Outlook Web App: missing attach button

Question

Level 1

13 points

Outlook Web App: missing attach button

Hi there!

I upgraded the operating system to Yosemite. After the update the attack button disappeared from theAttach Files dialogue box in Outlook Web App when I use Safari. Attach Files dialogue box shows up properly and I can browse files. But the attack button is missing.

I have updated the Silverlight but it has not helped.

The attack button is visible if I use Firefox or Chrome. What is the problem with Safari 8.0?

Screenshot: http://1drv.ms/1sJu5Pi

MacBook Pro with Retina display, OS X Yosemite (10.10), Safari 8.0

Posted on Nov 13, 2014 12:04 PM

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Answer 1

Nov 13, 2014 12:33 PM in response to Wesku-Show

Hi ..

Might be a cookies, cache, extensions, or plug-ins issue.

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website Data

Then delete the cache.

Open a Finder window. From the Finder menu bar click Go > Go to Folder

Type or copy paste the following

~/Library/Caches/com.apple.Safari/Cache.db

Click Go then move the Cache.db file to the Trash.

Quit and relaunch Safari to test.

If that didn't help, from the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.

If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

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Answer 2

Wesku-Show Author

Level 1

13 points

Nov 13, 2014 12:48 PM in response to Carolyn Samit

I tried all of the above but the button still does not show. Don't understand what's wrong 😕

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Answer 3

Wesku-Show Author

Level 1

13 points

Nov 14, 2014 12:44 PM in response to Wesku-Show

Ideas? Anyone?

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Answer 4

Wesku-Show Author

Level 1

13 points

Nov 15, 2014 7:56 AM in response to Wesku-Show

I found the missing buttons. Expanding the window to fill entire screen the buttons will be displayed. But why buttons are hidden in the right corner? Window is a javascript popup window. Is there something wrong with the java in the Safari?

Popup window code:

<div>

<span class="attachTitle">Sisällytä liitteet</span>

</div>

</a>

</div>

<HR/>

Liitteen sisällyttäminen, valitse 'Selaa' ja valitse sitten tiedosto. Kun olet valinnut tiedoston, valitse Liitä. Tiedosto ladataan viestiisi.

</div> <div class="filewellheader">

</div>

</div>

</div>

<a href="javascript:" id="lnkAdd" class="choosemore" onclick='_e(this,this.getAttribute("_e_onclick"), event)' _e_onclick="addWell();">Valitse lisää tiedostoja</a>

</div>

<button id="btnAttch" hidefocus=true onmouseover='_e(this,this.getAttribute("_e_onmouseover"), event)' _e_onmouseover="btnOnMsOvrBtn(_this);" onmouseout='_e(this,this.getAttribute("_e_onmouseout"), event)' _e_onmouseout="btnOnMsOutBtn(_this);" >Liitä</button>
<button id="btnCncl" hidefocus=true onmouseover='_e(this,this.getAttribute("_e_onmouseover"), event)' _e_onmouseover="btnOnMsOvrBtn(_this);" onmouseout='_e(this,this.getAttribute("_e_onmouseout"), event)' _e_onmouseout="btnOnMsOutBtn(_this);" >Peruuta</button>

</div>

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Answer 5

May 27, 2015 10:12 AM in response to Wesku-Show

You can find the button if you hover at the bottom of the window. Making it fullscreen does show them and then you know the left button is "attach" and the right is "cancel"

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Answer 6

ejjsj

Level 1

0 points

Aug 26, 2015 9:49 AM in response to Wesku-Show

I had this problem too. All I did was press attach from my email and the box shows up. Once I've attached my files I went up to the View tab at the top of my computer and pressed zoom out. Then the attach files button will show and all is well!

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Answer 7

Aug 31, 2015 11:43 AM in response to Wesku-Show

I'm having this problem, too: now on both a desktop and a laptop. None of the solutions above worked. Any other ideas?

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Answer 8

rpk1430

Level 1

15 points

Sep 25, 2015 6:14 PM in response to Wesku-Show

I too can find the button if I maximize the window but this is tedious, I can't manually enlarge the window just to see the button either its either a set size or maximized to fill the entire screen and I can't see anything else on my desktop. Weeksu, have you found any other fixes for this?

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