how to unlock iPhone 6 to upload to iphoto

Same problem here; I have the phone plugged into the machine, it's open to the home screen, itunes + iphoto open automatically, the phone asked me if I want to trust the computer or not, I hit "trust", and nothing. Re-opened itunes + iphoto, same prompts, nothing happens.

The two dialogs I see:

"""

Photos in the Camera Roll of "<my iphone>" cannot be

imported because the device is locked with a passcode.

You must unlock the device to import them.

Itunes could not connect to the iPhone "<my iphone>"

because an invalid response was received from the device.

"""

So frustrating, I need to just get a movie I shot off the thing.

Seriously considering turning off the room light, aiming a video camera at the iphone screen and rephotographing the video off the screen using a minijack cable to catch the audio just so I can move forward. Arggh!!

I might be having the same problem, though the error dialogs are not telling me it's a problem with the OS being too old. My OS is 10.7.5 and I'm not upgrading the machine; it'd break many programs I have installed that won't work on the newer OS's.

I've never had luck with "AirDrop", but if you're lucky enough to make it work, perhaps that's an option; on the computer: Finder -> Go -> AirDrop, and on the iphone: Photos -> pic image -> Hit the little icon at the lower left (what is that thing, a box with an arrow pointing out of it? "Sharing" maybe? When I hit it, the screen doesn't say what it is.. UI problem Apple), then the "AirDrop" option should be below the image/video selected. Supposedly this would let you transfer the item to the computer, but in my case neither side sees the other, even though both computer and iphone successfully connect to the local wifi router. (shrug)

Hi Pinar Ustun,

Thank you for participating in the Apple Support Communities.

I see that your iPhone isn't recognized by Photos or your iMac when you try to import pictures into your Photos library. You've tried several good troubleshooting steps already. Since the same thing happens in a new Photos library, try importing pictures using Image Capture--Image Capture: Transfer images and other items from your device.

If the same thing happens with Image Capture, I recommend trying to import the pictures on a different computer as mentioned in If you can't import photos from your iPhone, iPad, or iPod touch to your computer:

If the same issue occurs on a different computer, restore the device and set it up as new.

If you need to restore your iPhone, you can back it up using iCloud so you wont lose your latest pictures. Another option would be turning on iCloud Photo Library. For help with these steps, see How to back up your devices using iCloud or iTunes and iCloud Photo Library FAQ.

Sincerely.

If you are like me you don't trust iClouds. If that is the case, go to your iPhone Settings > Photos > turn off all iCloud options > Bingo!

Thanks, AllenW1! Your posts were extremely helpful and I agree; while I've been more than happy with Apple's products (my MacBook is over 8 years old and still kicking), the software updates have all but rendered my laptop a relic. All things considered, I'll still be going to the Apple store for a new computer soon.

Allen

Your reply was right on target. I just had this happen with the latest update on my iphone as I was no longer able to transfer pictures from my phone to my desktop (presumably because I need to update my desktop system). But having been a Mac user for over 25 years, I now believe that Apple is quite aware of the impact of how various system updates force users to spend more on related software or upgrade hardware for relatively little technological gain. Searching for the fix for this problem alone, one runs into a plethora of frustrated mac users attempting to solve the same issue with Apple shedding no light on the subject. Once upon a time, Apple was known for it's customer support and more importantly emphasizing that their customers could problem solve many of the software conflicts with just a bit of needed direction. There was a relationship based on belief that Apple and their customer base shared a mutual respect for each other. Those days are unfortunately long gone.

The phone. Enter your passcode on the phone...

Enter the phone's passcode.

Disconnect the phone, unlock it, leave it unlocked & connect it to your computer.

What happens then?

~Lyssa

Connect your phone to Mac, click "Trust this computer" on your phone. Then it should be OK. I met with the same problem.

Ive doen all of these things and it still doesn't work :S

I have found nothing here or online that works. Anyone have updated info?

I guess I could book an appointment with Apple but it can't just be me?

Hey stevejobsfan0123 - Can you help me dig into this?

Thanks! 310 800 3735