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my ipad is connected to wifi but saying no service

my ipad is connected to wifi but saying no service

iPad 2, iOS 8

Posted on Nov 12, 2014 4:39 PM

Reply
Question marked as Best reply

Posted on Nov 14, 2014 7:17 AM

Hi obazee,


Welcome to the Apple Support Communities!


The attached article has a lot of great information for troubleshooting Wi-Fi on your iOS device. Please read over and use the article as a troubleshooting reference.


iOS: Troubleshooting Wi-Fi networks and connections - Apple Support


Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
  3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    • If they do not, consult with your network administrator or ISP for further assistance.
    • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings



Have a great day,

Joe

1 reply
Question marked as Best reply

Nov 14, 2014 7:17 AM in response to obazee

Hi obazee,


Welcome to the Apple Support Communities!


The attached article has a lot of great information for troubleshooting Wi-Fi on your iOS device. Please read over and use the article as a troubleshooting reference.


iOS: Troubleshooting Wi-Fi networks and connections - Apple Support


Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
  3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    • If they do not, consult with your network administrator or ISP for further assistance.
    • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings



Have a great day,

Joe

my ipad is connected to wifi but saying no service

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