HT203528: Get help using iCloud Mail
Learn about Get help using iCloud Mail
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Helpful answers
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Nov 11, 2014 7:21 AM in response to Sierradalfaby sterling r,Hey there Sierradalfa,
It sounds like you are unable to sign into your iCloud account in System preferences, or at www.icloud.com. From the symptoms you describe It seems to me that you need to reset your iCloud password. This article will help you do that:
iCloud: Change your iCloud password
Thank you for using Apple Support Communities.
Regards,
Sterling
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Nov 12, 2014 1:44 AM in response to sterling rby Sierradalfa,Hi
Thanks for your answer, but unfortunately that is not quite the problem.
I can login with my iMac, my iPad and iPhone, but not with the MacBook....the login/password is always the same...
I can login through Safari on www.icloud.com, on any equipment.
When I try to remove (terminate session) the account, it disappears from the list, but when I restart the machine it's there again.
The items on iCloud system preferences are shaded and therefore I cannot change any of them. On top of that, the item iCloud Drive shows a permanent configuration rotating icon, that never ends...
This all happened after the Yosemite upgrade...
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Nov 16, 2014 11:29 AM in response to Sierradalfaby sterling r,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
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Dec 18, 2015 4:40 AM in response to Sierradalfaby MCharge,I have the same problem right now, with the macbook pro 15" retina OS X El Capitan, and on top of that my apps aren't downloading.
Did you find a solution? But like you were saying, in my System Preferences>iCloud: My password works but everything shades back to gray before I can select anything.
