Applecare telephone wait times
I've always subscribed to AppleCare, just because their phone support is usually better than most. Recently, I called regarding some iTunes/ipad issues:
FIVE minutes on hold only to be told "we will now route you to the correct person for your particular issue". The next recording said "at least 15 MINUTES before you talk to a human" - not verbatim, of course.
So, at least 25 minutes before I talk to a human being regarding my problem.
Is this new? Has AppleCare recently become as terrible as HP, Dell, etc, or is this is one-off?
Very frustrating, considering it's a paid service
pc, Windows XP Pro, mac when needed