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My 2012 Mac Mini has been giving me problems lately, especially when using any given web browser. When I'm using YouTube for 10-15 min., the computer crashes and restarts. This has happened with other browsers such as Firefox and Chrome. How can I fix this?
Mac mini, OS X Mavericks (10.9.1)
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
Sat Nov 1 18:55:21 2014
*** Panic Report ***
panic(cpu 3 caller 0xffffff8007a1e80a): Kernel trap at 0xffffff800794db23, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff8008dd5030, CR3: 0x000000024c1b0017, CR4: 0x00000000000626e0
RAX: 0x0000000000000000, RBX: 0xffffff8008dd5000, RCX: 0xffffff8007f6b01c, RDX: 0x0000000000009004
RSP: 0xffffff8108e03d70, RBP: 0xffffff8108e03db0, RSI: 0x0000014009000100, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0xffffff801cf78200, R10: 0x0000000000000000, R11: 0x00000000000000a2
R12: 0x0000000000000005, R13: 0xffffff801cf782a0, R14: 0x0000000000000000, R15: 0xffffff801d2b3700
RFL: 0x0000000000010086, RIP: 0xffffff800794db23, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff8008dd5030, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff8108e03a20 : 0xffffff800793a811
0xffffff8108e03aa0 : 0xffffff8007a1e80a
0xffffff8108e03c60 : 0xffffff8007a3a443
0xffffff8108e03c80 : 0xffffff800794db23
0xffffff8108e03db0 : 0xffffff8007927108
0xffffff8108e03df0 : 0xffffff8007926ffd
0xffffff8108e03e40 : 0xffffff8007923767
0xffffff8108e03e90 : 0xffffff8007933e8d
0xffffff8108e03f10 : 0xffffff8007a0a142
0xffffff8108e03fb0 : 0xffffff8007a3ac66
BSD process name corresponding to current thread: securityd
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000007600000
Kernel text base: 0xffffff8007800000
__HIB text base: 0xffffff8007700000
System model name: Macmini5,1 (Mac-8ED6AF5B48C039E1)
System uptime in nanoseconds: 33030977922039
last loaded kext at 30739470909296: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f89fe8000, size 20480)
last unloaded kext at 30799501276814: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f89fe8000, size 16384)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AGPM 100.14.37
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleMikeyDriver 266.5
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleAHCIPo
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: Mac mini, Apple Inc., 25.1
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: Hub
USB Device: Apple Optical USB Mouse
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Model: Macmini5,1, BootROM MM51.0077.B10, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.76f0
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
That panic report is dated Nov. 1. Is there none more recent?
Sat Nov 15 15:36:11 2014
*** Panic Report ***
panic(cpu 2 caller 0xffffff8028c1e80a): Kernel trap at 0xffffff8028e8e6c9, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff0f4138cce0, CR3: 0x000000002b96a000, CR4: 0x00000000000626e0
RAX: 0x0000000000000004, RBX: 0xffffff8133203f50, RCX: 0x000000000000050d, RDX: 0x000000000000050e
RSP: 0xffffff8133203e90, RBP: 0xffffff8133203f00, RSI: 0x0044b82fa09b5a53, RDI: 0xffffff803ab3c9a0
R8: 0x0000000000000004, R9: 0xffffff803aa9f770, R10: 0x00001985f14c6cae, R11: 0x00001985f0b3e06e
R12: 0x0000000000000084, R13: 0x0000000000000004, R14: 0xffffff0f4138cce0, R15: 0xffffff0f4138cce0
RFL: 0x0000000000010282, RIP: 0xffffff8028e8e6c9, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff0f4138cce0, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff8133203b40 : 0xffffff8028b3a811
0xffffff8133203bc0 : 0xffffff8028c1e80a
0xffffff8133203d80 : 0xffffff8028c3a443
0xffffff8133203da0 : 0xffffff8028e8e6c9
0xffffff8133203f00 : 0xffffff8028b6be13
0xffffff8133203fb0 : 0xffffff8028c192c7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000028800000
Kernel text base: 0xffffff8028a00000
__HIB text base: 0xffffff8028900000
System model name: Macmini5,1 (Mac-8ED6AF5B48C039E1)
System uptime in nanoseconds: 28063059759684
last loaded kext at 6743399848797: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fab1d7000, size 20480)
last unloaded kext at 6803432322502: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fab1d7000, size 16384)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: Mac mini, Apple Inc., 25.1
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020
USB Device: Hub
USB Device: Apple Optical USB Mouse
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Model: Macmini5,1, BootROM MM51.0077.B10, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.76f0
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
That type of panic is often caused by a memory fault. I suggest you remove one of the aftermarket memory modules you installed and test. Then switch and test again.
Ok. Just to clarify, that means I'd have to open the computer, right?
Yes. It's very easy to do on that model. See the user guide.
Ah, your cpu is broken. You should attempt to instal a program off of the App Store to clear your hard drive of pointless files. That shoils Haley clear things up. Also if that does not work, get a new computer
Hi Linc,
I am having the same problem as Gallo14 describes - Mac mini (Late 2012) crashes about once per day. I also have upgraded the RAM with non-Apple OEM modules. What in the Gallo14's panic report suggests that they are having memory troubles? And mightI be having the same issue? Here's the panic report from my last crash.
Thanks,
Frank
Sat Jul 18 16:58:52 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff802be17cc2): Kernel trap at 0xffffff802bd90718, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000005d01b50f21e, CR3: 0x000000033daee05c, CR4: 0x00000000001626e0
RAX: 0x0000000000000009, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x000000007fbf7d6f
RSP: 0xffffff8214673d10, RBP: 0xffffff8214673d10, RSI: 0x7abfe1677413c47b, RDI: 0xffffff8061826300
R8: 0xffffff80543f4860, R9: 0x0000000000000000, R10: 0x00007fec7481f5e0, R11: 0x000000001f2486b5
R12: 0x0000000000009000, R13: 0x0000000000000000, R14: 0x0000000040000800, R15: 0xffffff80545e65a0
RFL: 0x0000000000010246, RIP: 0xffffff802bd90718, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x000005d01b50f21e, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff820a075e10 : 0xffffff802bd2bda1
0xffffff820a075e90 : 0xffffff802be17cc2
0xffffff820a076050 : 0xffffff802be34b73
0xffffff820a076070 : 0xffffff802bd90718
0xffffff8214673d10 : 0xffffff802bd9949c
0xffffff8214673f20 : 0xffffff802be18224
0xffffff8214673fb0 : 0xffffff802be34a85
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
14D136
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide: 0x000000002ba00000
Kernel text base: 0xffffff802bc00000
__HIB text base: 0xffffff802bb00000
System model name: Macmini6,2 (Mac-F65AE981FFA204ED)
System uptime in nanoseconds: 13390539926258
last loaded kext at 243186400839: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fae558000, size 69632)
last unloaded kext at 304014020232: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fae558000, size 61440)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.19.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.18
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleMikeyDriver 272.18
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleUSBDisplays 372.1
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleSDXC 1.6.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
com.apple.driver.AppleMultitouchDriver 263.9.1
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97.4
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBAudio 295.23
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOUSBHIDDriverPM 710.4.7
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: Macmini6,2, BootROM MM61.0106.B04, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.8f1
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@196,0,2
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: Hub
USB Device: Hub
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
USB Device: Hub
USB Device: SCX-4300 Series
USB Device: Apple Thunderbolt Display
USB Device: FaceTime HD Camera (Display)
USB Device: Display Audio
Thunderbolt Bus: Mac mini, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2
2012 Mac Mini with OS Yosemite continuously crashing.
