Safari quit unexpectedly and won't reopen.

Question

Level 1

8 points

Safari quit unexpectedly and won't reopen.

I was working on my iMac last night and Safari (latest Version 8.0) quit unexpectedly on me. Then never opened ever since. Kindly asking you to please help if you can.

This is what I get when I try to launch Safari:

I have already tried clicking Reopen, and the same window "Safari quit unexpectedly" reopens again. I tried deleting the file (Library > Preferences > com.apple.Safari.plist). Also tried deleting the History file. Neither one did solve the problem. I have also tried holding down the Shift key while opening Safari, it didn't work, it just kept telling me "Safari quit unexpectedly." before Safari even launches. Any idea?

iMac (24-inch Early 2008), OS X Yosemite (10.10), Safari quit unexpectedly

Posted on Nov 16, 2014 10:06 AM

Reply

Answer 1

TheyCallMeCJ Author

Level 1

8 points

Nov 16, 2014 10:34 AM in response to TheyCallMeCJ

This is the full report:

Process: Safari [532]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 8.0 (10600.1.25)

Build Info: WebBrowser-7600001025000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [532]

User ID: 501

Date/Time: 2014-11-16 20:08:43.963 +0300

OS Version: Mac OS X 10.10 (14A389)

Report Version: 11

Anonymous UUID: DB791A0F-0E0D-0B9B-8433-D73F24411182

Time Awake Since Boot: 320 seconds

Crashed Thread: 12

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020

External Modification Warnings:

Thread creation by external task.

VM Regions Near 0x20:

-->

__TEXT 000000010afe0000-000000010afe1000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari

Application Specific Information:

Process Model:

Multiple Web Processes

Thread 0:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fff8bc0bcaa objc_opt::objc_stringhash_t::hash(char const*, unsigned long) const + 882

1 libobjc.A.dylib 0x00007fff8bbf5a1a objc_opt::objc_selopt_t::get(char const*) const + 14

2 libobjc.A.dylib 0x00007fff8bc0b81b __sel_registerName(char const*, int, int) + 55

3 com.apple.QuartzCore 0x00007fff904e8d14 CA::Layer::changed_flags_for_class(objc_class*) + 128

4 com.apple.QuartzCore 0x00007fff904e5d7b CA::Layer::class_state(objc_class*) + 489

5 com.apple.QuartzCore 0x00007fff904e5b44 -[CALayer init] + 102

6 com.apple.AppKit 0x00007fff87cf8018 -[NSVisualEffectView _updateCABackdropLayer] + 130

7 com.apple.AppKit 0x00007fff87cf8300 -[NSVisualEffectView _updateBackdropLayerForBlendingInsideWindow] + 229

8 com.apple.AppKit 0x00007fff87cf938b -[NSVisualEffectView _updateBackdropLayer] + 106

9 com.apple.AppKit 0x00007fff87cfa580 -[NSVisualEffectView updateLayer] + 220

10 com.apple.AppKit 0x00007fff8780a4a3 -[_NSViewBackingLayer display] + 399

11 com.apple.QuartzCore 0x00007fff904f6641 CA::Layer::display_if_needed(CA::Transaction*) + 603

12 com.apple.QuartzCore 0x00007fff904f5d7d CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35

13 com.apple.QuartzCore 0x00007fff904f550e CA::Context::commit_transaction(CA::Transaction*) + 242

14 com.apple.QuartzCore 0x00007fff904f5164 CA::Transaction::commit() + 390

15 com.apple.AppKit 0x00007fff87dc9ce1 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104

16 com.apple.AppKit 0x00007fff8772489e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243

17 com.apple.AppKit 0x00007fff87722de6 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614

18 com.apple.AppKit 0x00007fff8772254c -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477

19 com.apple.AppKit 0x00007fff8795955e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51

20 com.apple.AppKit 0x00007fff87721f7a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45

21 com.apple.AppKit 0x00007fff87959511 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78

22 com.apple.AppKit 0x00007fff8771f895 -[NSWindowTemplate nibInstantiate] + 567

23 com.apple.AppKit 0x00007fff876f488b -[NSIBObjectData instantiateObject:] + 309

24 com.apple.AppKit 0x00007fff87bd6da1 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452

25 com.apple.AppKit 0x00007fff876e9055 loadNib + 384

26 com.apple.AppKit 0x00007fff87c57020 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313

27 com.apple.AppKit 0x00007fff87c5771d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150

28 com.apple.AppKit 0x00007fff879f94ff _NXLoadNib + 196

29 com.apple.AppKit 0x00007fff879f8edf -[NSAlert init] + 95

30 com.apple.AppKit 0x00007fff87a38b43 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131

31 com.apple.AppKit 0x00007fff8770a79d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021

32 com.apple.AppKit 0x00007fff8770a35e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28

33 com.apple.AppKit 0x00007fff8770a2fd -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247

34 com.apple.AppKit 0x00007fff87709fea -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255

35 com.apple.AppKit 0x00007fff87709db9 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561

36 com.apple.AppKit 0x00007fff87709805 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244

37 com.apple.Foundation 0x00007fff8f546458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

38 com.apple.Foundation 0x00007fff8f5462c9 _NSAppleEventManagerGenericHandler + 102

39 com.apple.AE 0x00007fff92ce799c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

40 com.apple.AE 0x00007fff92ce7719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

41 com.apple.AE 0x00007fff92ce7623 aeProcessAppleEvent + 295

42 com.apple.HIToolbox 0x00007fff8e98f37e AEProcessAppleEvent + 56

43 com.apple.AppKit 0x00007fff87705ec6 _DPSNextEvent + 2665

44 com.apple.AppKit 0x00007fff87704fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

45 com.apple.Safari.framework 0x00007fff86ad3f20 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246

46 com.apple.AppKit 0x00007fff876f8f73 -[NSApplication run] + 594

47 com.apple.AppKit 0x00007fff876e4424 NSApplicationMain + 1832

48 libdyld.dylib 0x00007fff8bb325c9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8996122e kevent64 + 10

1 libdispatch.dylib 0x00007fff8ed97a6a _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 6:: WebCore: IconDatabase

0 libsystem_kernel.dylib 0x00007fff89960132 __psynch_cvwait + 10

1 com.apple.WebCore 0x00007fff906aeebb WebCore::IconDatabase::syncThreadMainLoop() + 411

2 com.apple.WebCore 0x00007fff906ac009 WebCore::IconDatabase::iconDatabaseSyncThread() + 361

3 com.apple.JavaScriptCore 0x00007fff8adbca9f ***::wtfThreadEntryPoint(void*) + 15

4 libsystem_pthread.dylib 0x00007fff8d09f2fc _pthread_body + 131

5 libsystem_pthread.dylib 0x00007fff8d09f279 _pthread_start + 176

6 libsystem_pthread.dylib 0x00007fff8d09d4b1 thread_start + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 8:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 9:

0 libsystem_kernel.dylib 0x00007fff89960946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d09d4a1 start_wqthread + 13

Thread 10:: com.apple.CoreAnimation.render-server

0 libsystem_kernel.dylib 0x00007fff8995b52e mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8995a69f mach_msg + 55

2 com.apple.QuartzCore 0x00007fff90509d63 CA::Render::Server::server_thread(void*) + 198

3 com.apple.QuartzCore 0x00007fff90509c96 thread_fun + 25

4 libsystem_pthread.dylib 0x00007fff8d09f2fc _pthread_body + 131

5 libsystem_pthread.dylib 0x00007fff8d09f279 _pthread_start + 176

6 libsystem_pthread.dylib 0x00007fff8d09d4b1 thread_start + 13

Thread 11:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff8995b52e mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8995a69f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff8c351b14 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff8c350fdb __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff8c350838 CFRunLoopRunSpecific + 296

5 com.apple.CFNetwork 0x00007fff8b943e90 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

6 com.apple.Foundation 0x00007fff8f58cb7a __NSThread__main__ + 1345

7 libsystem_pthread.dylib 0x00007fff8d09f2fc _pthread_body + 131

8 libsystem_pthread.dylib 0x00007fff8d09f279 _pthread_start + 176

9 libsystem_pthread.dylib 0x00007fff8d09d4b1 thread_start + 13

Thread 12 Crashed:

0 libsystem_pthread.dylib 0x00007fff8d09d695 _pthread_mutex_lock + 87

1 libsystem_c.dylib 0x00007fff85159b78 vfprintf_l + 28

2 libsystem_c.dylib 0x00007fff85152620 fprintf + 186

3 ??? 0x00000001107e75dc 0 + 4571690460

Thread 12 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00007fff74c9f1d8 rcx: 0x00007fff74c9f1f0 rdx: 0x00000000000000a0

rdi: 0x00007fff74c9f1f0 rsi: 0x00007fff8d09db14 rbp: 0x00000001107e3e30 rsp: 0x00000001107e3db0

r8: 0x00000001107eb000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206

r12: 0x00007fff74c9e6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x00007fff8d09d695 rfl: 0x0000000000010246 cr2: 0x0000000000000020

Logical CPU: 0

Error Code: 0x00000004

Trap Number: 14

Binary Images:

0x10afe0000 - 0x10afe0fff com.apple.Safari (8.0 - 10600.1.25) <CCB419A4-D7C3-3F1C-B293-35543A15602C> /Applications/Safari.app/Contents/MacOS/Safari

0x110573000 - 0x110573fff +cl_kernels (???) <87C5C6C8-CB62-4F93-8399-64CC16811BC3> cl_kernels

0x110582000 - 0x110582ff5 +cl_kernels (???) <8C60F2BD-CC34-4760-B988-A3E296E2CA48> cl_kernels

0x110584000 - 0x11066afef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib

0x7fff62f44000 - 0x7fff62f7a837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld

0x7fff84b37000 - 0x7fff84b67ffb com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x7fff84b68000 - 0x7fff84bb2fff com.apple.DiskManagement (7.0 - 847) <A57A181E-7C50-38F6-BE0A-4F437BB8C45F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement

0x7fff84c02000 - 0x7fff84c98ffb com.apple.CoreMedia (1.0 - 1562.19) <F79E0E9D-4ED1-3ED1-827A-C3C5377DB1D7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x7fff84c99000 - 0x7fff84c99fff com.apple.CoreServices (62 - 62) <9E4577CA-3FC3-300D-AB00-87ADBDDA2E37> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff84d39000 - 0x7fff84ddffff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff84de0000 - 0x7fff84df9ff7 com.apple.CFOpenDirectory (10.10 - 187) <0ECA5D80-A045-3A2C-A60C-E1605F3AB6BD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x7fff84f2f000 - 0x7fff84f45ff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib

0x7fff84f46000 - 0x7fff84f4bfff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff84f4c000 - 0x7fff84fa0fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib

0x7fff84fa1000 - 0x7fff850e5ff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x7fff85115000 - 0x7fff851a1fff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib

0x7fff851a2000 - 0x7fff851ebff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

0x7fff8528e000 - 0x7fff85296ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib

0x7fff85297000 - 0x7fff852a5ff7 com.apple.opengl (11.0.7 - 11.0.7) <B5C4DF85-37BD-3984-98D1-90A5043DA984> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff852a6000 - 0x7fff852a7fff libquit.dylib (182) <62510786-F686-3AC4-B315-D05A4B7A896F> /usr/lib/libquit.dylib

0x7fff852a8000 - 0x7fff852a8ff7 liblaunch.dylib (559.1.22) <8A988924-8BE7-35FE-BF7D-322E90EFE49E> /usr/lib/system/liblaunch.dylib

0x7fff852a9000 - 0x7fff852aaff7 com.apple.AddressBook.ContactsData (9.0 - 1498) <2F7F3C93-9F1E-3E43-851B-F639EF37D552> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a

0x7fff852ab000 - 0x7fff852c2ff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib

0x7fff852c5000 - 0x7fff8533bfe7 libcorecrypto.dylib (233.1.2) <E1789801-3985-3949-B736-6B3378873301> /usr/lib/system/libcorecrypto.dylib

0x7fff85346000 - 0x7fff85386ff7 com.apple.CloudDocs (1.0 - 280.1) <21D7E10A-99EF-34BE-82D7-29A6F1761DE5> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

0x7fff85387000 - 0x7fff853a0fff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff853af000 - 0x7fff85430ff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils

0x7fff85431000 - 0x7fff85573fff libsqlite3.dylib (168) <7B580EB9-9260-35FE-AE2F-276A2C242BAB> /usr/lib/libsqlite3.dylib

0x7fff85595000 - 0x7fff85617fff com.apple.PerformanceAnalysis (1.0 - 1) <2FC0F303-B672-3E64-A978-AB78EAD98395> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

0x7fff85618000 - 0x7fff8565effb libFontRegistry.dylib (134) <01B8034A-45FD-3360-A347-A1896F591363> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff8565f000 - 0x7fff85679ff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x7fff8567a000 - 0x7fff8569fff7 libJPEG.dylib (1231) <35F13BD9-AA92-3510-B5BB-420DA15AE7F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x7fff856a0000 - 0x7fff856a4ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x7fff856a5000 - 0x7fff85b91fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x7fff85b92000 - 0x7fff85c51fff com.apple.backup.framework (1.6 - 1.6) <5C38C168-5E9B-335D-9570-91AF8604BB10> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x7fff85c52000 - 0x7fff85c56fff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x7fff85c71000 - 0x7fff85c99fff libxpc.dylib (559.1.22) <9437C02E-A07B-38C8-91CB-299FAA63083D> /usr/lib/system/libxpc.dylib

0x7fff85c9a000 - 0x7fff85cb4ff7 libextension.dylib (55) <17514AB2-C503-3D49-A725-EBC1140567A6> /usr/lib/libextension.dylib

0x7fff85dce000 - 0x7fff85f2cff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff85f47000 - 0x7fff85fdbfff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x7fff85fdc000 - 0x7fff85fe6ff7 com.apple.NetAuth (5.0 - 5.0) <B9EC5425-D38D-308C-865F-207E0A98BAC7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

0x7fff85fe7000 - 0x7fff85feefff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x7fff85fef000 - 0x7fff86003ff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x7fff86004000 - 0x7fff8603cffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib

0x7fff8603d000 - 0x7fff8603dff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib

0x7fff8603e000 - 0x7fff8603fff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x7fff86044000 - 0x7fff86084ff7 libGLImage.dylib (11.0.7) <7CBCEB4B-D22F-3116-8B28-D1C22D28C69D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x7fff86085000 - 0x7fff860d2ff3 com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7fff860d3000 - 0x7fff8610efff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x7fff86777000 - 0x7fff86783ff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

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0x7fff8f465000 - 0x7fff8f4b1ff7 libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib

0x7fff8f4b2000 - 0x7fff8f523ff7 com.apple.framework.IOKit (2.0.2 - 1050.1.21) <ED3B0B22-AACC-303B-BFC8-20ECD1AF6BA2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff8f524000 - 0x7fff8f852ff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff900f5000 - 0x7fff903a1fff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

0x7fff903cd000 - 0x7fff903cefff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib

0x7fff903cf000 - 0x7fff903cfff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib

0x7fff9041b000 - 0x7fff90423ffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents

0x7fff9042f000 - 0x7fff904c0fff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit

0x7fff904d7000 - 0x7fff904dffff com.apple.xpcobjects (103 - 103) <A202ACEF-7A3D-303E-BB07-29FF49DE279D> /System/Library/PrivateFrameworks/XPCObjects.framework/Versions/A/XPCObjects

0x7fff904e0000 - 0x7fff904e1fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib

0x7fff904e2000 - 0x7fff90692ff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff906a8000 - 0x7fff9164cffb com.apple.WebCore (10600 - 10600.1.25) <EE07107A-A63D-3077-B863-C82C1E80B56D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x7fff9164d000 - 0x7fff91789ffb com.apple.WebKitLegacy (10600 - 10600.1.25) <EE3A7515-AC7B-30D3-A4DC-EB0D36E88E4B> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy. framework/Versions/A/WebKitLegacy

0x7fff9178a000 - 0x7fff917c1ffb com.apple.LDAPFramework (2.4.28 - 194.5) <4CFE8010-CE3F-35EC-90BA-529B74321029> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff917c2000 - 0x7fff917ddff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib

0x7fff917de000 - 0x7fff917e2ff7 com.apple.LoginUICore (3.0 - 3.0) <86C742AF-8F8A-3AD6-AFD3-DEC66815B5C0> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore

0x7fff917e3000 - 0x7fff91bbafe7 com.apple.CoreAUC (211.0.0 - 211.0.0) <C8B2470F-3994-37B8-BE10-6F78667604AC> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x7fff91bbb000 - 0x7fff91cadfff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib

0x7fff91cae000 - 0x7fff91d01ffb libAVFAudio.dylib (118.3) <CC124063-34DF-39E3-921A-2BA3EA8D6F38> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib

0x7fff91d02000 - 0x7fff91d09fff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/Networ kStatistics

0x7fff91d0a000 - 0x7fff91d58fff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib

0x7fff91d59000 - 0x7fff91d5bfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

0x7fff92086000 - 0x7fff920b1fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib

0x7fff920b2000 - 0x7fff9215aff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit

0x7fff9215b000 - 0x7fff9215dfff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth

0x7fff9215e000 - 0x7fff92169fdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x7fff9216a000 - 0x7fff92186ff7 com.apple.pluginkit.framework (1.0 - 1) <566FECEA-620F-3E70-8B87-C69A4486811F> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit

0x7fff92194000 - 0x7fff921d6fff com.apple.sociald.Social (87 - 87) <A32F7CCA-6D52-3F4E-8779-548E07A84738> /System/Library/Frameworks/Social.framework/Versions/A/Social

0x7fff921d7000 - 0x7fff921f6fff com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet

0x7fff922a3000 - 0x7fff92557ff7 com.apple.WebKit (10600 - 10600.1.25) <84496A10-D8E5-3E8C-93B1-98D5AE790922> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff92558000 - 0x7fff9256dff7 com.apple.AppContainer (4.0 - 238) <9481F305-359A-33E6-93F1-89A25FA14E00> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r

0x7fff9256e000 - 0x7fff9256ffff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib

0x7fff92570000 - 0x7fff926fefff libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x7fff9273c000 - 0x7fff92b6cfff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

0x7fff92cd4000 - 0x7fff92cd9ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib

0x7fff92cda000 - 0x7fff92d39ff3 com.apple.AE (681 - 681) <7F544183-A515-31A8-B45F-89A167F56216> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff92d3a000 - 0x7fff92d73fff com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport

0x7fff92d74000 - 0x7fff92e57fff libcrypto.0.9.8.dylib (52) <7208EEE2-C090-383E-AADD-7E1BD1321BEC> /usr/lib/libcrypto.0.9.8.dylib

0x7fff92e58000 - 0x7fff931c3fff com.apple.VideoToolbox (1.0 - 1562.19) <C08228FE-FA1E-394C-98CB-2AFD8E566C3F> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

0x7fff931c4000 - 0x7fff931cfff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib

0x7fff931d0000 - 0x7fff93200fff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib

0x7fff93201000 - 0x7fff9360eff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff9368d000 - 0x7fff9368ffff libsystem_configuration.dylib (699.1.5) <9FBA1CE4-97D0-347E-A443-93ED94512E92> /usr/lib/system/libsystem_configuration.dylib

0x7fff9402c000 - 0x7fff940bdfff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate

0x7fff940be000 - 0x7fff940cbfff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore

0x7fff940cc000 - 0x7fff940d0fff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib

0x7fff940d3000 - 0x7fff940d7fff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib

0x7fff940d8000 - 0x7fff9452bfc7 com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x7fff94536000 - 0x7fff94563fff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 2

thread_create: 1

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 269

thread_create: 10

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=256.2M resident=129.5M(51%) swapped_out_or_unallocated=126.7M(49%)

Writable regions: Total=1.1G written=6456K(1%) resident=9900K(1%) swapped_out=0K(0%) unallocated=1.1G(99%)

REGION TYPE VIRTUAL

=========== =======

Activity Tracing 2048K

CG backing stores 336K

CG image 12K

CG shared images 208K

CoreImage 8K

JS JIT generated code 8K

JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)

Kernel Alloc Once 8K

MALLOC 36.6M

MALLOC (admin) 32K

Memory Tag 242 12K

Memory Tag 251 24K

OpenCL 16K

SQLite page cache 896K

STACK GUARD 56.0M

Stack 13.1M

VM_ALLOCATE 17.2M

WebKit Malloc 1032K

__DATA 26.3M

__IMAGE 528K

__LINKEDIT 70.2M

__TEXT 186.0M

__UNICODE 544K

mapped file 59.4M

shared memory 4K

=========== =======

TOTAL 1.5G

TOTAL, minus reserved VM space 470.4M

Reply

Answer 2

Linc Davis

Level 10

209,547 points

Nov 16, 2014 2:30 PM in response to TheyCallMeCJ

You may have installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)

Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data before proceeding.

Step 1

Triple-click anywhere in the line below on this page to select it:

/Library/Frameworks/GenieoExtra.framework

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.

If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.

Move each of these items to the Trash in the same way:

/Applications/Genieo.app

/Applications/Reset Search.app

/Applications/Uninstall Genieo.app

/Library/LaunchAgents/com.genieo.completer.update.plist

/Library/LaunchAgents/com.genieo.engine.plist

/Library/LaunchAgents/com.genieoinnovation.macextension.plist

/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist

/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

/usr/lib/libgenkit.dylib

/usr/lib/libgenkitsa.dylib

/usr/lib/libimckit.dylib

/usr/lib/libimckitsa.dylib

~/Library/Application Support/com.genieoinnovation.Installer

~/Library/LaunchAgents/com.genieo.completer.download.plist

~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist

~/Library/LaunchAgents/com.genieo.completer.update.plist

If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

Restart and empty the Trash. Don't try to empty the Trash until you have restarted.

Step 2

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.

Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.

You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.

Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

Reply

Answer 3

TheyCallMeCJ Author

Level 1

8 points

Nov 16, 2014 9:59 PM in response to Linc Davis

Hi Linc,

Thank you very much for your kind help.

I have managed to navigate to, and delete, some of the folders you have referred to; whereas the other folders have given me the message (The folder can't be found.) as you have mentioned.

As for now, this has successfully fixed the issue, and Safari is now working fully and fine.

I deleted all the extensions I have previously installed as I do not "need" them --- especially if some of them are going to be causing troubles.

I am now 85% certain that what caused all this fuss is an extension called "Adblock". Unfortunately I do not recall the site where I downloaded this extension from. But please be aware of this extension, and if anyone else is reading this reply, do NOT download any extension that isn't from the official Apple website.

By the way, is there anything else I should do afterwards to completely make sure my iMac is now 100% clean and virus-free?

Again, thank you for saving my job, Linc.

Reply

Answer 4

Nov 16, 2014 9:57 PM in response to TheyCallMeCJ

Adblock is a legitimate extension, but you may have downloaded a phony copy of it that bundled Genieo in it.

Reply

Answer 5

Linc Davis

Level 10

209,547 points

Nov 16, 2014 10:04 PM in response to TheyCallMeCJ

An adware infection is always obvious, so if you're not seeing excessive ads, you don't have one. To prevent a recurrence, see below.

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it.

The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.

OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."

The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.

The following caveats apply to XProtect:

☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.

☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.

As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.

3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)

Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

☞ It can easily be disabled or overridden by the user.

☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.

☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.

Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.

For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.

4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is foremost a problem of human behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.

The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.

Software from an untrustworthy source

☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.

☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.

☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."

☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.

Software that is plainly illegal or does something illegal

☞ High-priced commercial software such as Photoshop is "cracked" or "free."

☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.

Conditional or unsolicited offers from strangers

☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)

☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.

☞ You win a prize in a contest you never entered.

☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.

☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.

☞ Anything online that you would expect to pay for is "free."

Unexpected events

☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.

☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.

☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.

☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.

I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.

6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.

Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.

Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.

Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.

Why shouldn't you use commercial AV products?

☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.

☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.

☞ By modifying the operating system, the software may also create weaknessesthat could be exploited by malware attackers.

☞ Most importantly, a false sense of security is dangerous.

8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.

An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.

Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:

London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.

The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.

9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.