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Nov 12, 2014 2:35 PM in response to emmafromcarlisleby jason269,Hi, emmafromcarlisle.
Thank you for visiting Apple Support Communities.
Here are two troubleshooting resources that I would recommend going through for this issue.
Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
Cheers,
Jason H.
