mahmagalhaes
Level 1 (0 points)

Q: MacBook running extremely slow

Hello, my macbook has been running extremely slow, and I was wondering if someone could help?

Here are my etrecheck results:

 

 

EtreCheck version: 2.0.11 (98)

Report generated November 15, 2014 at 12:36:48 PM EST

 

Hardware Information: ℹ️

    MacBook (13-inch, Late 2009) (Verified)

    MacBook - model: MacBook6,1

    1 2.26 GHz Intel Core 2 Duo CPU: 2-core

    2 GB RAM Upgradeable

        BANK 0/DIMM0

            1 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            1 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

    NVIDIA GeForce 9400M - VRAM: 256 MB

        Color LCD 1280 x 800

 

System Software: ℹ️

    OS X 10.10 (14A389) - Uptime: 0:8:47

 

Disk Information: ℹ️

    Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

    S.M.A.R.T. Status: Verified

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (81.19 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    MATSHITADVD-R   UJ-898 

 

USB Information: ℹ️

    Western Digital My Passport 0748 2 TB

        S.M.A.R.T. Status: Verified

        My Passport (disk3s1) /Volumes/My Passport : 2.00 TB (2.00 TB free)

    Apple Inc. Built-in iSight

    Initio INIC-1610P 1 TB

        S.M.A.R.T. Status: Verified

        EFI (disk1s1) <not mounted> : 210 MB

        1 TB WD (disk1s2) /Volumes/1 TB WD : 999.86 GB (12.28 GB free)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /System/Library/Extensions

    [not loaded]    com.Maxtor.driver.PowSecDriver (4.2.8) Support

    [not loaded]    com.cy.iokit.Morpheus (1.4) Support

    [not loaded]    com.devguru.driver.PTUMWDrv (9.11.6) Support

    [not loaded]    com.maxtor.iokit.IOFireWireMxBt (4.2.6) Support

    [not loaded]    com.nike.sportwatch (1.0.0) Support

    [not loaded]    com.novatelwireless.driver.3G (3.0.7) Support

    [not loaded]    com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support

    [not loaded]    com.sierrawireless.driver.SierraSupport (1.4.11) Support

    [not loaded]    com.sierrawireless.driver.SierraSwitch (1.2.2) Support

    [not loaded]    com.sierrawireless.driver.SierraSwitchKicker (1.0.0) Support

    [not loaded]    com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

    [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

    [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

    [not loaded]    com.wdc.driver.USBHP (1.0.11) Support

    [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support

 

        /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

    [not loaded]    com.novatelwireless.driver.3GData (3.0.7) Support

 

        /System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

    [not loaded]    com.devguru.driver.PTUMWCDFree (9.11.6) Support

    [not loaded]    com.devguru.driver.PTUMWCSP (9.11.6) Support

    [not loaded]    com.devguru.driver.PTUMWDIAG (9.11.6) Support

    [not loaded]    com.devguru.driver.PTUMWMdmControl (9.11.6) Support

    [not loaded]    com.devguru.driver.PTUMWMdmData (9.11.6) Support

    [not loaded]    com.devguru.driver.PTUMWNMEA (9.11.6) Support

 

        /System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

    [not loaded]    com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

    [not loaded]    com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

 

        /Volumes/1 TB WD/Toast 8 Titanium/Toast Titanium.app

    [not loaded]    com.roxio.BluRaySupport (1.1.6) Support

    [not loaded]    com.roxio.TDIXController (1.7) Support

 

Startup Items: ℹ️

    MxBtDaemon: Path: /Library/StartupItems/MxBtDaemon

    Startup items are obsolete and will not work in future versions of OS X

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist Support

    [loaded]    com.microsoft.office.licensing.helper.plist Support

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist Support

    [loaded]    com.genieo.completer.download.plist Support

    [loaded]    com.genieo.completer.ltvbit.plist Support

    [loaded]    com.genieo.completer.update.plist Support

    [loaded]    com.google.keystone.agent.plist Support

    [running]    com.spotify.webhelper.plist Support

 

User Login Items: ℹ️

    Dropbox    Application (/Applications/Dropbox.app)

    EvernoteHelper    UNKNOWN (missing value)

    TuneupMyMac    UNKNOWN (missing value)

    WDDriveUtilityHelper    UNKNOWN (missing value)

    WDSecurityHelper    Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

    WDDriveUtilityHelper    Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

    WDQuickView    Application (/Incompatible Software/WDQuickView.app)

    HPEventHandler    UNKNOWN (missing value)

 

Internet Plug-ins: ℹ️

    Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

    FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

    Default Browser: Version: 600 - SDK 10.10

    Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223

    Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

    QuickTime Plugin: Version: 7.7.3

    OfficeLiveBrowserPlugin: Version: 12.2.6 Support

    Google Earth Web Plug-in: Version: 7.1 Support

    SharePointBrowserPlugin: Version: 14.0.0 Support

    iPhotoPhotocast: Version: 7.0

 

User Internet Plug-ins: ℹ️

    fbplugin_1_0_1: Version: (null) Support

    fbplugin_1_0_3: Version: (null) Support

 

Safari Extensions: ℹ️

    Omnibar

    Searchme

    Slick Savings

    Amazon Shopping Assistant

    Ebay Shopping Assistant

 

3rd Party Preference Panes: ℹ️

    Flash Player  Support

    Flip4Mac WMV  Support

 

Time Machine: ℹ️

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.20 GB Disk used: 168.01 GB

    Destinations:

        1 TB WD [Local]

        Total size: 999.86 GB

        Total number of backups: 103

        Oldest backup: 2012-02-13 13:37:30 +0000

        Last backup: 2014-11-15 17:26:21 +0000

        Size of backup disk: Excellent

            Backup size 999.86 GB > (Disk size 249.20 GB X 3)

 

Top Processes by CPU: ℹ️

         4%    mds_stores

         2%    WindowServer

         1%    Safari

         1%    hidd

         1%    firefox

 

Top Processes by Memory: ℹ️

    223 MB    firefox

    172 MB    mds_stores

    150 MB    AdobeReader

    49 MB    kextcache

    47 MB    Dropbox

 

Virtual Memory Information: ℹ️

    70 MB    Free RAM

    652 MB    Active RAM

    604 MB    Inactive RAM

    343 MB    Wired RAM

    3.50 GB    Page-ins

    262 MB    Page-outs

 

 

Any help is much appreciated!

Thanks

MacBook (13-inch Late 2009), OS X Yosemite (10.10)

Posted on Nov 15, 2014 10:06 AM

by Lexiepex,Solvedanswer
Lexiepex Lexiepex
Level 6 (10,536 points)
Mac OS X
A:

Sorry to be late.

-- 2GB of Ram is the absolute bare minimum to run anything OS above Snow Leopard. You should add Ram.

-- You have the software that came with your external disks installed: that is very counterproductive with the mac. You must uninstall it, use the uninstallers.

-- Your mac has been infected by very bad malware: Spigot and Genieo. These have to be removed asap:

read  http://www.thesafemac.com/arg-genieo/

and   http://www.thesafemac.com/arg-spigot/

-- delete all Safari extensions (safari->preferences->extensions)

-- update flashplayer

-- remove all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath. This will not uninstall these, but prevent that that are started with system startup and thus running all the time.

This is most of it. There are also some Yosemite incompatible apps and tools.

Lex

Posted on Nov 19, 2014 1:36 AM

Close
mahmagalhaes

Q: MacBook running extremely slow

  • All replies
  • Helpful answers

  • by Lexiepex,Solvedanswer

    Lexiepex Lexiepex Nov 19, 2014 1:36 AM in response to mahmagalhaes
    Level 6 (10,536 points)
    Mac OS X
    Nov 19, 2014 1:36 AM in response to mahmagalhaes

    Sorry to be late.

    -- 2GB of Ram is the absolute bare minimum to run anything OS above Snow Leopard. You should add Ram.

    -- You have the software that came with your external disks installed: that is very counterproductive with the mac. You must uninstall it, use the uninstallers.

    -- Your mac has been infected by very bad malware: Spigot and Genieo. These have to be removed asap:

    read  http://www.thesafemac.com/arg-genieo/

    and   http://www.thesafemac.com/arg-spigot/

    -- delete all Safari extensions (safari->preferences->extensions)

    -- update flashplayer

    -- remove all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath. This will not uninstall these, but prevent that that are started with system startup and thus running all the time.

    This is most of it. There are also some Yosemite incompatible apps and tools.

    Lex

  • by mahmagalhaes,

    mahmagalhaes mahmagalhaes Nov 19, 2014 8:34 PM in response to Lexiepex
    Level 1 (0 points)
    Nov 19, 2014 8:34 PM in response to Lexiepex

    Hi Lex,

     

    I really appreciate your response. I followed your recommendations and I can definitely feel my computer is running faster.

    Here is my new report. Besides the RAM upgrade (which I'm waiting to get in the mail), is there anything else you recommend?

     

    EtreCheck version: 2.0.11 (98)

    Report generated November 19, 2014 at 11:25:45 PM EST

     

    Hardware Information: ℹ️

        MacBook (13-inch, Late 2009) (Verified)

        MacBook - model: MacBook6,1

        1 2.26 GHz Intel Core 2 Duo CPU: 2-core

        2 GB RAM Upgradeable

            BANK 0/DIMM0

                1 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                1 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10 (14A389) - Uptime: 0:42:54

     

    Disk Information: ℹ️

        Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

        S.M.A.R.T. Status: Verified

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (77.00 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

        Western Digital My Passport 0748 2 TB

            S.M.A.R.T. Status: Verified

            EFI (disk1s1) <not mounted> : 210 MB

            2TB Portable External Drive (disk1s2) /Volumes/2TB Portable External Drive : 2.00 TB (1.40 TB free)

        Apple Inc. Built-in iSight

        Initio INIC-1610P 1 TB

            S.M.A.R.T. Status: Verified

            EFI (disk3s1) <not mounted> : 210 MB

            1TB WD (disk3s2) /Volumes/1TB WD : 999.86 GB (20.84 GB free)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Applications/Utilities/DiskWarrior.app

        [not loaded]    com.alsoft.Preview (4.1) Support

     

            /System/Library/Extensions

        [not loaded]    com.Maxtor.driver.PowSecDriver (4.2.8) Support

        [not loaded]    com.cy.iokit.Morpheus (1.4) Support

        [not loaded]    com.devguru.driver.PTUMWDrv (9.11.6) Support

        [not loaded]    com.maxtor.iokit.IOFireWireMxBt (4.2.6) Support

        [not loaded]    com.nike.sportwatch (1.0.0) Support

        [not loaded]    com.novatelwireless.driver.3G (3.0.7) Support

        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support

        [not loaded]    com.sierrawireless.driver.SierraSupport (1.4.11) Support

        [not loaded]    com.sierrawireless.driver.SierraSwitch (1.2.2) Support

        [not loaded]    com.sierrawireless.driver.SierraSwitchKicker (1.0.0) Support

        [not loaded]    com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

        [not loaded]    com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support

        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

        [not loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support

        [not loaded]    com.wdc.driver.USBHP (1.0.11) Support

        [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support

     

            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

        [not loaded]    com.novatelwireless.driver.3GData (3.0.7) Support

     

            /System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.PTUMWCDFree (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWCSP (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWDIAG (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWMdmControl (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWMdmData (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWNMEA (9.11.6) Support

     

            /System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

        [not loaded]    com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

        [not loaded]    com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

     

            /Volumes/2TB Portable External Drive/Toast 8 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6) Support

        [not loaded]    com.roxio.TDIXController (1.7) Support

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist Support

        [loaded]    com.microsoft.office.licensing.helper.plist Support

     

    User Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist Support

        [running]    com.spotify.webhelper.plist Support

     

    User Login Items: ℹ️

        None

     

    Internet Plug-ins: ℹ️

        Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

        FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

        Default Browser: Version: 600 - SDK 10.10

        Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

        Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

        QuickTime Plugin: Version: 7.7.3

        OfficeLiveBrowserPlugin: Version: 12.2.6 Support

        Google Earth Web Plug-in: Version: 7.1 Support

        SharePointBrowserPlugin: Version: 14.0.0 Support

        iPhotoPhotocast: Version: 7.0

     

    User Internet Plug-ins: ℹ️

        fbplugin_1_0_1: Version: (null) Support

        fbplugin_1_0_3: Version: (null) Support

     

    3rd Party Preference Panes: ℹ️

        Flash Player  Support

        Flip4Mac WMV  Support

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            1TB WD: Disk size: 999.86 GB Disk used: 979.02 GB

            Macintosh HD: Disk size: 249.20 GB Disk used: 172.20 GB

        Destinations:

            2TB Portable External Drive [Local]

            Total size: 2.00 TB

            Total number of backups: 4

            Oldest backup: 2014-11-18 23:58:53 +0000

            Last backup: 2014-11-20 03:32:56 +0000

            Size of backup disk: Too small

                Backup size 2.00 TB < (Disk used 1.15 TB X 3)

     

    Top Processes by CPU: ℹ️

            11%    DesktopServicesHelper

             8%    firefox

             4%    WindowServer

             4%    mds

             2%    launchd

     

    Top Processes by Memory: ℹ️

        326 MB    firefox

        101 MB    DesktopServicesHelper

        71 MB    Finder

        60 MB    mds_stores

        60 MB    Mail

     

    Virtual Memory Information: ℹ️

        49 MB    Free RAM

        617 MB    Active RAM

        578 MB    Inactive RAM

        417 MB    Wired RAM

        1.98 GB    Page-ins

        10 MB    Page-outs

     

     

    Many thanks! You're a genius

  • by Lexiepex,

    Lexiepex Lexiepex Nov 20, 2014 12:26 AM in response to mahmagalhaes
    Level 6 (10,536 points)
    Mac OS X
    Nov 20, 2014 12:26 AM in response to mahmagalhaes

    good work. it looks as if the Spigot and Genieo malware is removed correctly. This were the main culprits.

    Be careful with the Ram, and make sure that they are firmly seated.

    But remnants of your external disk software are still there:

    -- In Finder go to  MacintoshHD->Library->Extensions in there delete all files  that have   wdc    in it (6).

    I strongly propose the remove one file with   alsop     also, and then uninstall  DiskWarrior (with its uninstaller): you do not need that tool.

    keep up, post your results after these actions.

    Lex

  • by mahmagalhaes,

    mahmagalhaes mahmagalhaes Nov 20, 2014 10:35 PM in response to Lexiepex
    Level 1 (0 points)
    Nov 20, 2014 10:35 PM in response to Lexiepex

    Hi Lex, things were going so well but I think I messed up somewhere along the way and deleted something I was not supposed to. My computer now only boots in safe mode (I get the spinning color wheel for hours when in regular mode). Also, I'm worried about all the "failed" components in my new test:

     

    EtreCheck version: 2.0.11 (98)

    Report generated November 21, 2014 at 1:18:08 AM EST

     

    Hardware Information: ℹ️

        MacBook (13-inch, Late 2009) (Verified)

        MacBook - model: MacBook6,1

        1 2.26 GHz Intel Core 2 Duo CPU: 2-core

        2 GB RAM Upgradeable

            BANK 0/DIMM0

                1 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                1 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce 9400M - VRAM: 256 MB

     

    System Software: ℹ️

        OS X 10.10 (14A389) - Uptime: 0:51:21

     

    Disk Information: ℹ️

        Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

        S.M.A.R.T. Status: Verified

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (82.19 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

        Western Digital My Passport 0748 2 TB

            S.M.A.R.T. Status: Verified

            EFI (disk3s1) <not mounted> : 210 MB

            2TB Portable External Drive (disk3s2) /Volumes/2TB Portable External Drive : 2.00 TB (1.24 TB free)

        Apple Inc. Built-in iSight

        Initio INIC-1610P 1 TB

            S.M.A.R.T. Status: Verified

            EFI (disk2s1) <not mounted> : 210 MB

            1TB WD (disk2s2) /Volumes/1TB WD : 999.86 GB (20.84 GB free)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Library/Application Support/Roxio

        [not loaded]    com.roxio.TDIXController (1.7) Support

     

            /System/Library/Extensions

        [not loaded]    com.Maxtor.driver.PowSecDriver (4.2.8) Support

        [not loaded]    com.cy.iokit.Morpheus (1.4) Support

        [not loaded]    com.devguru.driver.PTUMWDrv (9.11.6) Support

        [not loaded]    com.maxtor.iokit.IOFireWireMxBt (4.2.6) Support

        [not loaded]    com.novatelwireless.driver.3G (3.0.7) Support

        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support

        [not loaded]    com.sierrawireless.driver.SierraSupport (1.4.11) Support

        [not loaded]    com.sierrawireless.driver.SierraSwitch (1.2.2) Support

        [not loaded]    com.sierrawireless.driver.SierraSwitchKicker (1.0.0) Support

        [not loaded]    com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

     

            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

        [not loaded]    com.novatelwireless.driver.3GData (3.0.7) Support

     

            /System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.PTUMWCDFree (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWCSP (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWDIAG (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWMdmControl (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWMdmData (9.11.6) Support

        [not loaded]    com.devguru.driver.PTUMWNMEA (9.11.6) Support

     

            /System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

        [not loaded]    com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

        [not loaded]    com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

     

    Problem System Launch Agents: ℹ️

        [failed]    com.apple.accountsd.plist

        [failed]    com.apple.bird.plist

        [failed]    com.apple.CallHistoryPluginHelper.plist

        [failed]    com.apple.CallHistorySyncHelper.plist

        [failed]    com.apple.cloudd.plist

        [failed]    com.apple.coreservices.appleid.authentication.plist

        [failed]    com.apple.icloud.fmfd.plist

        [failed]    com.apple.iconservices.iconservicesagent.plist

        [failed]    com.apple.pluginkit.pkd.plist

        [failed]    com.apple.sbd.plist

        [failed]    com.apple.secd.plist

        [failed]    com.apple.security.cloudkeychainproxy.plist

        [failed]    com.apple.spindump_agent.plist

        [failed]    com.apple.telephonyutilities.callservicesd.plist

     

    Problem System Launch Daemons: ℹ️

        [failed]    com.apple.awdd.plist

        [failed]    com.apple.coresymbolicationd.plist

        [failed]    com.apple.ctkd.plist

        [failed]    com.apple.iconservices.iconservicesagent.plist

        [failed]    com.apple.iconservices.iconservicesd.plist

        [failed]    com.apple.ifdreader.plist

        [failed]    com.apple.nehelper.plist

        [failed]    com.apple.nsurlsessiond.plist

        [failed]    com.apple.sandboxd.plist

        [failed]    com.apple.softwareupdated.plist

        [failed]    com.apple.spindump.plist

        [failed]    com.apple.tccd.system.plist

        [failed]    com.apple.ucupdate.plist

        [failed]    com.apple.watchdogd.plist

        [failed]    com.apple.wdhelper.plist

        [failed]    com.apple.xpc.smd.plist

     

    Launch Daemons: ℹ️

        [not loaded]    com.adobe.fpsaud.plist Support

        [not loaded]    com.microsoft.office.licensing.helper.plist Support

     

    User Launch Agents: ℹ️

        [not loaded]    com.google.keystone.agent.plist Support

        [not loaded]    com.spotify.webhelper.plist Support

     

    User Login Items: ℹ️

        None

     

    Internet Plug-ins: ℹ️

        Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

        FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

        Default Browser: Version: 600 - SDK 10.10

        Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

        Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

        QuickTime Plugin: Version: 7.7.3

        OfficeLiveBrowserPlugin: Version: 12.2.6 Support

        Google Earth Web Plug-in: Version: 7.1 Support

        SharePointBrowserPlugin: Version: 14.0.0 Support

        iPhotoPhotocast: Version: 7.0

     

    User Internet Plug-ins: ℹ️

        fbplugin_1_0_1: Version: (null) Support

        fbplugin_1_0_3: Version: (null) Support

     

    3rd Party Preference Panes: ℹ️

        Flash Player  Support

        Flip4Mac WMV  Support

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.20 GB Disk used: 167.01 GB

            2TB Portable External Drive: Disk size: 2.00 TB Disk used: 758.79 GB

        Destinations:

            1TB WD [Local]

            Total size: 999.86 GB

            Total number of backups: 103

            Oldest backup: 2012-02-13 13:37:30 +0000

            Last backup: 2014-11-15 17:26:21 +0000

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 925.80 GB X 3)

     

    Top Processes by CPU: ℹ️

             2%    DesktopServicesHelper

             2%    firefox

             2%    Finder

             2%    WindowServer

             1%    backupd

     

    Top Processes by Memory: ℹ️

        305 MB    firefox

        79 MB    DesktopServicesHelper

        75 MB    Finder

        64 MB    soagent

        49 MB    com.apple.internetaccounts

     

    Virtual Memory Information: ℹ️

        71 MB    Free RAM

        525 MB    Active RAM

        458 MB    Inactive RAM

        323 MB    Wired RAM

        2.38 GB    Page-ins

        15 MB    Page-outs

     

    Again, your help is much appreciated!

     

    Thanks,

    Marcela

  • by Lexiepex,

    Lexiepex Lexiepex Nov 21, 2014 12:36 AM in response to mahmagalhaes
    Level 6 (10,536 points)
    Mac OS X
    Nov 21, 2014 12:36 AM in response to mahmagalhaes

    Marcela,

    there is still incompatible software, like what came with the Samsung, and Roxio, and Maxtor.., but that is very probably not the cause.

    Don't worry about 'failed'.

    What happens when you disconnect the external drives and start up normally, still the same?

    You can also start the mac while holding the CMD+R keys, and choose DiskUtility from the menubar, then choose the Hitachi startup disk and do 'Verify Disk' (not 'verify disk permissions');  if it does not end with 'OK', do 'Repair Disk' and see what that gives, if it does not end with OK, do the repair again.

    Waiting for your response.

    Lex

  • by mahmagalhaes,

    mahmagalhaes mahmagalhaes Nov 23, 2014 8:14 PM in response to Lexiepex
    Level 1 (0 points)
    Nov 23, 2014 8:14 PM in response to Lexiepex

    Hi Lex,

     

    I repaired the disk and now my computer starts up fine, as long as the external drives are not connected. If they're connected, it freezes. Any idea what's causing that??

     

    Here is my new report. I'm having a hard time finding the roxio extensions to delete.

     

    EtreCheck version: 2.0.11 (98)

    Report generated November 23, 2014 at 10:59:01 PM EST

     

    Hardware Information: ℹ️

      MacBook (13-inch, Late 2009) (Verified)

      Mac - model: MacBook6,1

      1 2.26 GHz Intel Core 2 Duo CPU: 2-core

      2 GB RAM Upgradeable

      BANK 0/DIMM0

      1 GB DDR3 1067 MHz ok

      BANK 1/DIMM0

      1 GB DDR3 1067 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      NVIDIA GeForce 9400M - VRAM: 256 MB

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10 (14A389) - Uptime: 3:37:24

     

    Disk Information: ℹ️

      Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (81.88 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

      MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

      Apple Inc. Built-in iSight

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /Applications/Toast 8 Titanium/Toast Titanium.app

      [not loaded] com.roxio.BluRaySupport (1.1.6) Support

      [not loaded] com.roxio.TDIXController (1.7) Support

     

      /System/Library/Extensions

      [not loaded] com.cy.iokit.Morpheus (1.4) Support

     

    Problem System Launch Agents: ℹ️

      [failed] com.apple.telephonyutilities.callservicesd.plist

     

    Launch Daemons: ℹ️

      [failed] com.adobe.fpsaud.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.ARM.[...].plist Support

      [loaded] com.google.keystone.agent.plist Support

      [loaded] com.spotify.webhelper.plist Support

     

    User Login Items: ℹ️

      None

     

    Internet Plug-ins: ℹ️

      Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

      Default Browser: Version: 600 - SDK 10.10

      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

      Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

      QuickTime Plugin: Version: 7.7.3

      OfficeLiveBrowserPlugin: Version: 12.2.6 Support

      Google Earth Web Plug-in: Version: 7.1 Support

      SharePointBrowserPlugin: Version: 14.0.0 Support

      iPhotoPhotocast: Version: 7.0

     

    User Internet Plug-ins: ℹ️

      fbplugin_1_0_1: Version: (null) Support

      fbplugin_1_0_3: Version: (null) Support

     

    3rd Party Preference Panes: ℹ️

      Flash Player  Support

      Flip4Mac WMV  Support

     

    Time Machine: ℹ️

      Skip System Files: NO

      Mobile backups: ON

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 249.20 GB Disk used: 167.32 GB

      Destinations:

      1TB WD [Local]

      Total size: 999.86 GB

      Total number of backups: 99

      Oldest backup: 2012-02-13 13:37:30 +0000

      Last backup: 2014-11-21 06:42:59 +0000

      Size of backup disk: Excellent

      Backup size 999.86 GB > (Disk size 249.20 GB X 3)

     

    Top Processes by CPU: ℹ️

          14% firefox

          0% com.apple.WebKit.Networking

          0% discoveryd

          0% fontd

          0% WindowServer

     

    Top Processes by Memory: ℹ️

      116 MB Finder

      64 MB firefox

      45 MB mds_stores

      39 MB Mail

      34 MB Safari

     

    Virtual Memory Information: ℹ️

      30 MB Free RAM

      568 MB Active RAM

      543 MB Inactive RAM

      394 MB Wired RAM

      6.09 GB Page-ins

      443 MB Page-outs

     

    Thank you so much Lex!!!

  • by Lexiepex,

    Lexiepex Lexiepex Nov 24, 2014 1:24 AM in response to mahmagalhaes
    Level 6 (10,536 points)
    Mac OS X
    Nov 24, 2014 1:24 AM in response to mahmagalhaes

    (keep in mind that you have to upgrade ram in the near future).

    There is still software on your mac, that is not Yosemite compatible: Roxio (not the cause of your disk issue)

    When you connect only the external disk WD (WesternDigital), any problems? (I don't think so).

    When you connect only the Initio disk, freeze? I have no experience with the Initio Inic-1610 disks: it may be a bad Sata-USB connector or cable, it may be that the driver is damaged, it may be that the driver is not Yosemite compatible. You could try another USB port on your mac. How old is that disk? Can you contact the people that sold it to you?



  • by mahmagalhaes,

    mahmagalhaes mahmagalhaes Nov 26, 2014 12:18 AM in response to Lexiepex
    Level 1 (0 points)
    Nov 26, 2014 12:18 AM in response to Lexiepex

    Hi Lex!

     

    I've upgraded RAM to 8gb and it made a huge difference. I also uninstalled Toast as that is the only way I found to get rid of the Roxio remnants. Right now I have only one external disk connected (WD) and the computer is running smoothly.

     

    Here is my new report:

     

    EtreCheck version: 2.0.11 (98)

    Report generated November 26, 2014 at 3:04:17 AM EST

     

    Hardware Information: ℹ️

        MacBook (13-inch, Late 2009) (Verified)

        MacBook - model: MacBook6,1

        1 2.26 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10.1 (14B25) - Uptime: 9:11:56

     

    Disk Information: ℹ️

        Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

        S.M.A.R.T. Status: Verified

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (53.15 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

        Western Digital My Passport 0748 2 TB

            S.M.A.R.T. Status: Verified

            EFI (disk2s1) <not mounted> : 210 MB

            2TB Portable External Drive (disk2s2) /Volumes/2TB Portable External Drive : 2.00 TB (614.46 GB free)

        Apple Inc. Built-in iSight

        Apple Inc. iPhone

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /System/Library/Extensions

        [not loaded]    com.cy.iokit.Morpheus (1.4) Support

     

    Launch Daemons: ℹ️

        [failed]    com.adobe.fpsaud.plist Support

        [loaded]    com.microsoft.office.licensing.helper.plist Support

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist Support

        [loaded]    com.google.keystone.agent.plist Support

        [loaded]    com.spotify.webhelper.plist Support

     

    User Login Items: ℹ️

        AdobeResourceSynchronizer    ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Internet Plug-ins: ℹ️

        Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

        FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

        Default Browser: Version: 600 - SDK 10.10

        Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

        Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

        QuickTime Plugin: Version: 7.7.3

        OfficeLiveBrowserPlugin: Version: 12.2.6 Support

        Google Earth Web Plug-in: Version: 7.1 Support

        SharePointBrowserPlugin: Version: 14.0.0 Support

        iPhotoPhotocast: Version: 7.0

     

    User Internet Plug-ins: ℹ️

        fbplugin_1_0_1: Version: (null) Support

        fbplugin_1_0_3: Version: (null) Support

     

    3rd Party Preference Panes: ℹ️

        Flash Player  Support

        Flip4Mac WMV  Support

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.20 GB Disk used: 196.05 GB

            2TB Portable External Drive: Disk size: 2.00 TB Disk used: 1.39 TB

        Destinations:

            1TB WD [Local]

            Total size: 999.86 GB

            Total number of backups: 20

            Oldest backup: 2014-06-10 18:41:11 +0000

            Last backup: 2014-11-25 10:52:06 +0000

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 1.58 TB X 3)

     

    Top Processes by CPU: ℹ️

            98%    iTunes

            31%    mtmd

             8%    mds

             8%    iPhoto

             8%    mds_stores

     

    Top Processes by Memory: ℹ️

        1.45 GB    iPhoto

        1.35 GB    iTunes

        924 MB    com.apple.MediaLibraryService

        314 MB    firefox

        258 MB    Image Capture Extension

     

    Virtual Memory Information: ℹ️

        25 MB    Free RAM

        3.22 GB    Active RAM

        3.20 GB    Inactive RAM

        964 MB    Wired RAM

        140.21 GB    Page-ins

        547 MB    Page-outs

     

    I think this is good for now... You helped me immensely!

    Thank you sooooooo much!!!

     

    Marcela

  • by Lexiepex,

    Lexiepex Lexiepex Nov 26, 2014 12:40 AM in response to mahmagalhaes
    Level 6 (10,536 points)
    Mac OS X
    Nov 26, 2014 12:40 AM in response to mahmagalhaes

    This looks OK.

    I recommend still one treatment:

    Take both entries out in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath. Then restart.

    this prevents these apps running all the time, you should start Reader by hand.

    The other one, AdobeResourceSynchronizer should never run, it is crap.

    Note:

    'Preview' in Yosemite is even better as in Mavericks. Is there a real need for Adobe Reader?.

    Lex