Q: Adobe Illustrator CS6 crashes when I "Save As"

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

          SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

          View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Hello-

I hope this is the correct place, format, etc.

Illustrator keeps crashing when I try to 'save to' a different location than whatever the default happens to be.

I tried trashing preferences, uninstalling, disabling all user fonts...to no avail.

Please help!

Thanks so much for your time.

1/21/15 4:40:47.126 PM Adobe Illustrator[588]: 6   Adobe Illustrator                   0x0011265e _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStr ingERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 1005154

Process:               Adobe Illustrator [546]

Path:                  /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:            com.adobe.illustrator

Responsible:           Adobe Illustrator [546]

    __IMPORT               000000000c433000-000000000c434000 [    4K] rwx/rwx SM=PRV  /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

--> __LINKEDIT             000000000c434000-000000000c43a000 [   24K] r--/rwx SM=COW  /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

69  com.adobe.illustrator         0x006d1357 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3674951

70  com.adobe.illustrator         0x006ce468 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3662936

71  com.adobe.illustrator         0x006cec82 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3665010

72  com.adobe.illustrator         0x0009d879 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 526461

73  com.adobe.illustrator         0x0009ed27 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 531755

74  com.adobe.illustrator         0x000a2a31 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 547381

75  com.adobe.illustrator         0x00078408 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 373772

76  com.adobe.illustrator         0x00585e25 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2317845

77  com.adobe.illustrator         0x003442e6 AWS_CUI_SaveAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 139182

78  com.adobe.illustrator         0x005fe08b AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2809979

79  com.adobe.illustrator         0x0013ff2a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1191726

101 com.adobe.illustrator         0x000aaca0 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 580772

112 com.adobe.illustrator         0x000aafa1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 581541

113 com.adobe.illustrator         0x00112f9c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007520

114 com.adobe.illustrator         0x000d412a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870

115 com.adobe.illustrator         0x00003316 0x1000 + 8982

2   com.adobe.illustrator.plugins.AISaveForWeb 0x15a198bb CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106329

3   com.adobe.illustrator.plugins.AISaveForWeb 0x15a14303 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 84385

4   com.adobe.illustrator.plugins.AISaveForWeb 0x15a199c8 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106598

2   com.adobe.illustrator.plugins.Scripting Support 0x119d394b PluginMain + 447467

3   com.adobe.illustrator.plugins.Scripting Support 0x119b5b23 PluginMain + 325059

4   com.adobe.illustrator.plugins.Scripting Support 0x119d3a58 PluginMain + 447736

1   com.adobe.illustrator         0x00677ef4 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3309284

2   com.adobe.illustrator         0x006790d9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313865

3   com.adobe.illustrator         0x006792a9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329

1   com.adobe.illustrator         0x00677ef4 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3309284

2   com.adobe.illustrator         0x006790d9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313865

3   com.adobe.illustrator         0x006792a9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329

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0x1df2000 -  0x1e2efff +AdobeARE (1) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE

0x1e38000 -  0x1e5eff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/A dobeAXE8SharedExpat

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0x1e97000 -  0x1eb8ff7 +AdobeBIBUtils (1) <1B33B3A5-2460-EDE8-C54F-16C0335C613D> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIB Utils

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Hi ohjenny,

did you ever find a resolution for this? I have the exact same problem running CS5 on my new macbook pro retina. As soon as I change the save destination when I go to save, it locks for a second, then crashes, and I get a huge error report just like you posted above. Driving me nuts! I've removed all the 3rd party fonts and plugins, with no change. would love any advice you've found! mike goffman at gmail dot com, thanks.

are you saving to an external device? Have you tried different destination folders or does it indiscriminately crash when the dialog comes up?

It crashes when I go to "save" for the first time, or if I do a "save as" instead, and I change the destination folder in the box marked "where". As soon as I change the destination folder, for example, I change the destination from a default folder to a different folder, or change destination to the desktop as I usually like to do, it immediately crashes and all work is lost. If I just save to the folder that it selected by default, it has no problems. But it's a bit of a pain to stay organized if I have to save all my files in one folder, then later go back in manually and place the .ai files into their proper folders in order to maintain organization at work.

I'm not saving to an external device, just my internal solid state 512GB hard drive off my brand new $2000 Macbook pro retina which has been giving me more problems than I care to admit. I've tried saving to many different folders and the desktop. I've restored preferences, gotten rid of 3rd party fonts and plugins, no luck yet though.

Do you think CS5 is too 'old' for OSX?

Adobe stopped supporting both CS5 and CS6 but people didn't exactly run to upgrade to CC

a few things I can think of:

Repair drive permissions

About Disk Utility's Repair Disk Permissions feature - Apple Support

Have you reset the preferences in Illustrator? It needs to be done from the actual program icon, not the shortcut in your dock or desktop or an alias

Press and hold Option+Command+Shift as you start Illustrator

this will reset the location of all your panels and windows and presets in Illustrator.

Ok, as crazy as this sounds someone on another forum mentioned changing the time zone on the mac, then changing it back.

A save file does need a time stamp, that was the harebrained connection I thought of but have not had an instance where I could put it to the test. The metadata in an Adobe file is more than needed for the most complicated of space launches, who knows what other info it wants from the OS before it writes the file?

Hi Jimmy,

Thanks for you fast responses. I tried everything you suggested, still no luck. I did try changing the time yesterday too, but I just went in and changed my time zone, is that all I need to do? If that's really a problem, I can try more, maybe I didn't do it right. I do currently live in China, and keep my Mac on that time zone, but I'm from the US. I often have to use VPN's to get online, not sure if that has anything to do with it. Like many of the others who tried that solution, I'm really failing to see how changing the time zone could influence a powerful program such as Illustrator, but I guess anything is worth a shot, so thanks for your explanation. Do I need to reset my location settings completely or just change my time zone as I already tried? Right now my Mac is on China time, and even with my VPN on (which connects to the US) it still reads my current location to be in China which is all one time zone, massive as it is.

Anyways, when it crashes, I get this, followed by many lines of nonsensical (nonsensical to me at least) code which I didn't include:

Process:               Adobe Illustrator [512]

Path:                  /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:            com.adobe.illustrator

Version:               399 (15.0.0)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Illustrator [512]

User ID:               501

Date/Time:             2015-05-29 07:58:42.284 +0800

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

(I erased UID)

Time Awake Since Boot: 1000 seconds

Crashed Thread:        25  CVDisplayLink

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000000ff

VM Regions Near 0xff:

-->

    __TEXT                 0000000000001000-0000000000ff8000 [ 16.0M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

There are two things that stick out to me: Bad access and invalid address, though I have no idea what they could mean. Also at the top of the error report it says that "this will be sent to Apple automatically". Does that indicate a problem with something on my Mac? I was assuming it was an Illustrator problem. Is there any chance I could be running a 32 bit program on a 64 bit machine? Unlikely, that might be more a PC problem.....Thanks again for trying to help, it's greatly appreciated as I'm completely baffled by this.