HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
jennifer gadda

Q: Enabling two-step authentication broken? stuck in a loop

I'm trying to enable two-step authentication. I go to the My Apple ID webpage. Log in. Click on Security and Privacy. Answer my security questions. Click on "get started" under two-step authentication.

 

The first time I did this, I got a message saying that there was a 3-day waiting period in order to enable 2-step. Weird, but okay. I come back 3 days later, and now I log in, get started with two-step auth, and I immediately get looped back to the log-in screen with an error message that says "We're sorry, but your Apple ID account information can not be modified using the My Apple ID website."


umm, how else would I modify my Apple ID account if not through the "MY APPLE ID WEBSITE"?


Is anyone else encountering this? is it just a bug?


thanks in advance for the help.

Posted on Nov 10, 2014 4:16 PM

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Q: Enabling two-step authentication broken? stuck in a loop

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  • by ruthfromsaltash,Helpful

    ruthfromsaltash ruthfromsaltash Nov 12, 2014 1:26 AM in response to jennifer gadda
    Level 1 (5 points)
    Nov 12, 2014 1:26 AM in response to jennifer gadda

    I had this problem using Google Chrome. I tried Safari instead and it worked.

    I don't think Apple like Google too much!

  • by dcee3,

    dcee3 dcee3 Nov 12, 2014 1:38 PM in response to jennifer gadda
    Level 1 (0 points)
    Nov 12, 2014 1:38 PM in response to jennifer gadda

    Having the exact same problem right now! Waited my three days - followed the instructions - go the Recovery Code and saved it. Verified by my iPhone 6 Plus and my cell phone number - done. Went to log in again to generate App Specific Passwords and viola - "Please answer your security questions" - which they just told me -I wouldn't have to do anymore! If you get any answers please post them.

    Thanks,

    dc

  • by dcee3,

    dcee3 dcee3 Nov 12, 2014 2:14 PM in response to jennifer gadda
    Level 1 (0 points)
    Nov 12, 2014 2:14 PM in response to jennifer gadda

    Hi Jennifer,

    I just figured my problem out - and maybe it might relate to yours also. I had two email addresses linked to my Apple ID account. I could log into my Apple ID account using either of these two email addresses. The first time the 2 Step Verification failed I logged into my Apple ID using email #1. So I logged into "Manage My Apple ID"  using my email #2 and selected "Password and Security" then "2 Step Verification" and went through the whole process again (it didn't make me wait three days) and it worked!  It could be that the 2 Step Verification process has to be done using all the email addresses associated with your Apple ID. Of course if you only have one email address associated with your Apple ID.... then ignore all my posts :-)

    Regards,

    dc

  • by jennifer gadda,Solvedanswer

    jennifer gadda jennifer gadda Nov 13, 2014 8:29 PM in response to jennifer gadda
    Level 1 (5 points)
    Nov 13, 2014 8:29 PM in response to jennifer gadda

    Well, I waited another day and went back and tried it again and it worked...so maybe it was just a temporary issue with the site. Thanks for the suggestions!