Novelty Condom
Level 1 (1 points)

Q: Retina 5K - AMD Boot Camp Driver failure

I would like to begin a discussion of the Boot Camp Drivers for the AMD video card in the stock Retina 5K iMac.  There is a thread that demonstrates what appears to be a successful install of the drivers, and a thread that demonstrates a non-successful install.

 

A non-sucessful install looks like this:

ATI-bootcamp.JPG

The drivers tab indicates that driver version 14.200.1002.1002 is installed.

 

This is the stock Boot camp driver install.  The latest beta Catalyst drivers from the AMD website will also return the same results.

 

I have had conversations with Apple support and it seems there is no official support for Boot Camp after install.  They have no useful information beyond blaming Microsoft and/or AMD and acknowledging that there are threads at Apple communities that confirm people are having this issue.

 

For those of you with the Retina 5K, can you get the AMD Boot Camp drivers to function?  If so, what did you do to make it work?

Can you list your specific hardware load out?

 

I am not concerned about true 5K support in Windows, that is not the issue at this point.  The issue is that the AMD Boot Camp drivers will install, but Windows refuses to load them and returns a 'code 43' error.

 

Retina 5K - 3.5GHz i5, 8GB ram, AMD Radeon R9 M290X 2048MB

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10)

Posted on Nov 16, 2014 11:07 AM

by Novelty Condom,Solvedanswer
Novelty Condom Novelty Condom
Level 1 (1 points)
A:

Solved!  Here is the solution. 

 

If you are installing Boot Camp Windows 8, 8.1, 10 (technical preview)  and in the Windows Device Manager you see an error (exclamation mark) next to the Display Adapter entry, and on the properties page a "Code 43" error is displayed, then the drivers provided by Boot Camp have failed to load and Windows is using a basic display driver that will not take advantage of the 3D acceleration capabilities of the video hardware.  Games, CAD applications, and etc. will not function as expected.  There are no drivers available as of this date that remedy this issue.  I've gone so far as to recompile driver packages and was never able to get past the Code 43 error.

 

The fix:

 

Forget Windows 8, 8.1, 10.  the Code 43 issue is not fixable using these version of Windows.

Install Windows 7.  That's it. Problem solved.  Code 43 did not appear on the first install of Windows 7, but was trivial to replicate when installing any other version.

Installing Windows 7 was more complicated than I counted on.  The basic Windows 7 install disc does not include bluetooth or USB 3.0 drivers. Boot Camp attempts to solve this by slip-streaming those drivers into the install. 

If you have any other USB device plugged into the iMac this slip-stream will fail.  Only your Windows USB and Boot Camp support USB should be plugged in.  In my case I have a USB mouse I prefer over the stock Apple mouse.  This prevented the Bluetooth drivers from activating and I was stuck at the language selection screen of the install with no mouse or keyboard.  Plugging in a wired mouse and keyboard did not solve this issue.  Neither did disabling bluetooth in OSX and trying the install again.

I also encountered an issue where after creating the Boot Camp partition, when the computer would reboot to start the Windows install, I would get a "No bootable device" error and a full computer stop.  If I held down Option when rebooting I could select the Windows USB as the boot device and the install would start, but the needed drivers would not load.  The only way I found to fix this was to reboot into OSX, open Boot Camp Assistant and remove the Windows partition, exit Boot Camp Assistant, open BCA again and recreate the partition, then reboot.  Then do this over and over and over (and over, and over, and over again) until it didn't give me this error.  It took 8 tries for the computer to find the Windows boot drive on its own.  Option, then selecting the Windows USB never worked.  /usr/sbin/bless did not work.  I had to delete the partition and recreate it with BCA, then reboot.

 

There are 192 updates to Windows 7 SP1 with a stock installation.  It took 2.5 hours to complete the updates. I've tested the video hardware before and after the updates and can confirm the Code 43 error is not evident in my Windows 7 Boot Camp install, and 3D hardware and drivers are functioning as expected.

Posted on Dec 31, 2014 7:06 PM

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Novelty Condom

Q: Retina 5K - AMD Boot Camp Driver failure

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  • by Loner T,

    Loner T Loner T Dec 25, 2015 8:38 AM in response to sunmetis
    Level 7 (24,800 points)
    Safari
    Dec 25, 2015 8:38 AM in response to sunmetis

    Can you check Product Version in Bootcamp.xml file? It will look similar to the following. You should be using 6.0.6237 or higher .

     

      <ProductManufacturer>Apple Inc.</ProductManufacturer>

      <ProductVersion>5.0.5033</ProductVersion>

    <ProductCode>{FA2B2C2A-EA41-495A-9308-60726125D562}</ProductCode>

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 8:47 AM in response to sunmetis
    Level 1 (4 points)
    Dec 25, 2015 8:47 AM in response to sunmetis

    ok now testing this version :

    original driver uninstalled

    Screen Shot 12-25-15 at 12.44 PM.PNG

  • by Loner T,

    Loner T Loner T Dec 25, 2015 10:09 AM in response to sunmetis
    Level 7 (24,800 points)
    Safari
    Dec 25, 2015 10:09 AM in response to sunmetis

    I was referring to the package version of the BC6 drivers. If it works, can post the version of the AMD driver from Device Manager?

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 12:05 PM in response to Loner T
    Level 1 (4 points)
    Dec 25, 2015 12:05 PM in response to Loner T

    thank you LONER T

     

    where is this file ?? Bootcamp.xml?

  • by Loner T,

    Loner T Loner T Dec 25, 2015 12:10 PM in response to sunmetis
    Level 7 (24,800 points)
    Safari
    Dec 25, 2015 12:10 PM in response to sunmetis

    It is usually on the USB Installer. ON 2015 Macs, it is in OSXRESERVED. You can always download BC drivers using OS X BC Assistant. It includes this file.

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 2:09 PM in response to Loner T
    Level 1 (4 points)
    Dec 25, 2015 2:09 PM in response to Loner T

    You can't download bootcamp on usb. During the installation the download process starts then you make partitions... I've tried 3 times

     

    My bootcamp version :

    Screen Shot 12-25-15 at 06.07 PM.PNG

    Help

  • by Loner T,

    Loner T Loner T Dec 25, 2015 4:18 PM in response to sunmetis
    Level 7 (24,800 points)
    Safari
    Dec 25, 2015 4:18 PM in response to sunmetis

    This will let you download drivers to a USB.

     

    BC6-Assistant-Download-Software.png

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 7:32 PM in response to Loner T
    Level 1 (4 points)
    Dec 25, 2015 7:32 PM in response to Loner T

    Arf After the download and the bootcamp software under osx.... nothing changed

     

    osx, windows, bootcamp, drivers are up to date.. Maybe the worst thing : Hardware problem

  • by Loner T,

    Loner T Loner T Dec 25, 2015 7:35 PM in response to sunmetis
    Level 7 (24,800 points)
    Safari
    Dec 25, 2015 7:35 PM in response to sunmetis

    1. From System Report -> Hardware, can you tell the exact Model identifier?

    2. Can you check the Product Version entry in Bootcamp.xml and post the version? You can also check the AMD driver version number and it should match the driver currently installed.

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 8:01 PM in response to Loner T
    Level 1 (4 points)
    Dec 25, 2015 8:01 PM in response to Loner T

    Nom du modèle :    iMac

      Identifiant du modèle :    iMac17,1

      Nom du processeur :    Intel Core i5

      Vitesse du processeur :    3,2 GHz

      Nombre de processeurs :    1

      Nombre total de cœurs :    4

      Cache de niveau 2 (par cœur) :    256 Ko

      Cache de niveau 3 :    6 Mo

      Mémoire :    8 Go

      Version de la ROM de démarrage :    IM171.0105.B05

      Version SMC (système) :    2.33f10

     

    Bootcamp version :

    Version 6.0.1 (522)

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 8:03 PM in response to sunmetis
    Level 1 (4 points)
    Dec 25, 2015 8:03 PM in response to sunmetis

    For the graphic card :

     

     

    sunmetis wrote:

     

    Nom du modèle :    iMac

      Identifiant du modèle :    iMac17,1

      Nom du processeur :    Intel Core i5

      Vitesse du processeur :    3,2 GHz

      Nombre de processeurs :    1

      Nombre total de cœurs :    4

      Cache de niveau 2 (par cœur) :    256 Ko

      Cache de niveau 3 :    6 Mo

      Mémoire :    8 Go

      Version de la ROM de démarrage :    IM171.0105.B05

      Version SMC (système) :    2.33f10

     

    Bootcamp version :

    Version 6.0.1 (522)

    Jeu de composants :    AMD Radeon R9 M390

      Type :    Processeur graphique (GPU)

      Bus :    PCIe

      Longueur de la voie PCIe :    x16

      VRAM (totale) :    2048 Mo

      Fournisseur :    ATI (0x1002)

      Identifiant du périphérique :    0x6819

      Identifiant de révision :    0x0000

      Révision de la ROM :    113-C408WA-799

      Version du gestionnaire EFI :    01.00.799

      Moniteurs :

    iMac :

      Type de moniteur :    Retina LCD

      Résolution :    Retina 5 120 × 2 880

      Retina :    Oui

      Profondeur de pixels :    Couleurs 30 bits (ARGB2101010)

      Moniteur principal :    Oui

      Miroir :    Désactivé

      Connecté :    Oui

      Intégré :    Oui

  • by sunmetis,

    sunmetis sunmetis Dec 25, 2015 8:19 PM in response to Loner T
    Level 1 (4 points)
    Dec 25, 2015 8:19 PM in response to Loner T

    <ProductVersion>6.0.6237</ProductVersion>

            <ProductCode>{FCFFE6B6-BAE8-490E-88D0-097A9DA1C43D}</ProductCode>

  • by Loner T,

    Loner T Loner T Dec 26, 2015 7:07 AM in response to sunmetis
    Level 7 (24,800 points)
    Safari
    Dec 26, 2015 7:07 AM in response to sunmetis

    This is the correct version for your specific Mac. Did the steps in following link not work? What is the driver version after you follow this steps? Did you choose your specific GPU card?

    Please try the steps in How do I get bootcamp 6.1 / AMD 15.201.2001.0 drivers .

    In the Bootcamp.xml, this is the entry for the GPU driver.

     

    <Name> "Advanced Micro Devices, Inc." Display Driver

      <InfName>C0295241.inf</InfName>

      <Class>Display</Class>

      <ClassGUID>{4D36E968-E325-11CE-BFC1-08002BE10318}</ClassGUID>

      <CatalogFile>C0295241.CAT</CatalogFile>

      <Provider> "Advanced Micro Devices, Inc."</Provider>

      <DriverVer>10/05/2015, 15.201.2001.0000</DriverVer>

      <ServiceBinary>atikmdag.sys</ServiceBinary>

      <HardwareID></HardwareID>

      <isX64>yes</isX64>

      </Name>

  • by sunmetis,

    sunmetis sunmetis Dec 26, 2015 7:44 AM in response to Loner T
    Level 1 (4 points)
    Dec 26, 2015 7:44 AM in response to Loner T

    good morning Loner T

    The file downloaded from apple :

    Screen Shot 12-26-15 at 11.14 AM.PNG

    During installation screen turns few seconds to black and make a bell notification. The log file with "reussit" translation : "success"

     

    Screen Shot 12-26-15 at 11.17 AM.PNGScreen Shot 12-26-15 at 11.18 AM.PNG

    but grrrr :

    Screen Shot 12-26-15 at 11.19 AM.PNG

    Using amd clean uninstall and did it again whithout reboot :This time the installation failed and got an basic card

     

    Screen Shot 12-26-15 at 11.43 AM.PNG

     

    This is crazy ...

  • by sunmetis,

    sunmetis sunmetis Dec 26, 2015 7:56 AM in response to sunmetis
    Level 1 (4 points)
    Dec 26, 2015 7:56 AM in response to sunmetis

    After rebooting. It's still the basic graphic card (No more AMD). Choosing the file, entering the path

     

     

    Screen Shot 12-26-15 at 11.50 AM.PNG

     

    The system returns that (already the best driver)

     

    that's the correct path ??

    C:\USERS\ANTHONY\DOWNLOADS\15.201.1301-150819A-188578C-WHQL\15.201.1301-150819A- 188578C-WHQL\PACKAGES\DRIVERS\DISPLAY\WT6A_INF

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