gsevans0800
Level 1 (0 points)

Q: problem opening applications following hard drive clean up

I recently used 'Clean My Mac' to free up some space on my hard drive - following this I can no longer access certain applications on my hard drive, and accessing 'About This Mac' from the apple menu. Can't seem to access a number of apple applications including Safari, Mail, iMessage, App Store, Calendar and Maps.

 

In the dock the app will bounce once then it won't load any further. I can however access Finder, System Preferences and iTunes..

 

I've tried 'repair disk permissions' in Disk Utility but it didn't help.

 

I'm using a Macbook Pro early 2011 currently running Yosemite.

 

Any help greatly appreciated!

MacBook Pro, OS X Yosemite (10.10)

Posted on Nov 17, 2014 1:46 PM

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gsevans0800

Q: problem opening applications following hard drive clean up

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  • by Eric Root,

    Eric Root Eric Root Nov 17, 2014 2:34 PM in response to gsevans0800
    Level 9 (72,243 points)
    iTunes
    Nov 17, 2014 2:34 PM in response to gsevans0800

    You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.

                                      

    CleanMyMac - Uninstall

     

    CleanMyMac2 Un-install

     

    After un-installing, run this program to make sure you got all the pieces.

     

    EasyFind – Spotlight Replacement

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Nov 17, 2014 2:54 PM in response to gsevans0800
    Level 10 (208,000 points)
    Applications
    Nov 17, 2014 2:54 PM in response to gsevans0800

    "CleanMyMac" is a defective product that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.   

    The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below. If you use any iWork applications, you may need to delete them and redownload them from the App Store.

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by gsevans0800,

    gsevans0800 gsevans0800 Nov 29, 2014 7:49 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 29, 2014 7:49 AM in response to Linc Davis

    Sorry for delay - thanks for the tips, managed to reinstall the OS and fixed the problem!