silverwool65

Q: iPad Mini froze while updating to iOs 8.1

My wife's 32 gig iPad Mini was still on iOS 6 (6.1.6) It had automatically downloaded 8.1 and we tried to install it. The progress bar showed it was about 2 - 3 mm from the end when it froze. I tried attaching it to her computer while holding down the home button to put it into recovery mode and received an error message that  its locked with a passcode that has to be unlocked on the iPad before it will recognise it. Obviously this can't happen as its frozen.

 

Is there any way of getting around this?  (There is about 20 gig of spare space on the device.)

iPad Mini, iOS 6.1.6, 32 gig

Posted on Nov 17, 2014 1:01 AM

Close

Q: iPad Mini froze while updating to iOs 8.1

  • All replies
  • Helpful answers

  • by Star Traveler,Solvedanswer

    Star Traveler Star Traveler Nov 17, 2014 1:48 AM in response to silverwool65
    Level 4 (1,612 points)
    Apple TV
    Nov 17, 2014 1:48 AM in response to silverwool65

    You might look at this ...

     

    iOS: Not Responding or Does Not Turn On

    http://support.apple.com/kb/ts3281

     

    If you can't Update or Restore your iPhone, iPad or iPod Touch

    http://support.apple.com/kb/HT1808

     

     

    ALSO ... here are some other articles on Passcode and Activation Lock ...

     

    iOS: Forgot Passcode or Device Disabled

    http://support.apple.com/kb/ht1212

     

    iOS Passcodes

    http://support.apple.com/kb/ht4113

     

    Find My iPhone, iPad, iPod a Touch or Mac

    https://www.apple.com/support/icloud/find-my-device/

     

    Find My iPhone Activation Lock

    http://support.apple.com/kb/HT5818

     

    Find My iPhone Activation Lock: Removing a Device from a Previous Owner's Account

    http://support.apple.com/kb/ts4515

     

    Apple release Tool to check the Activation Lock Status of iOS Devices

    http://www.idownloadblog.com/2014/10/01/activation-lock-status-check/

  • by silverwool65,

    silverwool65 silverwool65 Nov 17, 2014 2:04 AM in response to Star Traveler
    Level 1 (0 points)
    Nov 17, 2014 2:04 AM in response to Star Traveler

    I pressed the home and power buttons simultaneously until the apple logo came up and then released it. The progress thingo started again and moved across fairly quickly. Then it told me system 8.1 was installed. Thanks very much for your prompt assistance - not sure if I found the answer in one of your links or on another one as I looked through a lot.


  • by Star Traveler,

    Star Traveler Star Traveler Nov 17, 2014 2:10 AM in response to silverwool65
    Level 4 (1,612 points)
    Apple TV
    Nov 17, 2014 2:10 AM in response to silverwool65

    I'll give you something else for the near future ... it's doing a clean system install and it's a good way to get rid of any possible corrupted files in your system. This can also be for troubleshooting a particularly difficult problem.

     

    Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!

     

    First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.

     

    Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.

     

    On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.

     

    This is a troubleshooting methodology that you are going through. See it through to the end.

     

    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

    https://support.apple.com/kb/HT5262

     

    Back up and Restore your iOS Device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    iTunes: About iOS Backups

    http://support.apple.com/kb/ht4946

     

    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

    http://support.apple.com/kb/ht4946

     

    iOS: Troubleshooting Encrypted Backups

    http://support.apple.com/kb/TS5162

     

    Use iTunes to Restore your iOS Device to Factory Settings

    http://support.apple.com/kb/ht1414