ppauley
Level 1 (0 points)

Q: Java Runtime Environment startup message

I have a MacBook Pro (Retina, 13-inch) OS X Yosemite V10.10. When I startup or restart my Mac, I get this message.Screen Shot 2014-11-13 at 6.32.11 AM.png

What should I do?

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10), Retina, 13-inch

Posted on Nov 13, 2014 4:45 AM

by FatMac>MacPro,Solvedanswer
FatMac>MacPro FatMac>MacPro
Level 5 (4,883 points)
A:

ppauley wrote:

 

Problem description:

I have a MacBook Pro (Retina, 13-inch) OS X Yosemite V10.10. When I startup or restart my Mac, I get this message: “To view this web content, you need to install the Java Runtime Environment.”

 

Here's the report from ErtrCheck

 

...

User Launch Agents: ℹ️

  [failed] com.facebook.videochat.[redacted].plist Support...

As I mentioned in my last post, the Facebook.videochat plug-in has been identified as the issue by a number of other users with your problem and Apple's Java installer as a solution.

 

MacKeeper is a separate and more serious problem.

Posted on Nov 13, 2014 2:42 PM

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ppauley

Q: Java Runtime Environment startup message

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  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Nov 13, 2014 8:15 AM in response to ppauley
    Level 5 (4,883 points)
    Nov 13, 2014 8:15 AM in response to ppauley

    Since "web content" is used as the reason (excuse) to install Java, do you have a web browser running when the message appears? Adobe has some software which will complain that Java needs to be installed and that can be fixed by installing Java from Apple. But Adobe's message doesn't mention web content. Do you have Safari or some other browser set up to start when your Mac does? And if so, what web page is trying to load?

  • by Lexiepex,

    Lexiepex Lexiepex Nov 13, 2014 8:22 AM in response to ppauley
    Level 6 (10,536 points)
    Mac OS X
    Nov 13, 2014 8:22 AM in response to ppauley

    Java is not normally installing in Yosemite. I am  suspicious about any webcontent that asks about Java install.

    I would not pursue that website any further if I were you.

  • by ppauley,

    ppauley ppauley Nov 13, 2014 10:18 AM in response to FatMac>MacPro
    Level 1 (0 points)
    Nov 13, 2014 10:18 AM in response to FatMac>MacPro

    This occurs just after startup and there are no startup items, no browser launch.

  • by Lexiepex,

    Lexiepex Lexiepex Nov 13, 2014 10:36 AM in response to ppauley
    Level 6 (10,536 points)
    Mac OS X
    Nov 13, 2014 10:36 AM in response to ppauley

    In that case you have malware on the system.

    Most of the time an  Etrecheck  list will show the problem.

    Would you be willing to download Etrecheck  from  www.etresoft.com   and post the list here?

    Lex

  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Nov 13, 2014 10:51 AM in response to ppauley
    Level 5 (4,883 points)
    Nov 13, 2014 10:51 AM in response to ppauley

    In searching on the exact wording of the pop-up, it appears you're not alone with that problem. In a number of instances (here, and here), the problem is associated with a Facebook Video Chat plug-in, and, oddly, a solution that apparently works is the link to Apple's Java in my original reply.

     

    If you do install Apple's Java, for security purposes I'd suggest making sure that Java is turned off in any browser you use.

     

    Or, another solution, which is at the bottom of the second forum link, is:

     

    "For me it was under /Users/_myname_/Library/Application Support/Facebook and I just deleted everything in there."

     

    Of course, that might break Facebook, so you might try moving what's in that directory to the desktop so that, if necessary, you can put it back.

  • by ppauley,

    ppauley ppauley Nov 13, 2014 12:23 PM in response to Lexiepex
    Level 1 (0 points)
    Nov 13, 2014 12:23 PM in response to Lexiepex

    I've run MacKeeper Antivirus Scan just now and have been alerted of this> TR/Andromeda.31018227 (See screen shot.)

    Screen Shot 2014-11-13 at 2.16.13 PM.png

    I've deleted it and restarted, but still the "Java Runtime..." message remains.

     

    I would be willing to run EtreCheck if needed.

    Thanx

  • by Lexiepex,Helpful

    Lexiepex Lexiepex Nov 13, 2014 12:22 PM in response to ppauley
    Level 6 (10,536 points)
    Mac OS X
    Nov 13, 2014 12:22 PM in response to ppauley

    Well you have already found your problem, an etrecheck list would have made it visible too, and more, : you have MacKeeper: read about this Mac killer in hundreds, more even thousands of threads here.

    Lex

  • by ppauley,Helpful

    ppauley ppauley Nov 13, 2014 2:00 PM in response to Lexiepex
    Level 1 (0 points)
    Nov 13, 2014 2:00 PM in response to Lexiepex

    Problem description:

    I have a MacBook Pro (Retina, 13-inch) OS X Yosemite V10.10. When I startup or restart my Mac, I get this message: “To view this web content, you need to install the Java Runtime Environment.”

     

    Here's the report from ErtrCheck

     

    EtreCheck version: 2.0.11 (98)

    Report generated November 13, 2014 at 3:56:47 PM CST

     

    Hardware Information: ℹ️

      MacBook Pro (Retina, 13-inch, Mid 2014) (Verified)

      MacBook Pro - model: MacBookPro11,1

      1 2.6 GHz Intel Core i5 CPU: 2-core

      8 GB RAM Not upgradeable

      BANK 0/DIMM0

      4 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      4 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en0: 802.11 a/b/g/n/ac

     

    Video Information: ℹ️

      Intel Iris -

      Color LCD spdisplays_2560x1600Retina

      24M45 spdisplays_1080p

     

    System Software: ℹ️

      OS X 10.10 (14A389) - Uptime: 0:12:11

     

    Disk Information: ℹ️

      APPLE SSD SD0128F disk0 : (121.33 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) /  [Startup]: 120.11 GB (75.03 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ℹ️

      Apple Internal Memory Card Reader

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

      Generic Mass Storage Device

      Verbatim Desktop USB Drive 1 TB

      S.M.A.R.T. Status: Verified

      disk2s1 (disk2s1) <not mounted> : 32 KB

      Boot OSX (disk2s2) <not mounted> : 134 MB

      GINNY 1 Terabyte (disk2s3) /Volumes/GINNY 1 Terabyte : 1.00 TB (7.72 GB free)

      Tablet PTK-640

      Mitsumi Electric Hub in Apple Extended USB Keyboard

      Mitsumi Electric Apple Extended USB Keyboard

      Logitech USB Trackball

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /Library/Application Support/MacKeeper/AntiVirus.app

      [not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support

      [loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support

     

      /System/Library/Extensions

      [not loaded] com.wacom.kext.wacomtablet (6.3.8 - SDK 10.9) Support

     

    Problem System Launch Agents: ℹ️

      [loaded] com.paragon.NTFS.trial.plist Support

      [loaded] com.paragon.NTFS.upd.plist Support

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist Support

      [running] com.adobe.AdobeCreativeCloud.plist Support

      [loaded] com.quark.quarkupdate.agent.plist Support

      [running] com.wacom.wacomtablet.plist Support

      [loaded] org.macosforge.xquartz.startx.plist Support

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist Support

      [invalid?] com.adobe.SwitchBoard.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

      [loaded] com.quark.quarkupdate.plist Support

      [running] com.zeobit.MacKeeper.AntiVirus.plist Support

      [loaded] org.macosforge.xquartz.privileged_startx.plist Support

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.AAM.Updater-1.0.plist Support

      [failed] com.facebook.videochat.[redacted].plist Support

      [loaded] com.google.keystone.agent.plist Support

      [running] com.zeobit.MacKeeper.Helper.plist Support

     

    User Login Items: ℹ️

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

      AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support

      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

      Default Browser: Version: 600 - SDK 10.10

      QuickTime Plugin: Version: 7.7.3

      SharePointBrowserPlugin: Version: 14.0.0 Support

      GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support

      WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

     

    3rd Party Preference Panes: ℹ️

      Flash Player  Support

      Paragon NTFS for Mac ® OS X  Support

      Perian  Support

      Quark Update Preferences  Support

      WacomTablet  Support

     

    Time Machine: ℹ️

      Skip System Files: NO

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 120.11 GB Disk used: 45.07 GB

      Destinations:

      GINNY 1 Terabyte [Local]

      Total size: 999.73 GB

      Total number of backups: 39

      Oldest backup: 2014-08-04 14:56:38 +0000

      Last backup: 2014-11-13 21:07:45 +0000

      Size of backup disk: Excellent

      Backup size 999.73 GB > (Disk size 120.11 GB X 3)

     

    Top Processes by CPU: ℹ️

          4% WindowServer

          1% loginwindow

          1% Creative Cloud

          0% fontd

          0% AppleSpell

     

    Top Processes by Memory: ℹ️

      266 MB AntiVirus

      112 MB mds_stores

      112 MB MacKeeper Helper

      112 MB ocspd

      94 MB Safari

     

    Virtual Memory Information: ℹ️

      3.48 GB Free RAM

      3.56 GB Active RAM

      582 MB Inactive RAM

      962 MB Wired RAM

      1.05 GB Page-ins

      0 B Page-outs

  • by FatMac>MacPro,Solvedanswer

    FatMac>MacPro FatMac>MacPro Nov 13, 2014 2:42 PM in response to ppauley
    Level 5 (4,883 points)
    Nov 13, 2014 2:42 PM in response to ppauley

    ppauley wrote:

     

    Problem description:

    I have a MacBook Pro (Retina, 13-inch) OS X Yosemite V10.10. When I startup or restart my Mac, I get this message: “To view this web content, you need to install the Java Runtime Environment.”

     

    Here's the report from ErtrCheck

     

    ...

    User Launch Agents: ℹ️

      [failed] com.facebook.videochat.[redacted].plist Support...

    As I mentioned in my last post, the Facebook.videochat plug-in has been identified as the issue by a number of other users with your problem and Apple's Java installer as a solution.

     

    MacKeeper is a separate and more serious problem.

  • by ppauley,

    ppauley ppauley Nov 13, 2014 3:11 PM in response to ppauley
    Level 1 (0 points)
    Nov 13, 2014 3:11 PM in response to ppauley

    The Java issue is solved and we found some malware while doing it. It's been a productive and satisfying session. Thanks you two!

  • by Lexiepex,

    Lexiepex Lexiepex Nov 14, 2014 12:17 AM in response to ppauley
    Level 6 (10,536 points)
    Mac OS X
    Nov 14, 2014 12:17 AM in response to ppauley

    First: you can not give yourself points.

    In the etrechecklist it is clear that the serious problem of Mackeeper is not removed.

    There are things to do:

    the malware is called MacKeeper, the programmer is Zeobit, but since Zeobit has been bought by another malware oroducer, named Kromtech, the name Kromtech is now there too. Removingin steps:

    1. In Finder  MacintoshHD->ApplicationSupport delete the  MacKeeper folder (with all its contents)

    2. In Finder  MacintoshHD->Library->LaunchDaemons  delete the all files where zeobit is in the name

    3. Restart, then empty the trash bin.

    4. download FindAnyFile  from  http://apps.tempel.org/FindAnyFile/  , install it

    5. start FindAnyFile  and type  zeobit  in the search field, hold the Alt(option) key while clicking the Find button (type your password) a list is displayed, CTL+click all entries with zeobit and choose "move to trash". empty the trash.

    Then search for  kromtech  in the same way, move to trash, empty the trash

    Then search for  mackeeper in the same way, should not find but move to trash if you find, empty the trash.

    6. restart and have fun.

    Lex

  • by ppauley,

    ppauley ppauley Nov 14, 2014 5:32 AM in response to Lexiepex
    Level 1 (0 points)
    Nov 14, 2014 5:32 AM in response to Lexiepex

    Before I delete MacKeeper I wanted to be sure that it was a problem source. Here's their website: http://kromtech.com They don't seem malicious, but who knows these days?

    Kromtech's MacKeeper is the software I passively run on my Mac for antivirus/malware protection, it identified the TR/Andromeda malware yesterday.


    Here's the EtreCheck report I ran this a.m. just after startup.

    _________________________________________________________

    EtreCheck version: 2.0.11 (98)

    Report generated November 14, 2014 at 7:21:49 AM CST

     

    Hardware Information: ℹ️

      MacBook Pro (Retina, 13-inch, Mid 2014) (Verified)

      MacBook Pro - model: MacBookPro11,1

      1 2.6 GHz Intel Core i5 CPU: 2-core

      8 GB RAM Not upgradeable

      BANK 0/DIMM0

      4 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      4 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en0: 802.11 a/b/g/n/ac

     

    Video Information: ℹ️

      Intel Iris -

      Color LCD spdisplays_2560x1600Retina

      24M45 spdisplays_1080p

     

    System Software: ℹ️

      OS X 10.10 (14A389) - Uptime: 0:0:32

     

    Disk Information: ℹ️

      APPLE SSD SD0128F disk0 : (121.33 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) /  [Startup]: 120.11 GB (73.61 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ℹ️

      Apple Internal Memory Card Reader

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Logitech USB Trackball

      Generic Mass Storage Device

      Mitsumi Electric Hub in Apple Extended USB Keyboard

      Mitsumi Electric Apple Extended USB Keyboard

      Verbatim Desktop USB Drive 1 TB

      S.M.A.R.T. Status: Verified

      disk2s1 (disk2s1) <not mounted> : 32 KB

      Boot OSX (disk2s2) <not mounted> : 134 MB

      GINNY 1 Terabyte (disk2s3) /Volumes/GINNY 1 Terabyte : 1.00 TB (7.50 GB free)

      Tablet PTK-640

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /Library/Application Support/MacKeeper/AntiVirus.app

      [not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support

      [not loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support

     

      /System/Library/Extensions

      [not loaded] com.wacom.kext.wacomtablet (6.3.8 - SDK 10.9) Support

     

    Problem System Launch Agents: ℹ️

      [loaded] com.paragon.NTFS.trial.plist Support

      [loaded] com.paragon.NTFS.upd.plist Support

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist Support

      [running] com.adobe.AdobeCreativeCloud.plist Support

      [loaded] com.quark.quarkupdate.agent.plist Support

      [running] com.wacom.wacomtablet.plist Support

      [loaded] org.macosforge.xquartz.startx.plist Support

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist Support

      [invalid?] com.adobe.SwitchBoard.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

      [loaded] com.quark.quarkupdate.plist Support

      [running] com.zeobit.MacKeeper.AntiVirus.plist Support

      [loaded] org.macosforge.xquartz.privileged_startx.plist Support

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.facebook.videochat.[redacted].plist Support

      [loaded] com.google.keystone.agent.plist Support

     

    User Login Items: ℹ️

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

      AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support

      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

      Default Browser: Version: 600 - SDK 10.10

      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

      QuickTime Plugin: Version: 7.7.3

      SharePointBrowserPlugin: Version: 14.0.0 Support

      GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support

      WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

     

    3rd Party Preference Panes: ℹ️

      Flash Player  Support

      Paragon NTFS for Mac ® OS X  Support

      Perian  Support

      Quark Update Preferences  Support

      WacomTablet  Support

     

    Time Machine: ℹ️

      Skip System Files: NO

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 120.11 GB Disk used: 46.50 GB

      Destinations:

      GINNY 1 Terabyte [Local]

      Total size: 999.73 GB

      Total number of backups: 41

      Oldest backup: 2014-08-04 14:56:38 +0000

      Last backup: 2014-11-14 12:40:01 +0000

      Size of backup disk: Excellent

      Backup size 999.73 GB > (Disk size 120.11 GB X 3)

     

    Top Processes by CPU: ℹ️

          40% mds

          3% WindowServer

          1% mds_stores

          1% launchd

          1% loginwindow

     

    Top Processes by Memory: ℹ️

      266 MB AntiVirus

      129 MB mds_stores

      69 MB WindowServer

      60 MB ocspd

      55 MB Dock

     

    Virtual Memory Information: ℹ️

      5.19 GB Free RAM

      1.93 GB Active RAM

      497 MB Inactive RAM

      973 MB Wired RAM

      925 MB Page-ins

      0 B Page-outs

  • by Lexiepex,

    Lexiepex Lexiepex Nov 14, 2014 7:32 AM in response to ppauley
    Level 6 (10,536 points)
    Mac OS X
    Nov 14, 2014 7:32 AM in response to ppauley

    I am not going to discuss this. MacKeepr is super crap. Read thousands of threads here. Believe what you want to believe about good website marketing or not.

    You had good advice, take it or leave it.

    Lex

  • by ppauley,

    ppauley ppauley Nov 14, 2014 7:42 AM in response to Lexiepex
    Level 1 (0 points)
    Nov 14, 2014 7:42 AM in response to Lexiepex

    I understand and accept your advice. The tools and assistance you've given me thus far have helped so much. I will proceed with the deletion of MacKeeper, just wanted your advice once again. Thanks and I'll repost once I've done that.

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