Q: Failed to open a session on the device: problems scanning.

I can't open my HP Envy D410 Scanner, but I can print to the same device using AirPrint.

Regardless of what app/software I try and scan through, the message is:

"Failed to open a session on the device."

I deleted the printer on System Preferences and then added it again.

I reset the printing system.

I restarted the computer, and went through the same process several times.

I installed OSX Yosemite on my late 2013 iMac about a month ago and everything was working well. About a week ago, I had some problems with Disk Permissions, which I repaired. That's the only thing I can think of that's changed since it stopped working.

Can anyone help?

iMac, OS X Yosemite (10.10), HP Envy D410 printer/scanner

Posted on Nov 17, 2014 9:57 PM

I have this question too

Q: Failed to open a session on the device: problems scanning.

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by Carolyn Samit,

Carolyn Samit Nov 17, 2014 10:01 PM in response to marark2014
Level 10 (120,756 points)

Apple Music

Nov 17, 2014 10:01 PM in response to marark2014

Hi ..

You can use the pre installed Image Capture app located in your Applications folder for scanning > Mac Basics: Using a scanner
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by marark2014,

marark2014 Nov 17, 2014 10:07 PM in response to Carolyn Samit
Level 1 (0 points)

Nov 17, 2014 10:07 PM in response to Carolyn Samit

Hi Carolyn

I can see the scanner in the Shared list, but I get the same message using this app as well. It tries to connect, then just gives up.
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Q: Failed to open a session on the device: problems scanning.

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by Carolyn Samit,

by marark2014,

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