Shelby428
Level 1 (0 points)

Q: IPAD hangs on V8 firmware update

Like many people around the world I purchased an IPAD 2 with 3G support and we have
happily used the IPAD regularly with all manner of apps

from iTunes. To keep the IPAD in tip top condition we have kept the IPAD up to
date and have backed up the device whenever the IPAD was updated.

  

Our troubles started recently when we found the 3G had stopped working after a
version 7 update. There was not error code, the IPAD

would just say 3g service unavailable please connect to ITunes. At this stage
the IPAD was usable in normal mode.

 

When we connected to iTunes we received a message on iTunes that a version 8 update was
available. Checking that my iPad was compatible with

the update we proceeded to back-up the IPad and install the update.

  

So two thirds of the way through the update fails with an unknown error. Seeing the
error we clicked ok and attempted to install the

update again only to get another message to tell us the device was unknown and
we needed to recover the IPAD.

 

 

Since that day we have tried to recover the IPAD 2 with 3g  with a host of
different methods. i.e.

 

  


Recovery and update through
     iTunes.


Manual install using
     downloaded latest ipsw.


Install using DFU mode


Reinstall trying 7.12 up to
     latest version.

 

 

We have tried going back to the Apple NO SUPPORT counter at the apple store and advised
the IPAD was working well before the update. Their approach is to try the
update the IPAD using iTunes and when it hangs they tell me I have a hardware
issue despite not seeing any hardware error codes.

 

I am certain if there was a hardware issue I would get a error code at
the verification stage of the ipad just would not post 

iPad 2, iOS 7.1.1

Posted on Nov 15, 2014 9:25 PM

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Shelby428

Q: IPAD hangs on V8 firmware update

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  • Helpful answers

  • by Star Traveler,

    Star Traveler Star Traveler Nov 15, 2014 9:33 PM in response to Shelby428
    Level 4 (1,612 points)
    Apple TV
    Nov 15, 2014 9:33 PM in response to Shelby428

    Here's a procedure that a lot of iPad users have done to fix their problems. You might try it.

     

    Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!

     

    First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.

     

    Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.

     

    On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.

     

    This is a troubleshooting methodology that you are going through. See it through to the end.

     

    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

    https://support.apple.com/kb/HT5262

     

    Back up and Restore your iOS Device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    iTunes: About iOS Backups

    http://support.apple.com/kb/ht4946

     

    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

    http://support.apple.com/kb/ht4946

     

    iOS: Troubleshooting Encrypted Backups

    http://support.apple.com/kb/TS5162

     

    Use iTunes to Restore your iOS Device to Factory Settings

    http://support.apple.com/kb/ht1414