Dropbox with Yosemite

Question

Dropbox with Yosemite

I have an older Macbook Pro (15-Inch, Early 2008). I updated to OS X Yosemite 3 weeks ago, and now rather wish I hadn't! I have been using Dropbox on the Macbook for a couple of years and it has worked beautifully (very few graphics, mostly files/documents, so nothing large). First, I had to re-install Dropbox. Since then have had to re-install it twice more because it has simply dropped off my top-of-screen menu bar and refuses to boot up from 'Apps' - even though it is shown in the Apps directory. Has anyone got any ideas or had similar experiences with Dropbox and Yosemite?

Yes, I did try Apple Support! My Macbook's age requires me to stump up £25 for online support and the earliest telephone call back I get offered is middle of next week. This Macbook is a work tool for me, I need slicker support than that.

Incidentally, the Macbook's boot-up with Yosemite has become as slow as my Windows PC was before I binned it in favour of Mac, but that's another thing!

MacBook Pro, OS X Yosemite (10.10), MacBook Pro (15-inch Early 2008)

Posted on Nov 8, 2014 6:01 AM

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Answer 1

KiltedTim

Level 10

223,950 points

Nov 8, 2014 6:05 AM in response to Stanford-Tuck SR

What version are you running? I had very similar problems for the first few days, but it's been stable now for a while after re-installing dropbox. Probably got an update in the process.

I'm currently running 2.10.41

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Answer 2

arthur

Level 5

5,254 points

Nov 8, 2014 6:05 AM in response to Stanford-Tuck SR

Could you download etrecheck http://www.etresoft.com/etrecheck which is a small free app that you can use to generate a system report on your Mac. You can then paste the report in a response here.

I am using Dropbox without any problems. I suspect there is some other issue with your Yosemite installation that is causing the problem.

I'm also assuming that you're using the latest version of Dropbox, and not reusing some earlier download of it which is no longer compatible with Yosemite.

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Answer 3

Nov 8, 2014 8:18 AM in response to KiltedTim

Thanks very much. What version? I guess you mean of Dropbox, but I'm not sure. I use Dropbox Basic, and have downloaded for the third time in the last 3 weeks this morning, so I presume my version is the most recent (just can't find a version number anywhere on the home page!). I'll try the etrecheck solution suggested by Arthur, and see what I get from that. Thanks again. S

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Answer 4

Esquared

Level 6

12,415 points

Nov 8, 2014 8:30 AM in response to Stanford-Tuck SR

Select Dropbox in Finder and type cmd-I. This will show you the version. The latest 'stable' version is 2.10.46, but that changes almost on a daily basis.

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Answer 5

Nov 8, 2014 8:33 AM in response to arthur

Thanks, Arthur. I've downloaded etrecheck (thanks for the tip, nice little app!), and here is its report - bit of a long letter, I'm afraid -

Problem description:

Unstable installation of Dropbox after having upgraded my Macbook Pro (early 2008) to Yosemite from Mavericks. Dropbox worked fine with Mavericks (2+ years) but now keeps disappearing from the sidebar menu at top of screen and although I have the icon in my Apps folder, that will not open the app itself. I have a copy of my data folders on my drive, of course, which do update with my online Dropbox folders most of the time, but not always!

EtreCheck version: 2.0.11 (98)

Report generated 8 November 2014 16:25:56 GMT

Hardware Information: ℹ️

MacBook Pro (15-inch Early 2008) (Verified)

MacBook Pro - model: MacBookPro4,1

1 2.5 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 667 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

GeForce 8600M GT - VRAM: 512 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 8:47:23

Disk Information: ℹ️

Hitachi HTS542525K9SA00 disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 248.86 GB (110.41 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 249.20 GB Online

USB Information: ℹ️

Apple Inc. Built-in iSight

HP Officejet Pro 8500 A909a

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (90.4.18) Support

[not loaded] com.vmware.kext.vmioplug.10.1.24 (10.1.24) Support

[not loaded] com.vmware.kext.vmnet (0104.03.86) Support

[not loaded] com.vmware.kext.vmx86 (0104.03.86) Support

[not loaded] com.vmware.kext.vsockets (90.4.23) Support

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) Support

[not loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) Support

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.19) Support

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.2.19) Support

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.docudesk.deskpdf.userdaemon.plist Support

[running] com.kodak.BonjourAgent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.zeobit.MacKeeper.AntiVirus.plist Support

[loaded] fi.polar.libpolar.plist Support

[running] fi.polar.polard.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

[running] com.google.Chrome.framework.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.kodak.KODAK AiO Annual Opt.plist Support

[loaded] com.kodak.KODAK AiO Firmware Updater.plist Support

[loaded] com.kodak.KODAK AiO Software Updater.plist Support

[running] com.zeobit.MacKeeper.Helper.plist Support

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype UNKNOWN (missing value)

Dropbox ApplicationHidden (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)

WebSync Application (/Applications/WebSync.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 71 Check version

User Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Java Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 248.86 GB Disk used: 138.46 GB

Destinations:

BIPRA 1TB [Local]

Total size: 999.86 GB

Total number of backups: 4

Oldest backup: 2014-10-08 23:25:14 +0000

Last backup: 2014-10-28 22:20:36 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 248.86 GB X 3)

Top Processes by CPU: ℹ️

9% WindowServer

0% AppleSpell

0% fontd

0% notifyd

0% Dropbox

Top Processes by Memory: ℹ️

236 MB AntiVirus

190 MB com.apple.WebKit.WebContent

168 MB Finder

146 MB softwareupdated

120 MB WindowServer

Virtual Memory Information: ℹ️

55 MB Free RAM

1.85 GB Active RAM

1.81 GB Inactive RAM

575 MB Wired RAM

2.79 GB Page-ins

475 KB Page-outs

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Answer 6

Nov 8, 2014 8:40 AM in response to Esquared

Thanks, Esquared. My version is 2.10.41, so I'll now do another download and make sure I get 2.10.46.

Delighted at so many helpful suggestions - thanks again. S

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