MacBook running extremely slow

Question

mahmagalhaes Author

Level 1

0 points

MacBook running extremely slow

Hello, my macbook has been running extremely slow, and I was wondering if someone could help?

Here are my etrecheck results:

EtreCheck version: 2.0.11 (98)

Report generated November 15, 2014 at 12:36:48 PM EST

Hardware Information: ℹ️

MacBook (13-inch, Late 2009) (Verified)

MacBook - model: MacBook6,1

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:8:47

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 249.20 GB (81.19 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Western Digital My Passport 0748 2 TB

S.M.A.R.T. Status: Verified

My Passport (disk3s1) /Volumes/My Passport : 2.00 TB (2.00 TB free)

Apple Inc. Built-in iSight

Initio INIC-1610P 1 TB

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

1 TB WD (disk1s2) /Volumes/1 TB WD : 999.86 GB (12.28 GB free)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Maxtor.driver.PowSecDriver (4.2.8) Support

[not loaded] com.cy.iokit.Morpheus (1.4) Support

[not loaded] com.devguru.driver.PTUMWDrv (9.11.6) Support

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) Support

[not loaded] com.nike.sportwatch (1.0.0) Support

[not loaded] com.novatelwireless.driver.3G (3.0.7) Support

[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support

[not loaded] com.sierrawireless.driver.SierraSupport (1.4.11) Support

[not loaded] com.sierrawireless.driver.SierraSwitch (1.2.2) Support

[not loaded] com.sierrawireless.driver.SierraSwitchKicker (1.0.0) Support

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

[not loaded] com.wdc.driver.USBHP (1.0.11) Support

[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GData (3.0.7) Support

/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.PTUMWCDFree (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWCSP (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWDIAG (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWMdmControl (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWMdmData (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWNMEA (9.11.6) Support

/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

/Volumes/1 TB WD/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) Support

[not loaded] com.roxio.TDIXController (1.7) Support

Startup Items: ℹ️

MxBtDaemon: Path: /Library/StartupItems/MxBtDaemon

Startup items are obsolete and will not work in future versions of OS X

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.genieo.completer.download.plist Support

[loaded] com.genieo.completer.ltvbit.plist Support

[loaded] com.genieo.completer.update.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items: ℹ️

Dropbox Application (/Applications/Dropbox.app)

EvernoteHelper UNKNOWN (missing value)

TuneupMyMac UNKNOWN (missing value)

WDDriveUtilityHelper UNKNOWN (missing value)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDQuickView Application (/Incompatible Software/WDQuickView.app)

HPEventHandler UNKNOWN (missing value)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.2.6 Support

Google Earth Web Plug-in: Version: 7.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

iPhotoPhotocast: Version: 7.0

User Internet Plug-ins: ℹ️

fbplugin_1_0_1: Version: (null) Support

fbplugin_1_0_3: Version: (null) Support

Safari Extensions: ℹ️

Omnibar

Searchme

Slick Savings

Amazon Shopping Assistant

Ebay Shopping Assistant

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 168.01 GB

Destinations:

1 TB WD [Local]

Total size: 999.86 GB

Total number of backups: 103

Oldest backup: 2012-02-13 13:37:30 +0000

Last backup: 2014-11-15 17:26:21 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.20 GB X 3)

Top Processes by CPU: ℹ️

4% mds_stores

2% WindowServer

1% Safari

1% hidd

1% firefox

Top Processes by Memory: ℹ️

223 MB firefox

172 MB mds_stores

150 MB AdobeReader

49 MB kextcache

47 MB Dropbox

Virtual Memory Information: ℹ️

70 MB Free RAM

652 MB Active RAM

604 MB Inactive RAM

343 MB Wired RAM

3.50 GB Page-ins

262 MB Page-outs

Any help is much appreciated!

Thanks 🙂

MacBook (13-inch Late 2009), OS X Yosemite (10.10)

Posted on Nov 15, 2014 10:06 AM

Reply

Answer 1

Lexiepex

Level 6

14,128 points

Nov 19, 2014 1:36 AM in response to mahmagalhaes

Sorry to be late.

-- 2GB of Ram is the absolute bare minimum to run anything OS above Snow Leopard. You should add Ram.

-- You have the software that came with your external disks installed: that is very counterproductive with the mac. You must uninstall it, use the uninstallers.

-- Your mac has been infected by very bad malware: Spigot and Genieo. These have to be removed asap:

read http://www.thesafemac.com/arg-genieo/

and http://www.thesafemac.com/arg-spigot/

-- delete all Safari extensions (safari->preferences->extensions)

-- update flashplayer

-- remove all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath. This will not uninstall these, but prevent that that are started with system startup and thus running all the time.

This is most of it. There are also some Yosemite incompatible apps and tools.

Lex

Reply

Answer 2

mahmagalhaes Author

Level 1

0 points

Nov 19, 2014 8:34 PM in response to Lexiepex

Hi Lex,

I really appreciate your response. I followed your recommendations and I can definitely feel my computer is running faster.

Here is my new report. Besides the RAM upgrade (which I'm waiting to get in the mail), is there anything else you recommend?

EtreCheck version: 2.0.11 (98)

Report generated November 19, 2014 at 11:25:45 PM EST

Hardware Information: ℹ️

MacBook (13-inch, Late 2009) (Verified)

MacBook - model: MacBook6,1

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:42:54

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 249.20 GB (77.00 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Western Digital My Passport 0748 2 TB

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

2TB Portable External Drive (disk1s2) /Volumes/2TB Portable External Drive : 2.00 TB (1.40 TB free)

Apple Inc. Built-in iSight

Initio INIC-1610P 1 TB

S.M.A.R.T. Status: Verified

EFI (disk3s1) <not mounted> : 210 MB

1TB WD (disk3s2) /Volumes/1TB WD : 999.86 GB (20.84 GB free)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/Utilities/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.1) Support

/System/Library/Extensions

[not loaded] com.Maxtor.driver.PowSecDriver (4.2.8) Support

[not loaded] com.cy.iokit.Morpheus (1.4) Support

[not loaded] com.devguru.driver.PTUMWDrv (9.11.6) Support

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) Support

[not loaded] com.nike.sportwatch (1.0.0) Support

[not loaded] com.novatelwireless.driver.3G (3.0.7) Support

[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support

[not loaded] com.sierrawireless.driver.SierraSupport (1.4.11) Support

[not loaded] com.sierrawireless.driver.SierraSwitch (1.2.2) Support

[not loaded] com.sierrawireless.driver.SierraSwitchKicker (1.0.0) Support

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support

[not loaded] com.wdc.driver.USBHP (1.0.11) Support

[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GData (3.0.7) Support

/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.PTUMWCDFree (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWCSP (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWDIAG (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWMdmControl (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWMdmData (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWNMEA (9.11.6) Support

/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

/Volumes/2TB Portable External Drive/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) Support

[not loaded] com.roxio.TDIXController (1.7) Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.2.6 Support

Google Earth Web Plug-in: Version: 7.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

iPhotoPhotocast: Version: 7.0

User Internet Plug-ins: ℹ️

fbplugin_1_0_1: Version: (null) Support

fbplugin_1_0_3: Version: (null) Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

1TB WD: Disk size: 999.86 GB Disk used: 979.02 GB

Macintosh HD: Disk size: 249.20 GB Disk used: 172.20 GB

Destinations:

2TB Portable External Drive [Local]

Total size: 2.00 TB

Total number of backups: 4

Oldest backup: 2014-11-18 23:58:53 +0000

Last backup: 2014-11-20 03:32:56 +0000

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 1.15 TB X 3)

Top Processes by CPU: ℹ️

11% DesktopServicesHelper

8% firefox

4% WindowServer

4% mds

2% launchd

Top Processes by Memory: ℹ️

326 MB firefox

101 MB DesktopServicesHelper

71 MB Finder

60 MB mds_stores

60 MB Mail

Virtual Memory Information: ℹ️

49 MB Free RAM

617 MB Active RAM

578 MB Inactive RAM

417 MB Wired RAM

1.98 GB Page-ins

10 MB Page-outs

Many thanks! You're a genius 🙂

Reply

Answer 3

Lexiepex

Level 6

14,128 points

Nov 20, 2014 12:26 AM in response to mahmagalhaes

good work. it looks as if the Spigot and Genieo malware is removed correctly. This were the main culprits.

Be careful with the Ram, and make sure that they are firmly seated.

But remnants of your external disk software are still there:

-- In Finder go to MacintoshHD->Library->Extensions in there delete all files that have wdc in it (6).

I strongly propose the remove one file with alsop also, and then uninstall DiskWarrior (with its uninstaller): you do not need that tool.

keep up, post your results after these actions.

Lex

Reply

Answer 4

mahmagalhaes Author

Level 1

0 points

Nov 20, 2014 10:35 PM in response to Lexiepex

Hi Lex, things were going so well but I think I messed up somewhere along the way and deleted something I was not supposed to. My computer now only boots in safe mode (I get the spinning color wheel for hours when in regular mode). Also, I'm worried about all the "failed" components in my new test:

EtreCheck version: 2.0.11 (98)

Report generated November 21, 2014 at 1:18:08 AM EST

Hardware Information: ℹ️

MacBook (13-inch, Late 2009) (Verified)

MacBook - model: MacBook6,1

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:51:21

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 249.20 GB (82.19 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Western Digital My Passport 0748 2 TB

S.M.A.R.T. Status: Verified

EFI (disk3s1) <not mounted> : 210 MB

2TB Portable External Drive (disk3s2) /Volumes/2TB Portable External Drive : 2.00 TB (1.24 TB free)

Apple Inc. Built-in iSight

Initio INIC-1610P 1 TB

S.M.A.R.T. Status: Verified

EFI (disk2s1) <not mounted> : 210 MB

1TB WD (disk2s2) /Volumes/1TB WD : 999.86 GB (20.84 GB free)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.7) Support

/System/Library/Extensions

[not loaded] com.Maxtor.driver.PowSecDriver (4.2.8) Support

[not loaded] com.cy.iokit.Morpheus (1.4) Support

[not loaded] com.devguru.driver.PTUMWDrv (9.11.6) Support

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) Support

[not loaded] com.novatelwireless.driver.3G (3.0.7) Support

[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support

[not loaded] com.sierrawireless.driver.SierraSupport (1.4.11) Support

[not loaded] com.sierrawireless.driver.SierraSwitch (1.2.2) Support

[not loaded] com.sierrawireless.driver.SierraSwitchKicker (1.0.0) Support

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GData (3.0.7) Support

/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.PTUMWCDFree (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWCSP (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWDIAG (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWMdmControl (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWMdmData (9.11.6) Support

[not loaded] com.devguru.driver.PTUMWNMEA (9.11.6) Support

/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

Problem System Launch Agents: ℹ️

[failed] com.apple.accountsd.plist

[failed] com.apple.bird.plist

[failed] com.apple.CallHistoryPluginHelper.plist

[failed] com.apple.CallHistorySyncHelper.plist

[failed] com.apple.cloudd.plist

[failed] com.apple.coreservices.appleid.authentication.plist

[failed] com.apple.icloud.fmfd.plist

[failed] com.apple.iconservices.iconservicesagent.plist

[failed] com.apple.pluginkit.pkd.plist

[failed] com.apple.sbd.plist

[failed] com.apple.secd.plist

[failed] com.apple.security.cloudkeychainproxy.plist

[failed] com.apple.spindump_agent.plist

[failed] com.apple.telephonyutilities.callservicesd.plist

Problem System Launch Daemons: ℹ️

[failed] com.apple.awdd.plist

[failed] com.apple.coresymbolicationd.plist

[failed] com.apple.ctkd.plist

[failed] com.apple.iconservices.iconservicesagent.plist

[failed] com.apple.iconservices.iconservicesd.plist

[failed] com.apple.ifdreader.plist

[failed] com.apple.nehelper.plist

[failed] com.apple.nsurlsessiond.plist

[failed] com.apple.sandboxd.plist

[failed] com.apple.softwareupdated.plist

[failed] com.apple.spindump.plist

[failed] com.apple.tccd.system.plist

[failed] com.apple.ucupdate.plist

[failed] com.apple.watchdogd.plist

[failed] com.apple.wdhelper.plist

[failed] com.apple.xpc.smd.plist

Launch Daemons: ℹ️

[not loaded] com.adobe.fpsaud.plist Support

[not loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents: ℹ️

[not loaded] com.google.keystone.agent.plist Support

[not loaded] com.spotify.webhelper.plist Support

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.2.6 Support

Google Earth Web Plug-in: Version: 7.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

iPhotoPhotocast: Version: 7.0

User Internet Plug-ins: ℹ️

fbplugin_1_0_1: Version: (null) Support

fbplugin_1_0_3: Version: (null) Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 167.01 GB

2TB Portable External Drive: Disk size: 2.00 TB Disk used: 758.79 GB

Destinations:

1TB WD [Local]

Total size: 999.86 GB

Total number of backups: 103

Oldest backup: 2012-02-13 13:37:30 +0000

Last backup: 2014-11-15 17:26:21 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 925.80 GB X 3)

Top Processes by CPU: ℹ️

2% DesktopServicesHelper

2% firefox

2% Finder

2% WindowServer

1% backupd

Top Processes by Memory: ℹ️

305 MB firefox

79 MB DesktopServicesHelper

75 MB Finder

64 MB soagent

49 MB com.apple.internetaccounts

Virtual Memory Information: ℹ️

71 MB Free RAM

525 MB Active RAM

458 MB Inactive RAM

323 MB Wired RAM

2.38 GB Page-ins

15 MB Page-outs

Again, your help is much appreciated!

Thanks,

Marcela

Reply

Answer 5

Lexiepex

Level 6

14,128 points

Nov 21, 2014 12:36 AM in response to mahmagalhaes

Marcela,

there is still incompatible software, like what came with the Samsung, and Roxio, and Maxtor.., but that is very probably not the cause.

Don't worry about 'failed'.

What happens when you disconnect the external drives and start up normally, still the same?

You can also start the mac while holding the CMD+R keys, and choose DiskUtility from the menubar, then choose the Hitachi startup disk and do 'Verify Disk' (not 'verify disk permissions'); if it does not end with 'OK', do 'Repair Disk' and see what that gives, if it does not end with OK, do the repair again.

Waiting for your response.

Lex

Reply

Answer 6

mahmagalhaes Author

Level 1

0 points

Nov 23, 2014 8:14 PM in response to Lexiepex

Hi Lex,

I repaired the disk and now my computer starts up fine, as long as the external drives are not connected. If they're connected, it freezes. Any idea what's causing that??

Here is my new report. I'm having a hard time finding the roxio extensions to delete.

EtreCheck version: 2.0.11 (98)

Report generated November 23, 2014 at 10:59:01 PM EST

Hardware Information:ℹ️

MacBook (13-inch, Late 2009) (Verified)

Mac - model: MacBook6,1

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

System Software:ℹ️

OS X 10.10 (14A389) - Uptime: 3:37:24

Disk Information:ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 249.20 GB (81.88 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information:ℹ️

Apple Inc. Built-in iSight

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper:ℹ️

Mac App Store and identified developers

Kernel Extensions:ℹ️

/Applications/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) Support

[not loaded] com.roxio.TDIXController (1.7) Support

/System/Library/Extensions

[not loaded] com.cy.iokit.Morpheus (1.4) Support

Problem System Launch Agents:ℹ️

[failed] com.apple.telephonyutilities.callservicesd.plist

Launch Daemons:ℹ️

[failed] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents:ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.spotify.webhelper.plist Support

User Login Items:ℹ️

None

Internet Plug-ins:ℹ️

Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.2.6 Support

Google Earth Web Plug-in: Version: 7.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

iPhotoPhotocast: Version: 7.0

User Internet Plug-ins:ℹ️

fbplugin_1_0_1: Version: (null) Support

fbplugin_1_0_3: Version: (null) Support

3rd Party Preference Panes:ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine:ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 167.32 GB

Destinations:

1TB WD [Local]

Total size: 999.86 GB

Total number of backups: 99

Oldest backup: 2012-02-13 13:37:30 +0000

Last backup: 2014-11-21 06:42:59 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.20 GB X 3)

Top Processes by CPU:ℹ️

14% firefox

0% com.apple.WebKit.Networking

0% discoveryd

0% fontd

0% WindowServer

Top Processes by Memory:ℹ️

116 MB Finder

64 MB firefox

45 MB mds_stores

39 MB Mail

34 MB Safari

Virtual Memory Information:ℹ️

30 MB Free RAM

568 MB Active RAM

543 MB Inactive RAM

394 MB Wired RAM

6.09 GB Page-ins

443 MB Page-outs

Thank you so much Lex!!!

Reply

Answer 7

Lexiepex

Level 6

14,128 points

Nov 24, 2014 1:24 AM in response to mahmagalhaes

(keep in mind that you have to upgrade ram in the near future).

There is still software on your mac, that is not Yosemite compatible: Roxio (not the cause of your disk issue)

When you connect only the external disk WD (WesternDigital), any problems? (I don't think so).

When you connect only the Initio disk, freeze? I have no experience with the Initio Inic-1610 disks: it may be a bad Sata-USB connector or cable, it may be that the driver is damaged, it may be that the driver is not Yosemite compatible. You could try another USB port on your mac. How old is that disk? Can you contact the people that sold it to you?

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Answer 8

mahmagalhaes Author

Level 1

0 points

Nov 26, 2014 12:18 AM in response to Lexiepex

Hi Lex!

I've upgraded RAM to 8gb and it made a huge difference. I also uninstalled Toast as that is the only way I found to get rid of the Roxio remnants. Right now I have only one external disk connected (WD) and the computer is running smoothly.

Here is my new report:

EtreCheck version: 2.0.11 (98)

Report generated November 26, 2014 at 3:04:17 AM EST

Hardware Information: ℹ️

MacBook (13-inch, Late 2009) (Verified)

MacBook - model: MacBook6,1

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 9:11:56

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 249.20 GB (53.15 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Western Digital My Passport 0748 2 TB

S.M.A.R.T. Status: Verified

EFI (disk2s1) <not mounted> : 210 MB

2TB Portable External Drive (disk2s2) /Volumes/2TB Portable External Drive : 2.00 TB (614.46 GB free)

Apple Inc. Built-in iSight

Apple Inc. iPhone

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.cy.iokit.Morpheus (1.4) Support

Launch Daemons: ℹ️

[failed] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.spotify.webhelper.plist Support

User Login Items: ℹ️

AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.2.6 Support

Google Earth Web Plug-in: Version: 7.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

iPhotoPhotocast: Version: 7.0

User Internet Plug-ins: ℹ️

fbplugin_1_0_1: Version: (null) Support

fbplugin_1_0_3: Version: (null) Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 196.05 GB

2TB Portable External Drive: Disk size: 2.00 TB Disk used: 1.39 TB

Destinations:

1TB WD [Local]

Total size: 999.86 GB

Total number of backups: 20

Oldest backup: 2014-06-10 18:41:11 +0000

Last backup: 2014-11-25 10:52:06 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 1.58 TB X 3)

Top Processes by CPU: ℹ️

98% iTunes

31% mtmd

8% mds

8% iPhoto

8% mds_stores

Top Processes by Memory: ℹ️

1.45 GB iPhoto

1.35 GB iTunes

924 MB com.apple.MediaLibraryService

314 MB firefox

258 MB Image Capture Extension

Virtual Memory Information: ℹ️

25 MB Free RAM

3.22 GB Active RAM

3.20 GB Inactive RAM

964 MB Wired RAM

140.21 GB Page-ins

547 MB Page-outs

I think this is good for now... You helped me immensely! 😉

Thank you sooooooo much!!! 🙂

Marcela

Reply

Answer 9

Lexiepex

Level 6

14,128 points

Nov 26, 2014 12:40 AM in response to mahmagalhaes

This looks OK.

I recommend still one treatment:

Take both entries out in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath. Then restart.

this prevents these apps running all the time, you should start Reader by hand.

The other one, AdobeResourceSynchronizer should never run, it is crap.

Note:

'Preview' in Yosemite is even better as in Mavericks. Is there a real need for Adobe Reader?.

Lex

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