Retina 5K - AMD Boot Camp Driver failure

I would like to begin a discussion of the Boot Camp Drivers for the AMD video card in the stock Retina 5K iMac. There is a thread that demonstrates what appears to be a successful install of the drivers, and a thread that demonstrates a non-successful install.

A non-sucessful install looks like this:

The drivers tab indicates that driver version 14.200.1002.1002 is installed.

This is the stock Boot camp driver install. The latest beta Catalyst drivers from the AMD website will also return the same results.

I have had conversations with Apple support and it seems there is no official support for Boot Camp after install. They have no useful information beyond blaming Microsoft and/or AMD and acknowledging that there are threads at Apple communities that confirm people are having this issue.

For those of you with the Retina 5K, can you get the AMD Boot Camp drivers to function? If so, what did you do to make it work?

Can you list your specific hardware load out?

I am not concerned about true 5K support in Windows, that is not the issue at this point. The issue is that the AMD Boot Camp drivers will install, but Windows refuses to load them and returns a 'code 43' error.

Retina 5K - 3.5GHz i5, 8GB ram, AMD Radeon R9 M290X 2048MB

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10)

Posted on Nov 16, 2014 11:07 AM

217 replies

Loner T

Level 9

59,536 points

Dec 29, 2015 12:57 PM in response to aliensporebomb

Are you installing the individual driver or running the setup.exe form the Bootcamp folder?

Dec 29, 2015 1:11 PM in response to Loner T

As recommended I was in device manager and right clicked on install and pointed to the AMD drivers in the folder downloaded by brigadier.

I will try running the setup in the bootcamp folder if you like.

Loner T

Level 9

59,536 points

Dec 29, 2015 1:37 PM in response to aliensporebomb

1. Did you point to a specific .inf file? If yes, which one?

2. You can try the setup.exe, but you should create a Windows System Restore point first.

Dec 29, 2015 3:41 PM in response to Loner T

I've tried c:\users\Todd\Downloads\Bootcamp-031-13951\BootCamp\Drivers\Display\WT6A_INF

In that subdirectory there is a folder B295223

Two driver files: C0295241 and **295241

Hope that helps. I'll hold off on using the setup until I know these were the correct area to pull from or not.

The error isn't that the driver is bad or error 43 but that the driver selected for this device does not support this version of windows (Windows 10).

Update: created a restore point and attempted setup. Claims that I tried to use a version of boot camp not intended for this computer model.

Loner T

Level 9

59,536 points

Dec 29, 2015 5:20 PM in response to aliensporebomb

The setup.exe in the Bootcamp folder will not work. Use the one in the AMD folder.

Dec 29, 2015 6:43 PM in response to Loner T

Peculiar:

This PC -> Downloads -> Bootcamp-0131-13951 -> BootCamp -> Drivers -> AMD -> AMDGraphics Setup.exe

It installs seemingly just fine. No problems.

But nothing happens. The version on the Boot Camp USB drive that gives the Error 43 prompts for a reboot at the end of the install.

This one ends with no errors and Device Manager shows "Microsoft Basic Display Adapter."

There is no prompting for a reboot with this one (the one downloaded via Brigadier).

Rebooting Device Manager shows the same. "Microsoft Basic Display Adapter."

I've got to be overlooking something.

Do you have any more ideas?

Loner T

Level 9

59,536 points

Dec 29, 2015 6:57 PM in response to aliensporebomb

Can you clean up the driver store using pnputil and test?

Dec 29, 2015 7:48 PM in response to Loner T

Attempting to remove oem0.inf and oem13.inf.

Stand by.

Loner T

Level 9

59,536 points

Dec 29, 2015 7:57 PM in response to aliensporebomb

You may need to boot in Windows Safe mode and try to clean up the driver store. You can also switch to the Generic Adapter and then try it.

Dec 30, 2015 6:45 PM in response to Loner T

I was able to remove the items from the driver store.

This time I installed the AMD package again and this time it completed but with warnings that was basically displayed no error message:

Again, I haven't rebooted but it still says "Microsoft Basic Display Adapter" in Device manager.

I will reboot and see if anything changed but let me know what you think.

Thanks.

Hardware information

Name	AMD Radeon Graphics
Manufacturer	Advanced Micro Devices, Inc.
Device ID	0x6810
Vendor ID	0x1002
Class Code	0x030000
Revision ID	0x00
Subsystem ID	0x0138
Subsystem vendor ID	0x106b
Other hardware

Existing packages

Packages for install
AMD Problem Report Wizard

Final Status:	Success
Version of Item:	8.0.916.0
Size:	20 Mbytes

HDMI Audio Driver

Final Status:	Success
Version of Item:	10.0.0.01
Size:	1 Mbytes

AMD Catalyst Install Manager

Final Status:	Success
Version of Item:	8.0.916.0
Size:	20 Mbytes

Other detected devices

Manufacturer	Advanced Micro Devices, Inc.
Device ID	0xaab0
Vendor ID	0x1002
Class Code	0x040300
Revision ID	0x00
Subsystem ID	0xaab0
Subsystem vendor ID	0x0000

Error messages

I have confirmed there are no AMD drivers in the driver store so I am puzzled as to what might be stopping it this time.

Jan 3, 2016 10:08 AM in response to Loner T

Loner T - did you see my response to your initial post from some days ago:

This was what happened - I still do not have functioning video drivers:

Quote:

I was able to remove the items from the driver store.

This time I installed the AMD package again and this time it completed but with warnings that was basically displayed no error message:

Again, I haven't rebooted but it still says "Microsoft Basic Display Adapter" in Device manager.

I will reboot and see if anything changed but let me know what you think.

Thanks.

Hardware information

Name	AMD Radeon Graphics
Manufacturer	Advanced Micro Devices, Inc.
Device ID	0x6810
Vendor ID	0x1002
Class Code	0x030000
Revision ID	0x00
Subsystem ID	0x0138
Subsystem vendor ID	0x106b
Other hardware

Existing packages

Packages for install
AMD Problem Report Wizard

Final Status:	Success
Version of Item:	8.0.916.0
Size:	20 Mbytes

HDMI Audio Driver

Final Status:	Success
Version of Item:	10.0.0.01
Size:	1 Mbytes

AMD Catalyst Install Manager

Final Status:	Success
Version of Item:	8.0.916.0
Size:	20 Mbytes

Other detected devices

Manufacturer	Advanced Micro Devices, Inc.
Device ID	0xaab0
Vendor ID	0x1002
Class Code	0x040300
Revision ID	0x00
Subsystem ID	0xaab0
Subsystem vendor ID	0x0000

Error messages

I have confirmed there are no AMD drivers in the driver store so I am puzzled as to what might be stopping it this time.

Unquote:

Ideas?

Loner T

Level 9

59,536 points

Jan 3, 2016 10:16 AM in response to aliensporebomb

Can you please look at http://www.remkoweijnen.nl/blog/2015/09/21/update-amd-display-driver-under-bootc amp/ ?

Jan 3, 2016 10:49 AM in response to Loner T

Thanks for your prompt respose. I will look that over and report back my results.

sunmetis

Level 1

4 points

Jan 3, 2016 8:21 PM in response to aliensporebomb

It's doesn't works. I don't have problems with the driver installation by the recommanded method :

Delete drivers. Windows update.

The drives is installed. The device is stopped.

Loner T

Level 9

59,536 points

Jan 4, 2016 3:41 AM in response to sunmetis

You may want to enable device driver debugging and collect logs.

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Retina 5K - AMD Boot Camp Driver failure