Alex iMay Switch

Q: When the clerk asks for the last 4...

I've run into a problem with Apple pay I don't know how to get around. Several times (at Staples & Sports Authority) the transactions using Apple pay has gone smonthly until the clerk ask for the "last four numbers of the card."  When I give them the last four from the passbook screen, the transaction fails.  I am thinking this is because of the creation of a unique number for each transaction.

 

I am usually the first person the retailers have encountered using Apple pay so they know very little.

 

Any thought on how to overcome this?

 

Thanks!

Posted on Nov 13, 2014 8:55 PM

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Q: When the clerk asks for the last 4...

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  • by Will Gilbert,

    Will Gilbert Will Gilbert Dec 23, 2015 1:27 PM in response to gsjones
    Level 1 (0 points)
    Dec 23, 2015 1:27 PM in response to gsjones

    That situation would not occur.  The Apple Watch needs its paired iPhone to complete an ApplePay transaction.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Dec 23, 2015 1:38 PM in response to Will Gilbert
    Level 7 (33,944 points)
    Apple Watch
    Dec 23, 2015 1:38 PM in response to Will Gilbert

    Will Gilbert wrote:

     

    The Apple Watch needs its paired iPhone to complete an ApplePay transaction.

     

    This is incorrect.

     

    Once Apple Pay has been set up on Apple Watch (via the Watch app on the paired iPhone), the watch can be used entirely independently to make payments using Apple Pay. The paired iPhone does not need, for example, to be connected to the watch via Bluetooth, physically nearby or turned on. 

  • by Glvh,

    Glvh Glvh Dec 28, 2015 8:16 AM in response to Alex iMay Switch
    Level 1 (0 points)
    Dec 28, 2015 8:16 AM in response to Alex iMay Switch

    Just so everyone understands what is going on. People have been downloading stolen credit card numbers and putting them on the magnetic strip on the back of credit cards or gift cards for a couple of years now. It has become so frequent that this is the additional security they have come up with to stop all of the charge backs the stores are incurring. I don't know why they included Apple Pay, but they did. I think you'll be encountering more of this as time goes by.

  • by mrsdoug,

    mrsdoug mrsdoug Dec 30, 2015 8:20 AM in response to Alex iMay Switch
    Level 1 (0 points)
    Dec 30, 2015 8:20 AM in response to Alex iMay Switch

    Hello Alex! 

         Don't iSwitch just yet!  I work for a major grocery store chain in California and we have yet to be trained AT ALL for iPay or Google pay!  I suspect my company wants to wait till after the busy holiday season which for us will last till just after New Years.  As a savoy grocery person I even went on to YouTube and found nothing for my end of questions as a retailer.  So this is all new and we need to be patient. 

         I did, however, had a smarty pants Google phone user go through my register and use his phone...and it worked!  Ugh!  As a major Apple user and supporter I was embarrassed!

         I have gone to Macy's many times using my credit card and they ask for the last 4 digits OF THE CARD.  I'll have to look closer at iPay on my phone to see about those "other" 4 digit numbers that I am not aware of. 

     

                   Sincerely,  JP

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