Boot Camp: Stuck on lock screen

Question

Level 1

8 points

Boot Camp: Stuck on lock screen

Hey, so I've recently wanted to make a partition and install windows 8 in my iMac, so I got an ISO image from here: http://windows-8.soft32.com/free-download/.64-bit edition. After some time, I managed to get windows running, but I noticed that there wasn't a Boot Camp setup file in the USB that I used to install the Boot Camp files (Before I installed Windows, I had the files on my USB, after installing it, there weren't the Boot camp files anymore). So, I decided to install the Boot Camp files from the apple website on another computer, moved them to the USB, and inserted the USB into the IMac with windows, and ran the Boot Camp setup file. Then, it asked me to restart (like I had seen in tutorials) so I restarted my computer, but when it started again, I got to the windows 8 lock screen and got stuck there, neither my mouse nor my keyboard work so I can't do anything, literally it's just that screen and nothing else. Does someone know what can I do? I'm really nervous and stressed because it's the only desktop computer I have and I really like it. It doesn't matter if I can't get Boot Camp working, I just want my computer to be usable.

Also, sorry if my english is bad, english is not my native language.

Please help!

iMac, OS X Yosemite (10.10)

Posted on Nov 11, 2014 8:47 PM

Reply

Answer 1

Loner T

Level 9

59,536 points

Nov 12, 2014 3:52 AM in response to rick-loz

Bootcamp drivers are specific to a Mac model/year combination (in fact it uses the Model Identifier as shown in the OS X System Profiler).

You should download drivers

1. Either via Bootcamp assistant, or,

2. From Apple - Support - Downloads, but you must verify System requirements, for example, Bootcamp Drivers 5.1.5621 have the following

Boot Camp Support Software 5.1.5621

System Requirements

MacBook Air (11-inch & 13-inch, Mid 2011)
MacBook Air (11-inch & 13-inch, Mid 2012)
MacBook Pro (15-inch & 17-inch, Mid 2010)
MacBook Pro (13-inch, & 15-inch, Early 2011)
MacBook Pro (17-inch, Early 2011)
MacBook Pro (13-inch,15-inch & 17-inch Late 2011)
MacBook Pro (13-inch & 15-inch, Mid 2012)
MacBook Pro (Retina, Mid 2012)
MacBook Pro (Retina, 13-inch, Late 2012)
MacBook Pro (Retina, 13-inch and 15-inch, Early 2013)
Mac Pro (Early 2009)
Mac Pro (Mid 2010)
Mac Pro (Mid 2012)
Mac mini (Mid 2011)
Mac mini (Late 2012)
iMac (27-inch, Mid 2010)
iMac (21.5-inch & 27-inch, Mid 2011)
iMac (21.5-inch & 27-inch, Late 2012)
iMac (21.5-inch) Early 2013
Windows 7, Windows 8, and Windows 8.1, 64 bit

If you install drivers not meant for you specific Mac, you will have Graphics/Audio/Keyboard/Mouse issues in general.

Reply

Answer 2

rick-loz Author

Level 1

8 points

Nov 12, 2014 5:22 AM in response to Loner T

Hey, thank you a lot! I realize now that I installed the wrong drivers. But I have another problem, how should I install the correct drivers or uninstall the correct ones?

Reply

Answer 3

Loner T

Level 9

59,536 points

Nov 12, 2014 6:20 AM in response to rick-loz

Download the correct drivers on a USB Flash drive. Switch to OSX and plug in the USB. Uninstall all current drivers but do not reboot. Install the correct drivers and reboot.

Reply

Answer 4

rick-loz Author

Level 1

8 points

Nov 12, 2014 6:28 AM in response to Loner T

But how do I do it without using my keyboard or my mouse, because I can't use them.

Reply

Answer 5

Loner T

Level 9

59,536 points

Nov 12, 2014 6:30 AM in response to rick-loz

Do you have a USB Keyboard and a USB Mouse?

Reply

Answer 6

rick-loz Author

Level 1

8 points

Nov 12, 2014 6:32 AM in response to Loner T

Yes, and I've tried to use them, but they get disabled and I cannot use them.

Reply

Answer 7

Loner T

Level 9

59,536 points

Nov 12, 2014 6:37 AM in response to rick-loz

Can you run Windows Startup Repair and install the correct drivers?

Reply

Answer 8

rick-loz Author

Level 1

8 points

Nov 12, 2014 6:39 AM in response to Loner T

The problem is that I turn on my computer and it takes me to the windows 8 lock screen, and from there, I can't do anything because neither my moouse nor my keyboard work. I literally can't do anything.

Reply

Answer 9

Loner T

Level 9

59,536 points

Nov 12, 2014 7:08 AM in response to rick-loz

Try to reset the NVRAM first - Startup key combinations for Intel-based Macs - Apple Support and OS X Mavericks: Reset your computer’s PRAM.

You may also need to reset SMC - Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support.

Reply