cragland42

Q: Verizon cancelled iPhone 6 plus order

Hello all.

 

I ordered a iPhone 6 plus 64 gb space gray on Sept. 19 at my local Verizon store. It was supposed to ship by Oct. 31. I called early last week to check on my order and they told me that they have no information yet and would notify me when my phone came it (will be shipped directly to the store). Friday morning I received and email from Verizon stating that my order had been cancelled and to visit the store I ordered from to reorder or receive a refund. Upon arriving at the Verizon store I explained the situation and they began to check on my order. They asked to see the email, which I showed them on my phone. They pointed out that the email address that the email came from did not appear to be a Verizon email address stating that "Verizon has enough money to afford email addresses that don't look that tacky". I promptly showed them my order confirmation email received on 9/19 from the exact same email address which they didn't have much to say to. After a while they determined that my order still exists in their system with the status of "Waiting to ship". So that was the only answer I left with. When I do the online status check it too says my order has been cancelled. So I have no idea whether or not I still have an iPhone on order or what is taking them so long if I do. Has anyone experienced this yet? Any suggestions?

Posted on Nov 10, 2014 12:52 PM

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Q: Verizon cancelled iPhone 6 plus order

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  • by KiltedTim,

    KiltedTim KiltedTim Dec 11, 2014 10:18 AM in response to mrsdmfr
    Level 9 (56,317 points)
    Mac OS X
    Dec 11, 2014 10:18 AM in response to mrsdmfr

    mrsdmfr wrote:

     

    "the credit application that is linked to your order has been canceled...blah,blah, blah

    You really need to talk to Verizon about this. Assuming you were attempting to order a subsidized phone from Verizon, that message indicates that Verizon declined the transaction. That usually happens because of late or slow payments on the account, or if you have very poor credit.

     

    No judgments here, just stating facts.

     

    You may find yourself having to pay the full retail price of the phone.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Dec 11, 2014 10:24 AM in response to mrsdmfr
    Level 5 (7,636 points)
    Dec 11, 2014 10:24 AM in response to mrsdmfr

    mrsdmfr wrote:


    I did not apply for credit..payed for phone outright...how could a credit application with Verizon effect a product I bought directly through Apple.

     

    What was the exact model & capacity of the device (i.e., iPhone 6 Plus, 128GB)? 

    What was the amount that you 'paid' for the device?

  • by jackperdue,

    jackperdue jackperdue Dec 22, 2014 7:54 AM in response to cragland42
    Level 1 (0 points)
    Dec 22, 2014 7:54 AM in response to cragland42

    I just had this happen to me this week. I ordered an iPhone 6 Space Gray 64GB. All seems to be well (except for the long expected wait) then suddenly I get an email from Apple stating that my order had been cancelled.

     

    "While processing your iPhone order, we encountered an issue with your Verizon Wireless account. According to their records, the credit application that is linked to your order has been canceled. As a result, your iPhone order has been canceled and you have not been charged."

     

    I immediately called Verizon and spoke to a very nice lady (not by accident) who kept encouraging me and thanking me for my patience - only to tell me some 20 minutes later that they don't know what happened and couldn't fix it. But she did connect me with Apple to find a phone I could pick up at a store. Oops, nothing I wanted unless I was willing to drive two hours to a NJ store. Then I was transferred to someone else in Apple to place my re-order. Excuse me, no one can tell me why this happened and no one was willing to tell me it won't happen again after another 10 days after my order. NO THANKS, I'll walk into the Verizon Store to place my order and hope for the best.

     

    My son works at our local Apple Store and tells me this happens all the time.

  • by KiltedTim,

    KiltedTim KiltedTim Dec 22, 2014 8:05 AM in response to jackperdue
    Level 9 (56,317 points)
    Mac OS X
    Dec 22, 2014 8:05 AM in response to jackperdue

    Good luck. You may find that you won't be able to get a subsidized phone from Verizon. Apple did not cancel the credit app, Verizon did.

     

    Does it happen all the time? Sure, because the carriers don't trust people with a poor credit history or a history of skipping out on their cellular contracts.

     

    If that's not the case with you, you'll have to take it up with Verizon. Apple's not the one giving you credit, Verizon is.

  • by FelipeV,

    FelipeV FelipeV Dec 22, 2014 8:14 AM in response to jackperdue
    Level 5 (6,878 points)
    iPhone
    Dec 22, 2014 8:14 AM in response to jackperdue

    Why are you posting again? You posted the same exact message in this thread over 2 weeks ago and it was responded to.

  • by HighlanderOnly1,

    HighlanderOnly1 HighlanderOnly1 Oct 2, 2016 2:57 PM in response to cragland42
    Level 1 (4 points)
    Oct 2, 2016 2:57 PM in response to cragland42

    My order was cancelled the day after it was supposed to ship - after I waited a month.  Verizon had NO IDEA why.  Bill was paid.  There were no issues with my account.

     

    "We'll just order it again." She said.  Great.  Thanks.  I needed it for a trip tomorrow.

     

    Now going with an Edge.  I wonder how many tens of thousands or IPhone orders have been cancelled because of Verizon.

     

    Also - My friend who works for Verizon that sold me the phone said what a previous poster did - Happens all the time.

     

    If I was Apple, I'd be really ****** off.

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