Q: Performance issues since upgrade
I am on a late 2011 MacBook Pro and am having severs performance issues since upgrading to Mavericks. I fear my issues may be related to company installed anti-virus (which I cannot remove), but I was hoping someone could look over my EtreCheck for other potential solutions.
One really odd issue I am having, which I cannot seem to find good information for on Google, is at least 4-5 times a day my Mac just stops. No beach ball, no anything, for about 1-5 minutes. Then it's fine. Maybe just me grasping at straws, but it seems related to a when webpage loads a bunch of images? I always use Safari btw, but testing other browsers, like Chrome & Firefox, it happens as well.
I have also removed TotalFinder and have noticed no improvement and still have the above issue.
Thanks in advance!
Here is my EtreCheck:
Problem description:
slow performance on Mavericks
EtreCheck version: 2.0.11 (98)
Report generated November 11, 2014 at 8:51:26 AM EST
Hardware Information: ℹ️
MacBook Pro (17-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,3
1 2.5 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
Color LCD 1920 x 1200
LED Cinema Display 1920 x 1200
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:46:22
Disk Information: ℹ️
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 749.30 GB (256.69 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Fitbit Inc. Fitbit Base Station
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Tablet PTZ-630
Logitech Logitech USB Headset
Apple Inc. Display iSight
Apple Inc. Apple LED Cinema Display
Apple Inc. Display Audio
Apple Computer, Inc. IR Receiver
Firewire Information: ℹ️
Iomega HDD unknown_device 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
disk1s1 (disk1s1) <not mounted> : 32 KB
Iomega HDD (disk1s3) /Volumes/Iomega HDD : 500.04 GB (22.88 GB free)
Files (disk1s5) /Volumes/Files : 499.90 GB (416.87 GB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Symantec/Protector
[not loaded] com.symantec.kext.protector.panther (1.0f5) Support
[not loaded] com.symantec.kext.protector.tigerplus (1.0f5) Support
/Library/StartupItems/SymAutoProtect
[loaded] com.Symantec.kext.SAVAPComm (11.0.6) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) Support
[loaded] com.InnovationTechnology.driver.ComputerAudio (1.01 - SDK 10.7) Support
[not loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.7 - SDK 10.8) Support
Startup Items: ℹ️
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
SMC: Path: /Library/StartupItems/SMC
SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
SymProtector: Path: /Library/StartupItems/SymProtector
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.jamfsoftware.jamf.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.symantec.quickmenu.application.plist Support
[running] com.wacom.wacomtablet.plist Support
[running] net.juniper.pulsetray.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.fitbit.fitbitd.plist Support
[running] com.fitbit.galileod.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.jamfsoftware.jamf.daemon.plist Support
[not loaded] com.jamfsoftware.startupItem.plist Support
[loaded] com.jamfsoftware.task.1.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.rogueamoeba.instanton-agent.plist Support
[running] net.juniper.AccessService.plist Support
[loaded] net.juniper.UninstallPulse.plist Support
User Launch Agents: ℹ️
[loaded] com.valvesoftware.steamclean.plist Support
[running] ws.agile.1PasswordAgent.plist Support
User Login Items: ℹ️
gfxCardStatus Application (/Users/[redacted]/Downloads/gfxCardStatus.app)
Dropbox Application (/Applications/Dropbox.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
cdn Volume (/Volumes/cdn)
TotalFinder Application (/Applications/TotalFinder.app)
SAVDiskMountNotify Application (/Library/Application Support/Symantec/AntiVirus/SAVDiskMountNotify.app)
ScanNotification Application (/Library/Application Support/Symantec/AntiVirus/ScanNotification.app)
SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
Internet Plug-ins: ℹ️
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
AdobePDFViewer: Version: 10.0.2 Support
Unity Web Player: Version: UnityPlayer version 4.5.4f1 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
iPhotoPhotocast: Version: 7.0
DirectorShockwave: Version: 11.5.9r620 Support
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 4.0.60310.0 Support
MeetingJoinPlugin: Version: (null) - SDK 10.6 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.1.2 Support
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
WacomNetscape: Version: 2.1.0-1 - SDK 10.8 Support
User Internet Plug-ins: ℹ️
SOEWebInstaller: Version: 1.0 - SDK 10.5 Support
Aspera Web 3.1.2.72265: Version: (null) - SDK 10.6 Support
Safari Extensions: ℹ️
1Password
Adblock Plus
Reddit Enhancement Suite
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
MacFUSE Support
SymAutoProtect
Symantec\nQuickMenu Support
WacomTablet Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Destinations:
Iomega HDD [Local]
Total size: 500.04 GB
Total number of backups: 37
Oldest backup: 2014-10-14 14:11:11 +0000
Last backup: 2014-11-11 13:27:48 +0000
Size of backup disk: Excellent
Backup size 500.04 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
36% com.apple.WebKit.Plugin.64
34% SymAutoProtect
13% WindowServer
9% Unity
4% Activity Monitor
Top Processes by Memory: ℹ️
455 MB Safari
361 MB com.apple.WebKit.Plugin.64
292 MB Unity
77 MB com.apple.WebKit.Networking
77 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
2.08 GB Free RAM
2.39 GB Active RAM
1.34 GB Inactive RAM
1.40 GB Wired RAM
1.11 GB Page-ins
5.54 GB Page-outs
MacBook Pro, OS X Mavericks (10.9.5)
Posted on Nov 11, 2014 6:11 AM