CourtneyC15
Level 1 (0 points)

Q: Internet connection and AppleTV

I have hooked up my Appletv and my internet goes out every 20 minutes when i stream netflix. It is not just the connection to the Appletv its the internet connection overall. The light goes out on the router and then it comes back on in 5 minutes. I am able to stream netflix on my computer without any problem.

Posted on Nov 8, 2014 11:01 AM

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CourtneyC15

Q: Internet connection and AppleTV

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 9, 2014 7:29 AM in response to CourtneyC15
    Level 10 (104,526 points)
    Apple TV
    Nov 9, 2014 7:29 AM in response to CourtneyC15

    Welcome to the Apple Community.

     

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.