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Jerseyorchard
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Q: Canon mx870 loss of communication on network

I have all latest drivers and Yosemite installed printer/scanner works when first switched on then almost immediately seems to drop off network and says printer not connected. I have to turn off printer then as soon as it is switched back on it prints then within minutes disappears again. All Bonjour settings have been reset numerous times all to no avail. It work perfectly before Yosemite upgrade and the Canon update that came at the same time.

 

HELP

iMac, OS X Yosemite (10.10)

Posted on Nov 12, 2014 11:07 AM

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Jerseyorchard

Q: Canon mx870 loss of communication on network

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  • by eddieddu,

    eddieddu eddieddu Dec 12, 2014 1:46 PM in response to Jerseyorchard
    Level 1 (10 points)
    Dec 12, 2014 1:46 PM in response to Jerseyorchard

    Same to me. I can drop the printer and add it again, but the scanner cannot even found on the network. Any solution found?

  • by eddieddu,

    eddieddu eddieddu Dec 12, 2014 2:42 PM in response to eddieddu
    Level 1 (10 points)
    Dec 12, 2014 2:42 PM in response to eddieddu

    Seams to be a Yosemite "feature" to ignore network scanners previously worked very well. I went to Canon's support page and downloaded MP Navigator software. This reanimated my network scanner and enabled also scanning using the scanner panel without using Apples Preview. Happy again. Works better than Apples stuff and has more features !!!! Thanks, Apple.

  • by srelan,

    srelan srelan Dec 21, 2014 11:30 AM in response to Jerseyorchard
    Level 1 (6 points)
    Dec 21, 2014 11:30 AM in response to Jerseyorchard

    same problems here.  Sometimes I can simply restart the printer, but often it requires unplugging the printer and repowering then can print.

    Then like clockwork, a subsequent print job returns that same printer connection error.

     

    My one mac in the house NOT yet on Yosemite prints perfectly fine.   This is obviously a Mac OS Yosemite problem, and not with the Canon MX870 printer.

  • by srelan,

    srelan srelan Jan 15, 2015 8:13 PM in response to Jerseyorchard
    Level 1 (6 points)
    Jan 15, 2015 8:13 PM in response to Jerseyorchard

    any updates to this?  Apple?  This is still happening.  After every successful print job, I still get a "communication error", go down the hall, turn printer off and back on, then can printer another job.  Repeat the next time I need to print.  

     

    Is there at least any acknowledgement from Canon or Apple of what the problem is?  Do we need to ditch the printer as it won't be supported in Yosemite on out?     The printer works perfectly fine when someone comes into office with Mavericks or older on their Macbook, but we're all Yosemite in the office.