Q: Verizon cancelled iPhone 6 plus order
Hello all.
I ordered a iPhone 6 plus 64 gb space gray on Sept. 19 at my local Verizon store. It was supposed to ship by Oct. 31. I called early last week to check on my order and they told me that they have no information yet and would notify me when my phone came it (will be shipped directly to the store). Friday morning I received and email from Verizon stating that my order had been cancelled and to visit the store I ordered from to reorder or receive a refund. Upon arriving at the Verizon store I explained the situation and they began to check on my order. They asked to see the email, which I showed them on my phone. They pointed out that the email address that the email came from did not appear to be a Verizon email address stating that "Verizon has enough money to afford email addresses that don't look that tacky". I promptly showed them my order confirmation email received on 9/19 from the exact same email address which they didn't have much to say to. After a while they determined that my order still exists in their system with the status of "Waiting to ship". So that was the only answer I left with. When I do the online status check it too says my order has been cancelled. So I have no idea whether or not I still have an iPhone on order or what is taking them so long if I do. Has anyone experienced this yet? Any suggestions?
Posted on Nov 10, 2014 12:52 PM