Q: I have an older 8GB iPod Touch no longer supported by tech. It is locked up in "Restore" mode and fails to respond to 2-button res ... I have an older 8GB iPod Touch no longer supported by tech. It is locked up in "Restore" mode and fails to respond to 2-button reset. I get the apple logo and then it pos back to the cord and disc icon for restore. Any advice? more
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Helpful answers
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Nov 15, 2014 7:52 AM in response to honeycrisp70by norm123,Hello honeycrisp70,
If you are seeing the plug in to iTunes graphic, then the only option is to restore. Have you tried restoring your iPod touch? What happens when you restore, does it go to the same place? Let me know what happens next.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Regards,
-Norm G.
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Nov 16, 2014 12:23 PM in response to norm123by honeycrisp70,Yes - in fact, it is locked in Restore. I get an error 1 code from "restore" in iTunes. I checked for updates to iMac and iTunes and they are up-to-date.
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Nov 19, 2014 9:41 AM in response to honeycrisp70by norm123,★HelpfulHello honeycrisp70,
For that error, check out the article below for additional troubleshooting to get it sorted out. If it continues then you may need to contact Apple support.
Resolve iOS update and restore errors
http://support.apple.com/en-us/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
- Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Confirm that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
Regards,
-Norm G.
