lleahwithh

Q: how do you make a genius bar appointment?

The process has changed and I can't figure it out.

Posted on Nov 17, 2014 9:27 AM

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Q: how do you make a genius bar appointment?

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Feb 28, 2015 8:13 PM in response to Ziatron
    Level 5 (7,580 points)
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    Feb 28, 2015 8:13 PM in response to Ziatron

    You are very lucky if you have done that lately. BUSY, Busy, busy are most Stores. - I personally think that "browsing the Store while one waits" is a good marketing strategy, but apparently Apple's cost/benefit analyses prove otherwise.

    ÇÇÇ

  • by deggie,

    deggie deggie Mar 1, 2015 10:45 AM in response to ChitlinsCC
    Level 9 (54,434 points)
    Mar 1, 2015 10:45 AM in response to ChitlinsCC

    Even if you have an appointment you have to check in and wait for a bit so maybe you are right and it is a good strategy. I take it you have access to Apple corporate analyses? Or are you just speculating on Apple policy?

     

    In the past two months I've had no problem getting in early to see a Genius at the Southlake, Willow Bend and University village stores and there has not been near the traffic as before Christmas. Perhaps they need a new product.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 1, 2015 2:58 PM in response to deggie
    Level 5 (7,580 points)
    Notebooks
    Mar 1, 2015 2:58 PM in response to deggie
    1. I take it you have access to Apple corporate analyses?
    2. Or are you just speculating on Apple policy?
    1. Not directly, but as an Apple Shareholder, I certainly expect
    2. Apple to do cost/benefit analyses on the most minute ("my newt" - English! whaddaya gonna do?) of decisions, and certainly on a sweeping change of policy that might affect my earnings - Genius Bar = "loss leader" & that is fine with me.

    Perhaps they need a new product.

    Hmmm....

    Picture 1.png

    buenos tardes, neighbor

    (I worked in partnership on W. Pipeline for ±3 years - a tragic tale of stubborn-ness. coulda ruled the World!)

    ÇÇÇ

  • by deggie,

    deggie deggie Mar 1, 2015 7:08 PM in response to ChitlinsCC
    Level 9 (54,434 points)
    Mar 1, 2015 7:08 PM in response to ChitlinsCC

    So 1 would be not at all. And 2 would be more blowing smoke? Or do you have access to inside information that Apple does this.

     

    Was being sarcastic about the new product, even without inside information I know it was coming.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 1, 2015 7:48 PM in response to deggie
    Level 5 (7,580 points)
    Notebooks
    Mar 1, 2015 7:48 PM in response to deggie

    deggie wrote:

     

    So 1 would be not at all. And 2 would be more blowing smoke? Or do you have access to inside information that Apple does this.

     

    Was being sarcastic about the new product, even without inside information I know it was coming.

    Seriously?

    No smoke here, hombre. I answered your questions as  any learned investor would... As an Apple shareholder, I expect them to do cost/benefit analysis of what color paper clips to use! If they didn't do C/B analysis of GB walk-ins to reservations, it would be p*** poor business management - and I think they are doing  pretty well.

    Playing into your detected Sarcasm

     Apple Watch

  • by deggie,

    deggie deggie Mar 1, 2015 7:51 PM in response to ChitlinsCC
    Level 9 (54,434 points)
    Mar 1, 2015 7:51 PM in response to ChitlinsCC

    As a shareholder I would be appalled if they did a cost/benefit analysis of what color paper clips they use. Give that Mr. Jobs didn't buy into such management I seriously doubt they do so even with Mr. Cook now in charge. W. Pipeline in Bedford or Hurst?

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 1, 2015 8:31 PM in response to deggie
    Level 5 (7,580 points)
    Notebooks
    Mar 1, 2015 8:31 PM in response to deggie

    sarcastic, facetious, .... we're getting a lot of the Humors in this repartee! Hurst, very near Bedford line. Ain't it strange how they cal the Tri-Cities Hurst-Euless-Bedford? H-E-B...- maybe the municipalities were coat-tailing HEB Food Stores?

     

               ☝ North ☝

    Hurst ~ Bedford ~ Euless

     

    buenos noches - Mom's "Sundowning"

    out

    ÇÇÇ

  • by blondepro,

    blondepro blondepro Mar 6, 2015 9:53 AM in response to amyvegan
    Level 1 (0 points)
    Mar 6, 2015 9:53 AM in response to amyvegan

    Thank you so much for this!!!

  • by jennies1,

    jennies1 jennies1 Apr 8, 2015 11:55 AM in response to dceflyer
    Level 1 (0 points)
    Apr 8, 2015 11:55 AM in response to dceflyer

    I just spent 2 hrs trying to make appointment then found this post.3minutes top and that included download of

    Apple store app. SO *********simple Thank you

  • by k8gris,

    k8gris k8gris Apr 26, 2015 2:09 PM in response to Frank Caggiano
    Level 1 (0 points)
    Apr 26, 2015 2:09 PM in response to Frank Caggiano

    Yes, Frank, you're a genius for providing the Genius Bar answer. I was getting annoyed that I could not find a way to make an appointment. I've already tried support and want an in-person answer as I have multiple problems spanning multiple devices. Downloaded the app as you suggested and BOOM it's done. Thank you!

  • by tarikfromab,

    tarikfromab tarikfromab May 31, 2015 3:45 PM in response to babowa
    Level 1 (0 points)
    May 31, 2015 3:45 PM in response to babowa

    Thanks, they made it a little bit complicated, but I made it trough

  • by cblee2616,

    cblee2616 cblee2616 Jul 5, 2015 6:09 AM in response to Frank Caggiano
    Level 1 (0 points)
    Jul 5, 2015 6:09 AM in response to Frank Caggiano

    Great.  This worked for me.  Their new online process is ridiculous!!!

  • by kim00000,

    kim00000 kim00000 Jul 17, 2015 2:20 AM in response to lleahwithh
    Level 1 (0 points)
    Jul 17, 2015 2:20 AM in response to lleahwithh

    here is the link to go there without answering all the questions

     

     

    https://getsupport.apple.com/Reservation.action?retail=Y&tpd=Y

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jul 17, 2015 9:47 AM in response to kim00000
    Level 5 (7,580 points)
    Notebooks
    Jul 17, 2015 9:47 AM in response to kim00000

    kim00000 wrote:

     

    here is the link to go there without answering all the questions

     

     

    https://getsupport.apple.com/Reservation.action?retail=Y&tpd=Y

    ?? - kim, this is a good effort (don't stop contributing) - BUT - that path has 7 steps - 5 'choices' & 2 question 'answer fields'

     

    IT IS, in fact, the most direct route to scheduling a PHONE CALL, a CHAT - OR - choosing a Genius reservation.

     

    The most direct route to a Genius Reservation is the "Apple Store App" > Apple Store on the App Store on iTunes

     

    On the web, start here for the path of least resistance > Apple Retail Store - Genius Bar < this path 'knows' that Genius reservation is your goal, rather than giving you other communication choices.

     

    keep up the good work!

    ÇÇÇ

  • by MrsPhillips13,

    MrsPhillips13 MrsPhillips13 Jul 20, 2015 7:18 PM in response to Frank Caggiano
    Level 1 (0 points)
    Jul 20, 2015 7:18 PM in response to Frank Caggiano

    What if my iOS device is the one not working!?

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