Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I downloaded 12 and installed. now it wont open

I downloaded version 12 and installed it. Now when I click the shortcut to start it i get itunes.exe-bad image and it wont run. Help me please

Windows 7, new version wont run

Posted on Nov 13, 2014 6:16 PM

Reply
1 reply

Nov 15, 2014 2:14 PM in response to locolizard

Hello there, locolizard.


The following Knowledge Base article offers up some great preliminary steps for troublehsooting issues with launching iTunes afer updating in Windows 7:


iTunes for Windows doesn't open after upgrading in Windows Vista, Windows 7, or Windows 8 - Apple Support


  1. Make sure you are using the latest version of iTunes.
  2. Windows Vista and Windows 7:
    1. Choose Start > Computer.
    2. In the Organize menu, click Folder and Search Options.
    Windows 8:
    1. From the File Explorer window, click Computer on the panel to the left.
    2. Click View > Options.
  3. From the Folder Options window, click the View tab.
  4. In the "Advanced settings:" pane under "Hidden files and folders," select "Show hidden files and folders."
  5. Click OK.
  6. Navigate to the following location by entering it in the address bar or clicking through the folder hierarchy listed: C:\ProgramData\Apple Computer\iTunes\SC Info.
  7. Right-click the SC Info.sidb file shown and click Delete.
  8. Right-click the SC Info.sidd file shown and click Delete.
  9. Restart the computer and open iTunes.

If the above steps don't resolve the issue, try these steps.



Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

I downloaded 12 and installed. now it wont open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.