We are unable to verify your identity

hi, i am in the same situation now, after the payment, i got the "We are unable to verify your identity" hint, then i receive the invoice mail from apple shown that i have payed the cash, but the enroll progress is pending, how do you deal with that? thank you

Same please help

I am facing the same problem. Perhaps it has something to do with the region. I really have no idea and I am now awaiting for a response from the customer service.

Same issue. They really should not charge before the account is activated. Contacted support.

Can we get some answers please?

Same here.. really could use some help