E2651> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x99dc7000 - 0x99f38ffb libBLAS.dylib (1128) <ACEF468C-5DB1-38F3-BCB2-6F3D7F2B2040> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x99f39000 - 0x99f58fff libsystem_kernel.dylib (2782.1.97) <9F86CA37-93FC-31F0-8ACC-53D244AF9EC2> /usr/lib/system/libsystem_kernel.dylib

0x99f59000 - 0x99f5bfff libCVMSPluginSupport.dylib (11.0.7) <A87C589A-DA64-3D62-8BDE-065784993B1A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x9a070000 - 0x9a110fff com.apple.QD (301 - 301) <4DFE3689-59DE-3FBC-806B-6A4056573E52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x9a111000 - 0x9a11cff7 com.apple.CrashReporterSupport (10.10 - 629) <BB92BB57-6F2F-3348-BEF4-58036DF40FA4> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x9a3ad000 - 0x9a5b1ff3 com.apple.CFNetwork (720.0.9 - 720.0.9) <7CDEA161-4DDC-381D-A2EF-B5F7B2154B8A> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x9a660000 - 0x9a683ffb com.apple.framework.Apple80211 (10.0 - 1000.57.3) <73620B5D-1E69-37DE-B186-AE9E8E7834D8> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x9a684000 - 0x9a68dfff libGFXShared.dylib (11.0.7) <AFC7CCD1-D935-3968-8CE3-303C13354F2B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x9a6bc000 - 0x9a847ffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <44BCEAB8-306D-307F-92C8-6656F3578220> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x9b1cc000 - 0x9b2f9ff7 com.apple.coreui (2.1 - 305) <8D2978A1-8152-32CB-B265-4C923FDF3017> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x9b2fa000 - 0x9b4f0fff libicucore.A.dylib (531.30) <BD09E200-FF42-3E9D-814C-0BC8F2C0EAC9> /usr/lib/libicucore.A.dylib

0x9b4f1000 - 0x9b4fdff7 libkxld.dylib (2782.1.97) <779DF7F9-9B34-3FD9-9BC1-482CDA59E17A> /usr/lib/system/libkxld.dylib

0x9b4fe000 - 0x9b4fffff libremovefile.dylib (35) <49DCAF7B-4466-3775-9E58-EA5D7CBA8AE0> /usr/lib/system/libremovefile.dylib

0x9b53e000 - 0x9b542ffb com.apple.IOSurface (97 - 97) <ADB57CD2-455A-317C-818E-6379BF427D10> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x9b543000 - 0x9b60cfff com.apple.backup.framework (1.6 - 1.6) <3CE096B0-65A6-3696-8726-E0B28D062834> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x9b60d000 - 0x9b63fff7 com.apple.GSS (4.0 - 2.0) <36CBBD76-19AC-333E-AB52-A93800ABC89A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x9b640000 - 0x9b740ff7 com.apple.LaunchServices (644.10 - 644.10) <9A64517C-7DAE-3247-AD6E-FD3FB49A54D8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x9b741000 - 0x9b745ffb libcache.dylib (69) <55501A00-AF64-3554-8F46-8D5AFEDEC332> /usr/lib/system/libcache.dylib

0x9b746000 - 0x9b76cffb libPng.dylib (1231) <A9ACFC7E-9F25-3F15-AFAB-C74C3DAA1D06> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x9b782000 - 0x9b7c2fff com.apple.Symbolication (1.4 - 56045) <BE1C4846-DA11-365D-9B46-3FF130401839> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x9b98d000 - 0x9bc20ff7 com.apple.CoreData (110 - 526) <C2C79A0B-70B1-3D88-951D-1C19D35B78E1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x9bc21000 - 0x9bc2aff7 libsystem_notify.dylib (133.1.1) <B8503E99-214B-3AC3-A7CA-CC837ABD7B25> /usr/lib/system/libsystem_notify.dylib

0x9bc2b000 - 0x9bc2efff libdyld.dylib (353.2.1) <6533C0BC-6FE5-3E43-A44D-EF2193978EC0> /usr/lib/system/libdyld.dylib

0x9bc2f000 - 0x9bcc1fff com.apple.CoreSymbolication (3.1 - 56072) <BADFFEF1-5CD8-37BC-B8FD-7C955EF0D0A1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x9bcc2000 - 0x9bd57ff3 libsystem_c.dylib (1044.1.2) <819FD4E2-3B29-38F0-AC5C-BEE865489F5F> /usr/lib/system/libsystem_c.dylib

0x9bd58000 - 0x9c12eff7 com.apple.HIToolbox (2.1.1 - 756) <5204085A-4D56-3430-889F-11C42E43729B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x9c12f000 - 0x9c182fff libstdc++.6.dylib (104.1) <D0EB2C99-5939-3ABA-9C18-D9AD75CE23A1> /usr/lib/libstdc++.6.dylib

0x9c183000 - 0x9c1d4fff com.apple.opencl (2.4.2 - 2.4.2) <33B19D84-C463-3762-B1AB-C5CB8F7DC87F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x9c29a000 - 0x9c29afff com.apple.CoreServices (62 - 62) <FF296ED2-0F90-3055-BBE4-7BF9E42322EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x9c29b000 - 0x9c2baffb libresolv.9.dylib (57) <C2C3810A-A45E-3375-B41D-6E1BECE1BA3C> /usr/lib/libresolv.9.dylib

0x9c2bb000 - 0x9c2c4fff com.apple.DiskArbitration (2.6 - 2.6) <D906604A-1D8C-31BF-8F22-EA219FFC858F> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x9c2c5000 - 0x9c2d2ff7 com.apple.speech.synthesis.framework (5.2.6 - 5.2.6) <DD10F01B-45E7-31A0-A19B-2AEEB689C6C4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x9c2db000 - 0x9c2dfffb libGIF.dylib (1231) <9DE811E6-6151-32B2-8C89-AD97EC7815B3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x9c2e0000 - 0x9c33bfff com.apple.LanguageModeling (1.0 - 1) <9B39E059-F48E-31AF-B1B3-B0872F362627> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 106

thread_create: 0

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=148.0M resident=41.8M(28%) swapped_out_or_unallocated=106.3M(72%)

Writable regions: Total=175.2M written=135.4M(77%) resident=136.0M(78%) swapped_out=0K(0%) unallocated=39.2M(22%)


REGION TYPE VIRTUAL

=========== =======

Kernel Alloc Once 4K

MALLOC 160.6M

MALLOC (admin) 48K

Stack 70.2M

VM_ALLOCATE 332K

__DATA 6688K

__IMAGE 528K

__LINKEDIT 41.9M

__OBJC 2200K

__TEXT 106.2M

__UNICODE 544K

mapped file 125.5M

shared memory 4K

=========== =======

TOTAL 514.4M





System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: iMac, Apple Inc., 25.1

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120

USB Device: Hub

USB Device: My Passport 0830

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: IR Receiver

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.71f22

Network Service: AirPort, AirPort, en1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Reply
User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

Nov 13, 2014 10:57 AM in response to Linc Davis

I removed Sophos AntiVirus after the 11/10/2014 crash report, but my iMac still randomly reboots after the removal of Sophos. The messages from the SYSTEM LOG QUERIES are from the most recent reboot that happened just this morning (Sophos AntiVirus had been removed). The reboot happened while using Safari 8.0 under Yosemite - the screen freezes for approx 30 sec then the computer reboots - I've never received any sort of error message either before or after the reboot.


Thanks.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,667 points

Nov 13, 2014 11:06 AM in response to mpalx2

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 1443423563 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

______________________________________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply
User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

Nov 13, 2014 1:07 PM in response to Linc Davis

Below is the result of the diagnostic test as you described earlier. Thank your for your assistance!


Start time: 14:52:45 11/13/14


Model Identifier: iMac12,1

System Version: OS X 10.10 (14A389)

Kernel Version: Darwin 14.0.0

Time since boot: 7:02


SATA


WDC WD1001FALS-403AA0


USB


My Passport 0830 (Western Digital Technologies, Inc.)


Diagnostic reports


2014-10-19 fmfd crash

2014-10-21 discoveryd crash

2014-11-01 com.apple.AmbientDisplayAgent crash

2014-11-10 InterCheck crash

2014-11-13 dynamiclinkmanager crash x2


Log


Nov 13 07:29:55 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled)

Nov 13 07:30:09 com.apple.dpd: Service exited with abnormal code: 75

Nov 13 07:51:33 jnl: b(1, 2): replay_journal: from: 17351168 to: 28230144 (joffset 0x1721c000)

Nov 13 07:51:33 jnl: b(1, 2): journal replay done.

Nov 13 07:51:37 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled)

Nov 13 07:51:40 AppleBCM5701Ethernet [en0]: 1 0 load_batch_arp_firmware: invalid firmware signature

Nov 13 07:51:52 com.apple.dpd: Service exited with abnormal code: 75

Nov 13 07:51:54 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

Nov 13 07:51:54 IOHIDSystem: Seize of IOHIDPointing failed.

Nov 13 07:52:04 hfs_mountfs: hfs_early_journal_init failed, erroring out

Nov 13 07:52:04 hfs_mount: hfs_mountfs returned error=22 for device disk1s1

Nov 13 07:52:04 jnl: disk1s1: replay_journal: from: 70279168 to: 72863232 (joffset 0x1d1e000)

Nov 13 07:52:04 jnl: disk1s1: journal replay done.

Nov 13 09:18:59 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1

Nov 13 09:19:10 com.apple.iTunesHelper.51720: Service exited with abnormal code: 1

Nov 13 09:25:22 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1

Nov 13 09:25:27 com.apple.iTunesHelper.51720: Service exited with abnormal code: 1

Nov 13 09:36:20 AppleBCM5701Ethernet [en0]: 1 0 load_batch_arp_firmware: invalid firmware signature

Nov 13 09:56:49 com.apple.iTunesHelper.51720: Service exited with abnormal code: 1

Nov 13 10:06:43 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1

Nov 13 12:08:59 AppleBCM5701Ethernet [en0]: 1 0 load_batch_arp_firmware: invalid firmware signature

Nov 13 13:26:24 AppleBCM5701Ethernet [en0]: 1 0 load_batch_arp_firmware: invalid firmware signature

Nov 13 14:44:38 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1

Nov 13 14:48:58 com.apple.iTunesHelper.51720: Service exited with abnormal code: 1

Nov 13 14:50:29 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1


Daemons


com.oracle.java.JavaUpdateHelper

com.apple.installer.osmessagetracing

com.google.keystone.daemon

com.oracle.java.Helper-Tool

com.apple.aelwriter

com.adobe.fpsaud


Agents


com.fiplab.MailTabOutlookHelper

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID

ws.agile.1PasswordAgent

2BUA8C4S2C.com.agilebits.onepassword4-helper

com.adobe.ARM.UUID

com.google.keystone.system.agent

com.apple.photostream-agent

com.oracle.java.Java-Updater

com.apple.Safari

com.apple.AirPortBaseStationAgent


dylibs


/usr/lib/libdvdcss.2.dylib


App extensions


com.getdropbox.dropbox.garcon


Apps


/Applications/Dropbox.app


Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 2595215642)


<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>11</integer>

<key>Minute</key>

<integer>6</integer>

<key>Weekday</key>

<integer>5</integer>

</dict>

</dict>


...and 1 more line(s)


Contents of /Library/LaunchDaemons/com.apple.aelwriter.plist (checksum 1848501757)


<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

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Contents of Library/LaunchAgents/ws.agile.1PasswordAgent.plist (checksum 722762046)


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Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,667 points

Nov 13, 2014 1:53 PM in response to mpalx2

A.


Do the reboots ever happen whenthe external hard drive is not connected? Please run without it for a while as a test.

B.

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

res

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button

Select

▹ Restart

from the menu bar.

C.

Run the following command in the same way as before. It moves aside "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} $TMPDIR \;

Log out or restart the computer.

D.

Your Wi-Fi network is operating under the obsolete and insecure WPA encryption standard. Change your router's settings so that it uses WPA 2 Personal. If it doesn't support that standard, it should be replaced. I can't give you specific instructions for changing the setting, because all routers are different. Refer to the manufacturer's documentation.

Reply
User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

Nov 13, 2014 3:21 PM in response to Linc Davis

Thank you! I have done the resets as you describe (Step 1) - will see over the next few days if we still have the random rebooting issue.


A. The random rebooting did happen frequently with my Time Machine external hard drive attached. After ejecting the ext drive, the reboots were much less frequent. Resetting PRAM & SMC also seemed to help reduce the frequency of reboots with the ext drive attached.


D. Thanks for pointing out about the router encryption settings - my router has WPA 2 capability so will make the change


Thank you very much for all the good information & assistance. In a few days I'll post status info.

Reply
User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

Nov 16, 2014 11:20 AM in response to Linc Davis

After completing the resets as you described in Step 1, I found that the random reboots decreased substantially - my spouse & I share user accounts on the same iMac & went the entire day yesterday without a single random reboot - until mid-evening as I was finishing up some work when, as it has been doing, the screen froze for approx 30 seconds & the iMac rebooted. I had several apps open, but upon rebooting there is no error message as if the computer completed a normal, requested reboot. An external drive as a Time Machine backup was connected.


I then went to your suggested optional Step 2 to RESET HOME DIRECTORY PERMISSIONS & ACLs - I did the reset; however, after waiting for over 30 minutes, the "DONE" button that replaced the 'RESET" button, continued to be grayed out. I'd read that it should only take a few minutes to complete this reset so I finally restarted the compute. Should I have waited longer? until the "DONE" button returned?


So far today, the iMac has been on & in use for 5 hours with incident.


I very much appreciate your time and assistance with this frustrating issue! Thank you.

Reply
User profile for user: mpalx2
mpalx2 Author
User level: Level 1
11 points

Nov 18, 2014 8:23 AM in response to Linc Davis

Thank you for your response. I apologize for writing a confusing note - I did the STEP 1 resets as you had described which seemed to reduce the number of random reboots I've been experiencing; from several a day (on both my spouse's user account as well as mine) to just one each day. Have tried to notice a common activity during which the reboot would be triggered, but the restarts happened at different times of day during different activities using different apps.


The resets you suggested seemed to help, but not complete resolve the random reboots - my question, specifically, was in regard to STEP 2 in your November 13th response regarding RESET HOME DIRECTORY PERMISSIONS & ACLs - I followed your instructions for this reset; however, after clicking the RESET button at the bottom of the screen, the "DONE" button that replaced the 'RESET" button in the "Password Reset" screen continued to be grayed out for over 30 minutes which made me wonder if the reset had taken place. I am wondering if I should I have waited longer - until the "DONE" button returned?


Thank you!

Reply

after upgrading to Yosemite iMac reboots random reboots randomly

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