cannot change phone number in the iMessage and FaceTime

Hey! So I Had The Exact Same Problem, But I Called Up Apple Support & We Solved It! For Example The Number I Wanted To Appear Was An 02 Number. For The Activation To Go Through I Had To Have Credit, Which The Supporter Advised Me To Get (In Order For The Activation To Go Through, They May Charge). So I Topped Up, Switched The iMessage Setting On & Off And The Number I Wanted To Use Appeared! Hope It Helps.

very strange- turning imessage and facetime off and on worked for about a month. Now nothing I try works. Probably an Apple update that has messed things up again. If the wrong number is on the phone, you cannot send texts either.

This is VERY frustrating Apple - please fix the issue!

Not sure what credit you are referring to, but I have a monthly plan, so credit has nothing to do with it. The sim card for my new iphone came from a provider that supplied a phone number on it. I then had to call using that number to port my old number onto the phone. Issue is that I cannot delete the "original" number that is not active.

Hi, I had a new SIM card in iPhone SE. The phone would make and receive calls send but not receive texts. iMessages would go from e-mail address, but not the phone number. iMessage would not activate and when I looked on 'send and receive' the number showing was an old number. I tried many things, recreated an Apple ID with a different e-mail and changed App Store and iTunes to the new ID, tried all of the suggestions on the forums to no avail. So having spent 8 - 10 hours to fix the problem I visited my Service Provider (EE). They refreshed the network settings (was there less than 10 minutes given I had tried everything else including a network setting reset on the phone - flattened it twice and tried setting it up as a new phone). Anyway this fixed it, once normal SMS texts were arriving I turned iMessage and FaceTime off. Rebooted the phone ad switched iMessage and FaceTime back on and the correct number displayed.

All now working as it should.

Hope this helps.

Hi Defender705, I have been battling this exact same issue for a week and between Apple and my carrier no one seems to know how to fix it. When you say you contacted your "Service Provider (EE)" are you referring to your carrier? example I am in Canada and my carrier is Bell. and What exactly did they do...So I can get them to try it for mine. Currently my SIM shows the correct # ending 0089 and my phone shows 0098 and no one can change it, we've tried EVERYTHING...between both apple and Bell.

Any help or suggestion are greatly apperciated

Fixed!

I had the exact same problem - even tried putting in the SIM card in another iPhone and still no luck. What I did:

settings -> messages -> iMessage log out with your icloud account -> turn off imessage

settings -> messages -> facetime log out with your icloud account -> turn off FaceTime

settings -> general -> reset -> Reset network settings

Turn on iMessage and Facetime and wait for them to activate (your phone number should apper after a while - I noticed mine the next day.) When you see your number you can log into your iCloud account, and it should work.

I have not been able to change my old number (US sim) from the states to the new number I have overseas (Vodafone sim). I'm wondering if because I didn't solve this issue or deactivatewhile in the states that I'm trapped with the old number (US sim) because when I put it in the phone it doesn't see it here. If I use the new Sim card it only sees the old number. Very surprised that Apple support has not resolved this issue.

Hey there Chandra,

If your information keeps reverting to your oold phone number when you are trying to setup iMessage on your phone with a new number, the software may need to be reset. Lets start by quitting all the running apps on the device.

iOS: Force an app to close

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.

When you have done that restart the device and test the issue again:

iOS: Turning off and on (restarting) and resetting

Thank you for using Apple Support Communities.

Regards,

Sterling

Thank you for the update. Next I would sign out of iMessage and Facetime on your phone:

iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support

On iOS devices, find out which addresses are enabled with FaceTime and iMessage by tapping:

• Settings > Messages > Send & Receive > You can be reached by iMessage at:
• Settings > FaceTime > You can be reached by FaceTime at:

Then backup and restore your phone with this article to reinstall the iOS back to it and verify that works after a restore.

Thank you for using Apple Support Communities.

Regards,

Sterling

I tried that . No success. The number to access Messages and FaceTime, is greyed out and wrong.

The phone number is from an old SIM, now used in my wife's iPhone.

My Number, in Contacts has been, at times, blank or my landline.

I just launched Contacts and My Number was correct, then it disappeared. Re-appeared on a re-launch.

I have tried the turn off, Messages and Face Time, restarted, turned on M and FT, and the activation never worked.

BTW, my Apple ID has reverted to my second email in one location, and the original in another. I cannot eliminate or change the second email.

I did a restore in iTunes, but did the Restore from Backup, which I think copied the wrong settings back to my iPhone. I did not want to lose my pictures. Would a New Restore work better?

Hi Martin,

I have exactly the same problem. Have you managed to resolve it in the meantime?

Best,

Milad

I too have the exact same problem. Also changed phone numbers, but cant use the new one. Old one still remains and is greyed out.

When i try to sign off and back on, i see my phone number, but when i click on confim and look at the 'send and receive' there is the old phone number.

Why is there no solution for this?!

Ihave the same problem 😟, anyone knows how to fix it?

I also have the same problem... plz tell how to manage ths?