HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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bozara

Q: why do emails that I store in folders disappear

I put emails in folders and when I go back to access them they are gone.  I want them to stay until I delete them

iPad 2

Posted on Nov 17, 2014 1:57 PM

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Q: why do emails that I store in folders disappear

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  • by Demo,

    Demo Demo Nov 17, 2014 2:31 PM in response to bozara
    Level 10 (95,862 points)
    iPad
    Nov 17, 2014 2:31 PM in response to bozara

    If you have an IMAP account, and you must or you would not be able to create folders in the mail app, the emails should stay in those folders until you delete them as long as you don't have something set up in the mail settings on the iPad or in your email account on the server that would cause them to disappear after a set amount of time.

     

    Have you checked your settings?