HKey Problem

Maybe you don't have sufficient access rights ... Usually only an account with administrator rights should update software. And the access rights aren't only on your file system; some registry keys have restricted access rights too.

Log in with an account that has enough rights and try to install the update.

Hope this helps.

-- Hudson

Can not open key:
HkeyLocalMachine\Software\Classes\Quicktimeplayerlib.
quicktimeplayerApp\CLsid.

some folks have been having some success with pgfpdwife's technique in the following post:

pgfpdwife: Re: Could not open key HKEYLOCALMACHINE\Software\Classic\Quicktime.Quicktime\

note carefully that the technique involves a registry edit. be sure to make a backup of any keys you edit. if you're unfamiliar with your registry or registry editing, head to your XP help and support, do a search on registry, and read through the articles that come up.

There are also some instructions on how to back up registry keys in the following document:

Error 1406 or 1402 appears when you install iTunes or QuickTime for Windows

... drat.

okay, perhaps let's try getting an installer log to the Apple Engineers for a look.

1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:

/l*v C:\log.txt

4. Hit return.
5. The installer will create a log file:

C:\log.txt

Find that file and send it as an attachment to this email address in the email to Roy, be sure to include the following information:

- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing