Why i couldn't complete my purchase

If you are also getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag

- click on the Contact Support at the bottom of the left-hand column

- click on Contact iTunes Store Support on the right-hand side of the page

- then Purchases, Billing & Redemption

Have iTunes Support replied to you and said that it should now work ?

Have you contacted iTunes Support via the link that I gave in my first reply ? Have they replied to you ? If they have and they've told you that the problem should be fixed then have you tried logging out and back into your account on the device/computer that you are using ?

When you contact iTunes Support you will get an automated reply e.g. the last time I contacted them I got :

We'll be in touch.

An iTunes Store representative will review your request and should send you a personal response within 48 hours

Is that what you've had, or have you now had the 'proper' reply from them ? If you have, and you've done what the email said and you are still getting the message to contact iTunes Support then you try doing so again - we are fellow users, we won't know why you are getting the 'contact' message

That is just the automated response - it says that they need to look into it and that you should get a reply within 48 hours

Have you had a follow-up reply from iTunes Support saying that it should now be fixed ?

We are fellow users here on these forums, we can't fix it.