Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Failed to open a session on the device: problems scanning.

I can't open my HP Envy D410 Scanner, but I can print to the same device using AirPrint.


Regardless of what app/software I try and scan through, the message is:


"Failed to open a session on the device."


I deleted the printer on System Preferences and then added it again.

I reset the printing system.

I restarted the computer, and went through the same process several times.


I installed OSX Yosemite on my late 2013 iMac about a month ago and everything was working well. About a week ago, I had some problems with Disk Permissions, which I repaired. That's the only thing I can think of that's changed since it stopped working.


Can anyone help?

iMac, OS X Yosemite (10.10), HP Envy D410 printer/scanner

Posted on Nov 17, 2014 9:57 PM

Reply
2 replies

Failed to open a session on the device: problems scanning.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.