Michael Driskill

Q: App not updating: RunePDF

I receive a notice on A (for Apps) and there is an update for RunePDF. I click on update and here is the message I receive: "You have updates available for other accounts. Sign in to your email address to update applications for that account." I only have one account and no other. I had this problem with another app I owned: FaxDocument- after several weeks the app finally "updated". If I am buying apps from the store, whether for free or money, I would expect Apple to provide "support" for this type of issue. What now?

OS X Mountain Lion (10.8.5), apps not updating

Posted on Nov 13, 2014 10:14 PM

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Q: App not updating: RunePDF

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  • by Dah•veed,

    Dah•veed Dah•veed Nov 13, 2014 10:18 PM in response to Michael Driskill
    Level 7 (34,748 points)
    Mac App Store
    Nov 13, 2014 10:18 PM in response to Michael Driskill

    Whose Apple ID is that? Do you know the person?

  • by Linc Davis,

    Linc Davis Linc Davis Nov 13, 2014 10:59 PM in response to Michael Driskill
    Level 10 (207,973 points)
    Applications
    Nov 13, 2014 10:59 PM in response to Michael Driskill

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

    1. Follow the instructions in this Apple Support article.

    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another. Any copy of an app that is indexed by Spotlight, including copies you have forgotten or never knew of, could be causing the alert. Open a search window in the Finder and search This Mac for the name of the app.

    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

    5. Triple-click anywhere in the line below on this page to select it:

    /Library/Caches/com.apple.appstore/adoption.plist

    Right-click or control-click the highlighted line and select

              Services Reveal

    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

    Then repeat step 4.

    6. Select

              Store View My Account

    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.

    7. Launch iTunes and select

              Store Authorize This Computer

    from the menu bar.

    8. If you've moved any App Store apps out of the Applications folder, or into a subfolder, put them back. Never move or copy those applications. If you have backup copies of the apps on another volume, unmount it and try to update again.

    9. Contact Account and Billing Support.

  • by Michael Driskill,

    Michael Driskill Michael Driskill Nov 14, 2014 9:22 AM in response to Dah•veed
    Level 1 (4 points)
    Nov 14, 2014 9:22 AM in response to Dah•veed

    Supposedly the apple id belongs to me. However I do only have one account with Apple/iTunes. Odd!

  • by Michael Driskill,

    Michael Driskill Michael Driskill Nov 14, 2014 9:43 AM in response to Linc Davis
    Level 1 (4 points)
    Nov 14, 2014 9:43 AM in response to Linc Davis

    OK, this is what I did. I removed the app RunePdf and deleted the trash. I used searchlight to see if it were still in the computer and found nothing. I then went to my account on Apple, signed in with my id and password. There was no hidden purchases tab. So then I went back to the big A, reinstalled RunePdf (after signing in again to Apple), and opened the file. So far, no notice of an "update". Maybe that did the trick. I will let you know if that pesty "update" available comes back. Otherwise, thank you for your help.