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I'm being bombarded with MacKeeper and Pop Ups can someone help me?

I'm being bombarded with MacKeeper and Pop Ups can someone help me?

I cant see anything in my applications that's alarming and requires un-installing, but I'm no expert!

Thanks in advance.

MacBook Pro, OS X Yosemite (10.10)

Posted on Nov 12, 2014 2:37 AM

Reply
6 replies

Nov 12, 2014 4:14 AM in response to kerries27

kerries27 wrote:


Thanks, I will try this when I get home tonight. Although I may have tried this site and it kept coming up, Safari could not open page?


You are infected with Downlite, which is preventing you from accessing the AdwareMedic site. For an explanation and some solutions, see:


http://www.thesafemac.com/adware-blocking-adwaremedic-downloads/


If the adware prevents you from loading that page as well, try this one:


https://discussions.apple.com/docs/DOC-7792


(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Nov 12, 2014 7:33 PM in response to kerries27

There is no need to download anything to solve this problem.

You may have installed the "VSearch" trojan. Remove it as follows.

Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data before proceeding.

Step 1

From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

Reset the home page and default search engine in all the browsers, if it was changed.

Step 2

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchAgents/com.vsearch.agent.plist

Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with each of these lines:

/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin

Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.

You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Nov 13, 2014 2:44 AM in response to kerries27

Hi All, Many thanks for your help. Bad results I'm afraid (not because of the advice, thats been great thanks!) I was following the steps above through https://discussions.apple.com/docs/DOC-7792 and my Mac stopped responsding and switched off. It now wont switch back on again. It starting up. Apple logo and appears and looks like its loading then after a few seconds switches off again! 😟

Thanks again all for your help, think a trip to the genius bar is in order!

Nov 13, 2014 3:39 AM in response to kerries27

Which instructions were you following? If you were following some of the manual removal instructions, I suspect you probably removed the wrong thing and damaged your system. Although inconvenient, there's no need to visit the Genius Bar over this... just start up in recovery mode by holding down command-R at startup, then reinstall the system. This will install right on top of your current system, and should not affect your data or installed apps. (There are never any guarantees, of course, so having backups is important... though, if you don't have backups already, they will be difficult to make now.)


If you are unable to start up in recovery mode either, then you'll need to seek help from the "Geniuses," as that may be a hardware issue.

I'm being bombarded with MacKeeper and Pop Ups can someone help me?

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