Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Thunderbolt Display "dead" after firmware upgrade to Version 1.2

Hi,

I just run the Thunderbolt F/W update to 1.2 as offered by the AppStore Update. I have a 2014 MacPro with 2 Displays connected. In good faith I just confirmed to apply the update without much reading the fine print. The F/W update brought the system to a complete standstill. After 2 hours of waiting in the boot screen, I rebooted the system manually (5 secs power button). One of the Thunderbolt displays first just flickered, then decided to completely die. The System report says: unknown device in the Thunderbolt section. The 2nd display hasn't been updated during this procedure.


How can the F/W of the 'dead' display be re-installed? I also tried to connect it to a MacBook pro. Same result. The display is entirely black.


Any help or suggestion is much appreciated. Thanks!

Posted on Nov 16, 2014 8:00 AM

Reply
82 replies

Nov 22, 2014 5:50 AM in response to Outlandish Josh

Not the most appetizing solution to this problem, but once my system froze at the start up trying to install 10.10.1 (2011 Mac Mini and TBD) I decide to restore the system to 10.10. via my backup on my TC. A tedious process but everything was back to normal once it was done. Being a glutton for punishment I tried the 10.10.1 update a few days later and it went smoothly.

Nov 23, 2014 5:49 AM in response to Hans-Uwe Brackel

Well it's incredible but..


I had exactly the same problem and my TB was a brick since the update (made on last tuesday). I lurked into this post while calling support and it smelled very bad.


However as I heard the TB fan going on one second and then off each time I replugged the TB on electricity, I thought it was trying to boot but was failing - so it was not this dead. I decided to keep it plugged for a few days and this morning when waking up I was thrilled: it's back alive!!


So you guys may try to keep it plugged for a time (I waited five days) and maybe it will be back also? It's worth the try if you don't have a guarantee..


Cheers!

Nov 23, 2014 7:12 AM in response to Hans-Uwe Brackel

Count me in for this issue.


Installed the firmware update, machine froze mid way through. Hard reset.


TBD is now completely black. However, the power and peripherals all work - on my MBP. Power, sound, camera all functioning. Sys Info shows the TBD, but the screen is black.


Tried plugging in my girlfriends older Macbook - nothing at all. Power worked, but no display, no TBD in Sys Info, no peripherals.


My warranty is expired, and I have no desire to pay $30 to tell Apple on the phone that they bricked my TBD with the firmware update. Is there a way around this, or am I going to the nearest store?

Nov 29, 2014 1:03 PM in response to brambo67

My Thunderbolt Display was also bricked after installing the 1.2 update, but the technicians at the Apple Store refuse to acknowledge that it was caused by the update and will not cover the repair. My warranty expired about 2 months ago. Unfortunately, I haven't had any luck trying to escalate the issue with Apple phone support. Anyone have suggestions about how to get this covered? Thanks! 🙂

Nov 29, 2014 1:57 PM in response to Carrie cares

I was able to have a conversation with an Apple Support tech. that scheduled an appointment for me to take my TBD into the Apple Store. To my surprise and appreciation my TBD is going to be repaired by Apple at no cost. I recommend you to call Apple support again and hopefully you a different Tech. Explain your situation and kill them with "kindness" . If you go back to the Apple Store - do the same thing! Try not to put the fault on Apple (even though it is!) and work with the tech to find a common situation. Best wishes!

Nov 30, 2014 1:49 PM in response to Hans-Uwe Brackel

Hello, yesterday I did apply the firmware update V1.2 to my 27 inches Thunderbolt Display but now the image on the monitor flickers from time to time and the image shows just like if it would have been affected by static electricity or an electromagnetic field (before anyone asks, NO there is no other electric or electronic device nearby and it was never before, also never before the monitor did suffer from this, actually it was working flawlessly before the update User uploaded file) I am pretty sure this was because of the new firmware 1.2 applied to the monitor and I know for sure I can't downgrade to a previous version so I am pretty worried and mad about this, the monitor is out of warranty... I just hope Apple may be working on a new firmware right now to correct this !!! but I know Thunderbolt Display firmware updates are pretty rare User uploaded file Has anyone experienced something like this ?

Thunderbolt Display "dead" after firmware upgrade to Version 1.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.