Arianelleangel

Q: Im currently updating my ipad 4 to ios 8 and in the middle of the update it just stops it wont move. It's been a couple of hours now and still not done. I just updated now since i bought it last year. Please help me. How will i fix this?o

Im currently updating my aunt's ipad 4 to ios 8. And in the middle of the update it's not moving now. she didnt had any update until now. She brought her ipad last year. i dont know how to fix this. Please help. It has already been a few hours already since the start of the update    

iPad

Posted on Nov 9, 2014 8:44 PM

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Q: Im currently updating my ipad 4 to ios 8 and in the middle of the update it just stops it wont move. It's been a couple of hours n ... more

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  • by judysings,

    judysings judysings Nov 11, 2014 2:59 PM in response to Arianelleangel
    Community Specialists
    Nov 11, 2014 2:59 PM in response to Arianelleangel

    Hi Arianelleangel,

    Welcome to the Support Communities!  If you are having issues trying to update your Aunt's iPad, the troubleshooting steps below may help:

    Resolve issues with an over-the-air iOS update - Apple Support

     

    Update does not complete

    If you're installing the update and the progress bar appears to move slowly, be patient. The time an update takes depends on the size of the update and the number of files on the device.

    When you're updating over the air, keep your device connected to a power source so that it doesn't run out of power. If your device does run out of power, connect it to a power source and turn on the device to let the update or restore complete.

     

    If the update never completes and the progress bar hasn't moved for an extended time, try restarting your device. If you still see the issue after you restart, see what to do if your device appears frozen or won't start.

    I hope this information helps ....

    - Judy

  • by notcloudy,

    notcloudy notcloudy Nov 11, 2014 3:08 PM in response to Arianelleangel
    Level 4 (1,200 points)
    Desktops
    Nov 11, 2014 3:08 PM in response to Arianelleangel

    If the progress bar is moving really slowly on the download or appears to be stuck - particularly toward the end of the bar - the download has been interrupted at some point on the info highway and it will not complete.  

     

    Have had this happen a few times & it seems to be time of day where there may be a sudden surge of activity.  

     

    In one instance on sunday the download seemed to be stuck - then, as the download started to show more MB than the file size had to kill it and start over.

    Next day came down fine -- the sunday interrupt occurred at the end of the early Football Games and beginning of the After noon ones .