apolman
Level 1 (1 points)

Q: i forgot my password on icloud account. how can i change my icloud account if my e-mail account has been compromised?

i forgot my icloud and e-mail account password. is there any possible way to change my icloud account?

iPhone 4S, iOS 8

Posted on Nov 12, 2014 7:52 AM

Close
apolman

Q: i forgot my password on icloud account. how can i change my icloud account if my e-mail account has been compromised?

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Nov 13, 2014 12:27 PM in response to apolman
    Community Specialists
    Nov 13, 2014 12:27 PM in response to apolman

    Hey there apolman,

     

    It sounds like you want to change your iCloud email address but cannot remember the password to do so. You should be able to reset the password for your account with this article:

     

    iCloud: Change your iCloud password

     

    Change your iCloud (Apple ID) password

    1. Go to the My Apple ID website (appleid.apple.com) and follow the instructions to reset your Apple ID password.

      For more information, see the Apple Support article Apple ID: Changing your password.

    2. After changing your iCloud password, make sure you update it on all your devices and in any email apps you use to get your iCloud email.

      • On your iPhone, iPad, or iPod touch: Go to Settings > iCloud, then tap your iCloud account.

      • On a Mac: Open iCloud preferences.

      • On a Windows computer: Open iCloud for Windows.

      • In your email apps: Check the help provided for the email apps you’re using.

    If you set up iCloud on your iPhone, iPad, or iPod touch, make sure to set up a passcode lock on your device for added security. (Go to Settings > Passcode or Touch ID & Passcode. If your device has iOS 5 or iOS 6, go to Settings > General > Passcode Lock.)

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling